Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great quality and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality (once you customize in the app - Not great out of the box). Excellent Noise cancellation Nice range, nice battery life, great features, better than Bose 700 headphones. But, my requirement was to connect to three devices and two at the same time (ipad and iphone) and want to switch seamlessly when a call comes while watching movie in ipad. Sony WH-1000XM4 doesn't do that (Bose 700 does that well). So, I had to return it. I tried Bose Studio 3, which is not even comparable to this Sony in noise cancellation. I am sticking with my Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dosai,
We're glad that you like the sound quality, battery life, and noise canceling function of the headphones. It's unfortunate that you had to return it because of the multipoint function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
- Pros mentioned:Sound quality
Excellent noise cancelling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent noise cancelling, ideal for relaxing and meditation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Peter!
We are so glad to hear that the excellent noise cancelling helps you create a quiet space for relaxing and meditation. Providing that perfect, distraction-free environment is exactly what the WH-1000XM4 headphones were designed for.
We truly appreciate you taking the time to share your experience and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Like no other!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the best out there no cap, You will like the features that it has, super responsive and best noise canceling out there, literally BEST ones, I cannot hear what's happening out side with like 10% of volume, this will blow your mind, and when you want to speak to someone it will turn on the mics pretty fast, super responsive, this is the best purchase you can make mh friend, hope you will like thrm too, you cannot go wrong, 3D audio will teleport you to that specific place that you are hearing!!! They feel like a pillow too super satisfied with them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoCol, Thank you for the amazing feedback on your experience with your WH-1000XM4. We're thrilled you're enjoying the noise canceling feature, speak to chat function, 3D audio, and comfortable design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality all around! Sound connectivity and comfort are all A+++++ Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Quality over loudness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. The crispy, smooth sounds controlled by the connection eq make these headphones great. Noise canceling could be a bit stronger, giving more volume. They lasted three days on full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shakescobar!
Thanks for the feedback! We are thrilled to hear you're enjoying the crispy, smooth sounds and connection EQ of your WH-1000XM4 headphones. We designed these features to give you precise control over your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm by no means an audiophile, but I think they sound as good if not better than Bose QuietComfort IIs. The deciding factor, though was the battery life. They advertise 30 hours, and I've found it to be a bit conservative. At medium volume I'm able to get 32-35 hours per charge. The call quality is also very good. I work in some noisy areas and according to the folks I'm talking to the audio quality is quite good. Better than my plantronics voyager. These are pretty expensive, but if the battery life holds up it'll be worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, not better than apple airpods max but hey, E for effort. would recommend. def a lot lighter and more comfortable, bass is present but not the best. again, spend $500 on Airpods max, you’ll probably regret it… or maybe you won’t. what do i know? i’m just trying to get a shot at a $400 best buy gift card for writing this review. cheers everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCEO, Thank you for the positive review! We're glad you like the great sound, lightweight design, comfortable fit, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Beyond Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started enjoying right out of the box. Have owned Bose noise cancelling, JLab in ear, Apple wired and in-ear wireless. When it comes to hearing all the nuances of just music, these are hands down my fave. So many options that it takes a little time to learn all it will do. Gotta tackle dealing with "Alexa" smart home devices next. My first time with a Sony product and looking forward to many more. Long life between charges - a huge plus. Don't buy anything until you try these. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayster, Thank you for the 5-star rating! You've made an excellent choice. We're glad you like the newest features, incredible noise canceling, and long-battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality great look and really stylish is just great headphones love them
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! Comfortable, music sounds great, battery lasts long time, noise cancelling feature is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mariana, Awesome! We're glad to hear that you're enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Great just. It for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have them a 5 even though I returned them. Let me explain. They sound freakin amazing and the features are awesome. Again the sound quality is probably the best out there and I have tested Bose 35 and Beats 3. Of the 3 I kept the Beats. They get louder and the base is outstanding. With that being said the Sony sound crisp and clear. They don’t get as loud but they do out out the sound. It has a EQ which is nice but not that big of a deal to me. You won’t go wrong with the Sony but if you want a louder set go with the Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .HiHealthforlife, Thank you for the 5-star rating! While we're thrilled you like the amazing sound quality, deep bass, and industry-leading noise cancelation of the unit, we regret to know that it had to be returned. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Bass, Sound quality
Went from the 2 to the 4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the jump from the 2 (had them for years finally starting to wear out) to the 4. They are of a better sound quality, deeper bass for sure. The 2's were plenty fine and clear, these are maybe a smidge clearer? Outside of the bass and a little bit in the highs not a huge sound upgrade so if your 2's or 3's are still cranking I'm not sure its worth it to jump up. That being said, the features, noise cancelling, some of the talking features, etc they are much better than on the 2s. Overall I have found these to be the best NC Wireless headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayBee, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Sturdy, Well Made, Exceptional Sound Quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- The noise cancelling and customization is excellent and was the reason I tried these headphones in the first place. -battery life is really good and USB-C charging makes it much quicker to get back to 100% - the experimental talk feature works very well, but takes a while to activate. (about 2 words minimum before it beeps then turns on the mode) - sound quality is amazing and is fully customizable within the app. only CON I see in this is needing to register and install an app to use the noise cancelling features. but once installed and registered its just another app you never notice on your phone. the texture on the sides of the headphones are soft and are easy to scratch and I haven't figured out how to use the controls on the side of the headphone yet. overall, would recommend if you want some solid headphones you know will last.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandomCustomer111,
We're glad that your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the dedicated app support (Sony Headphones Connect app) is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Buy, dont wait
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality! I even use them for gaming on the playstation sometimes becasue of the bass. I really like that these are noise cancelling, but also let you have the option to hear your surroundings. I wouldnt purchase them if you work out becasue they are not water proof and not really for sweating. I should of bought these sooner tbh.. Highly reccomend them, also got them on sale. Oh and the app for these headphones could be better but they constanly update it so its not an issue so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phoenix325527,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Nice headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. The charge lasts for over 8 hours. Very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pras! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Very happy with purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very happy with the purchase of these headphones. I did a bunch of research before buying anything. Everytime iput my search criteria in these were the first ones to be displayed. I use them everyday listening to music while I work. I work in a cubicle area and it gets loud at times. They are great was a little more then I wanted to spend but I am very happy I spent the extra money. The best over the ear headphones I have ever used . Linking them to my cell phone was easy, the included case and accessories are a great bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAAB0136,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great noise cancellation! I’ve had them 3 years now and they are still in amazing condition
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great over ear headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, great noise cancelling and sounds. Battery lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love your WH1000XM4 headphones. We're glad the noise cancelling, sound quality, and battery life are all exceeding your needs. Thank you for your feedback!
Best regards,
-Fred