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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12333 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 12,333 reviews
  • Rated 5 out of 5 stars

    My Bluetooth Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good bass, easy to connect, they fit perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, wow! We're glad you like the ease of use, sound quality and fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Deeper bass than AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro are my daily drivers but these take the experience to a whole other level. The bass is noticeably louder, and the 360 degree audio is cool. I also like how it can switch between two Bluetooth connections and you almost forget you’re wearing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stop, Thank you for the amazing review! We're glad to hear you appreciate the powerful bass, 360-degree audio, and multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling does work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling does work! Battery is great, but I don`t think it lasts for 30h with noise cancelling. It is also very confortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi will, we're glad you like the noise canceling, battery life, and the comfort of our inudstry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! ~Earl Sony_US

  • Rated 5 out of 5 stars

    BUY THEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! i wear them while working out and they lightweight and don’t slip off. The noise canceling is amazing and senses the noise levels around you to adjust accordingly. easy controls by swiping your finger on the right ear for volume and skipping songs. definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jade,
      Thank you for sharing your feedback. It's nice to hear that you can enjoy your workout sessions without any distraction from the surrounding noise, thanks to the awesome noise canceling capability of our WH1000XM4. Good to know that you also like the sensor touch control. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of nice noise cancelling headphones in a while, but goodness these are great. Good styling, great battery life, really clean balanced sound, and, above all, great noise cancellation. Would highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrisT,

      Very nice! We're glad to hear that you like the battery life, sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Spectacular

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and most comfortable ANC headphones out there today, Sound quality is very very good and there is no listening fatigue. These are exceptional headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A3aan,

      Awesome! We're glad that you're enjoying the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Verified Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good touch functions, comfortable, durable, and good battery life. The sound quality is good too. But most importantly, yes you can jack up the bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Verified,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Traveling companion

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for travel, mainly on airplanes. Excellent sound quality, maybe a little bass heavy depending on your preferences, but you can correct for that. Good noise cancellation, and the transparency and passive modes are good features. I like the combination of physical buttons and the touch sensitive controls for forward/back, pause/play, and volume. Not as comfortable on the top of my head as I remember my Bose QCs were, foam could be softer or deeper.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyer,
      Great! We're happy that you found your traveling companion headphone! Thank you for sharing your honest feedback on our Sony WH1000XM4. We're thrilled to hear that you are pleased with the sound quality, noise canceling capability as well as the physical buttons and touch sensor controls. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Wowza!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a Christmas gift for our 16 year old son. He actually asked for a different brand that was cheaper, but they didn’t have them in stock. These were a step up and we got a "No way! These are the best! I never thought I would get these! These are awesome! Thanks mom, thanks dad!" I would say we made a good choice. I'll have to admit...they are pretty sweet, from the comfortable ear pads to the noise cancelling to the fantastic sound to the capabilities of answering your phone. Great product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SODkennels,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones, great for school and every day use. They are very light on the ears and head!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LOURDESM,

      Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!

      Thanks for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The best in its class

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I purchased this. I was also considering Bose, but these Sony headphones won me over. The battery life is the best out of all the other headphones in its class. I can go 2 days before I need to charge the headphones. For example, I used this headphones for a full day (8 am to 12 midnight) and I still had 70% of battery life left. Also, my next door neighbor was mowing the lawn one day and all I heard was a slight hum of the mower with the noise cancellation on and no music playing & with music playing I did not hear the mower at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicole, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the fantastic noise canceling function and long-lasting battery life of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Best over ear headphones I’ve tried

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely my fave over ear headphones. It’s so comfortable to use for long periods of time. The sound quality is amazing. The controls are 50/50, the volume is controlled my sliding your finger up or down and waiting to see if you did it correctly, which I don’t like. But there are actual buttons to turn it on or off as well as to toggle between ambient sound off and on or noise cancellation on. It also connects to 2 devices at the same time allowing you to switch between devices without reconnecting Bluetooth each time. One thing I found annoying is if you accidentally brush your arm or whatever against the volume side earmuff, you’ll trigger its action by lowering or raising its volume. Also the noise cancellation is just ok, it could be better but it’s still really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rinaz808, we're glad you like the comfort and the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. You may find this link helpful in your issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192

      The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    My favorite current headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked out a bunch of reviews comparing Xm4 and the studio pro before purchasing and I feel like I mad the best choice getting the xm4s noise canceling is fantastic and sound quality is good. The only con for me is that I wouldn’t use them in the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechFan,

      It is great to hear that you feel you made the best choice and that you find the noise canceling to be fantastic with good sound quality. We designed the WH-1000XM4 to be a premium travel and everyday companion, and we are delighted its performance exceeds expectations.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth the Hype for Me

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. Had been eyeing them for awhile, not thinking they were worth the investment, but as soon as I slipped them over my ears, I was hooked. Super comfortable, great sound, and love how much you can customize via the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Buy it- it's good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked super well and I am satisfied. Would recommend this to someone looking for a great quality, over-ear headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViaC,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great price great headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the top best noise canceling headphones out there with superb sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Michael!

      We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.

      We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong endorsement and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY AMAZING HEADPHONES!!! audio is amazing they don’t fall of my head while im working out they are very much worth the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariL,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    My boyfriend is in love with these headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect gift for anyones that enjoys listening to good quality sounding music. The noise cancellation is amazing on these headphones. I initially got these headphones as a gift for my boyfriend but I find myself using them more lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lelly,

      Thank you for choosing Sony!

      We're thrilled to hear that you and your boyfriend are enjoying the WH1000XM4 headphones. We couldn’t agree more; their outstanding sound quality and remarkable noise cancellation make them an ideal gift for any music enthusiast. It’s wonderful to know they’ve become a favorite of yours too!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth it on sale

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and comfortable..excellent sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PixelatedViews,

      Very nice! We're happy to hear that you like the sound quality, comfortable and light weight design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awsome choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation, sound quality, just the best price quality you can found

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisL,

      Thank you for the incredible 5-star review! It's wonderful to know you feel the WH-1000XM4 offers the best blend of price and quality. That unbeatable combination of our Industry-Leading Noise Cancellation and Superior Sound Quality is exactly what we strive for.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US