Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Gamers choice real 3D audio for VR and online FPS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're like me and you want headphones that have real 3D space audio for video gaming look no further. Before buying these I tested a few other wireless headsets but I can say that only these accurately depicted where enemies were coming from. Also these headphones are amazing for using with the Meta Quest 2 via bluetooth. You'll be even more immersed in whatever you're doing in VR with the rich audio quality and deep bass these provide. I love them and I'm sure you will too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReyTorres,
Awesome! We're glad your are enjoying your XM4 headphones especially in gaming. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Solid headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-ordered this headphone based on all the hypes about XM3 and how Sony has improved over its last generation product on the current version. Overall, I am very impressed by the quality and the battery life. The sound is clear and the spatial effects are easy on the ears. The only minor complaint is that it still hurts my head a little bit after, say 2 hours of continuous usage. I need to take it down to breathe for a few minutes before putting it back on. I will see if cooler temperature helps in this regard. To summarize, I highly recommend this unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oceanblue, We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit and comfort is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
The best wireless noise canceling headphones today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a noise canceling headphone. I use it both wired and wireless and the sound is great. The bass is a little boosted, but it is pretty clean. I have heard negatives about the controls, but I had a pair of XM2s and I feel this are just a tad better. I got these at the $248 sales price and that made the value excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pkorn, we're glad you like the sound quality of our industry-leading noise canceling headset. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Creaky hinge, but second pair is great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first pair due to creaking at the hinges. New pair seems to be holding up well. Noise cancelling and sounds quality are top notch! Comfort and battery life are great too. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We are glad to hear that you are now enjoying your replacement WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Top of the Line!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, adaptive, and intuitive noise cancellation, deep, audiophile-pleasing sound, maximum comfort, great multipoint connectivity, and easy to use!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best noise cancelling headphones no issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best over theear noise cancelling headphones so far in the market. These are more comfortable than their predecessors and also believe that the sound quality is also improved. The structure is more stiff and sturdy then xm3. The ability to connect to to devices at the same time is very useful as I use my phone and computer at the same time. The cup size is 10% larger so they are more comfortable as well and their ability to reduce incoming sound while speaking to someone is also very useful. They have everything that I could have asked for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
Great! We're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The adaptive noise cancelling is a great feature on top of perfect headphones. Comfortable, great sounding, and excellent battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi onaroadtrip1996, Excellent! We are happy to hear that you like the comfort, sound quality, features, and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the long lasting charge, and the great sound quality. Also the different settings it has for all types of environments. Im using them all the time, while walking, doing homework and more. Only thing i wish is that theres one settung i cant figure out but when i talk whatever is playing stops for like 30sec
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Builder,
Thank you for purchasing the WH-1000XM4 Headphones. We're so delighted to hear you love the long-lasting battery life, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thank you for offering a fantastic rating on the product!
-Jess
- Pros mentioned:Comfort, Sound quality
Great Option
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. These over the ear headphones are very comfortable. It comes with a nice case and a few accessories to plug into a plane or into a headphone jack. It is easy to use and the noise cancelling feature works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sydney, Thank you for the positive review! We're thrilled to hear you like the great sound, comfortable fit, sturdy case, ease of use, and exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best Decision Ever !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling and the sound quality! I use these at the gym and It helps me get into my zone. Im excited to use these when college classes start, I'll be able to study with no distractions forrealll. They last super long, I use them quite frequently and they don't die fast at all. The tech with swiping on the sides are also super cool and convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amya, we're glad you love the noise canceling feature and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Weight
Amazing headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of use and the weight are amazing. The touch to talk is a game changer and the battery lasts so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willian, thank you for your feedback! We are very glad to hear that you're enjoying the ease of use, lightweight design and battery life of our headphones. The touch sensor feature indeed makes conversations effortless.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Much potential, falls short in a vital area for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset to replace a comparable one from another brand (quality problems IMMEDIATELY after the warranty expired). Was actually looking for the 1000XM3, but seeing that this newer model was the same price made for an obvious decision to go with the newer headset. My use case may be much different than most. I live in an OLD, small apartment: the HVAC is located in a cabinet w/slatted door in my living room. This means that when I have the heat or A/C on, it is very loud and thus makes watching TV very challenging. So my main usage of this headset is for watching TV. Well, I've encountered some problems here: for one, when the headset connects to my TV (Samsung 6-series w/BT) the sound is choppy. The TV is about 7-8 feet straight ahead of me, so range & interference shouldn't be a factor - it wasn't with my other-brand headset. The only way I am able to overcome this is to ALSO connect the headset to the Sony Headset App on my smartphone, whereupon the sound stabilizes. So it's disappointing that I must employ my smartphone as a middleman to use this headset with my TV. This would be excusable if not for the other, more frustrating issue: sound sync. We've heard it before, about wireless headsets used with videos: the audio is a fraction of a second "off" and does not match what you're seeing. It does not happen EVERY time, but does occur most times, maybe 1 in 4 uses the audio is actually in sync with the video. This seems like something that can/should be resolvable with a software or firmware update. And I hope it comes soon: b/c the potential of this headset is so high and as a result I can't bring myself to return it. The sound quality is top notch - not just for wireless, but for ANY type of headset. The noise cancellation is excellent, so when my a/c is on I don't hear it at all and get beautiful & uninterrupted sound while watching television. The headset is extremely comfortable and relatively light, making it easy to ignore the fact that I'm wearing it. Touch controls work very well, and I particularly like the ambient control where cupping your hands over the outside of the ears quickly allows outside sounds in. If the headset was being used only for music listening, it'd be a 5-star rating without question, and I'm sure many feel that way. But the audio sync with video is a big problem which, again, I hope Sony will resolve soon with ne firmware.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TUBuckeye29, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the sound quality, noise canceling feature, comfortable and lightweight design, very responsive touch control, and ambient sound control feature of the headphones, we regret to know that you're having a Bluetooth connectivity issues and audio delay issues with the unit.
To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection” using the headphones connect app. Once you've set the Bluetooth Connection Mode to “Priority on stable connection" then there is no need for the smartphone to be connected to the headphones anymore.
With regards to the audio delay, these headphones supports Bluetooth version 5.0 which effectively generates higher quality audio with shorter delay times. However, The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
We take into consideration all feedback to improve the performance and quality of our products.
Hope this helps! Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
I spent years wanting this, DONT be like me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a few years wanting these headphones. I couldnt convince myself to spend the money but Im glad I finally did. I really enjoy a good headset to enjoy my music. I travel and this is such a well rounded product . The only concern I have is that they work SO well that youll find yourself yelling to people on the phone bc you cant hear your own voice. The noise cancellation is easily the best Ive seen and the battery seems to last forever. Great product, highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great noise cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for noise cancellation. I paired this with AirPods Pro underneath in noise cancellation mode and could barely hear the loud jet on a plane. I was able to comfortably watch shows with no distraction from the noisy cabin. The headset itself is good for listening a few hours at a time. It’s closed back so your ears can get warm at times and depending on the size of ears can cause minor discomfort after hours of listening. The battery life on these is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TCruzKing,
Fantastic! We are so happy to hear that you are satisfied with the incredible noise canceling function, long-lasting battery life, and overall performance- especially when using on a plane of our WH-1000XM4.
For optimum fit and comfort, we always recommend following the steps on this link to properly wear the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
And for reasons why ears may hurt when putting on or wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned. Great sound, comfortable even over long periods of time, and the battery goes above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRainWithin,
Amazing! We're glad that you like the sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Sony WH-1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me this sonny headphones have the best of the best (voice cancelling, sound quality, design, the app top 5, weight) i really recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giogamer,
We're thrilled that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Great wireless headphones for work and music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having problems finding good wireless headphones that I can use for both work calls through a laptop and cellphone calls. These definitely work well for both use cases, and allow you to connect to both laptop and phone at the same time. The sound quality is great, and wearing them for longer periods of time isn't too difficult. I'm still figuring out some things about how the ambient noise feature works, especially when it comes to Teams calls, but overall very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dmaz,
You made a right choice with our WH1000XM4! We are glad you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great Quality and Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable fit. Love that you can charge it with the android charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TyeshaH,
Thank you for choosing Sony!
It makes us really happy to hear that you love the sound quality and comfortable fit of your WH-1000XM4 headphones. We're also glad to hear that you appreciate the convenience of charging them with a standard Android charger. Thank you for sharing your feedback with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many ear and headphones. I found these to be very comfortable and light. Easy to wear and sound great. They have a graphic equalizer in the apple phone app which is great. Noise canceling is very good. The controls are much better than my older Sony headphones. I like that I can put my hand on the right side and can hear my wife talking. Also I can listen to something on my laptop and if my phone rings it will switch to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, Thank you for the great review! We're thrilled you like light and comfortable fit, excellent sound quality, built-in equalizer using the Sony Headphones Connect app, industry-leading noise cancellation, intuitive controls, and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd pair of these headphones.. easy to connect and great noise cancelling.. work great on the plane.. and batterlife is great.. would recommend.. between these and the Bose though.. I would maybe give a slight edge to the Bose headphones.. But can't go wrong with both
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasJ, nice! We're glad you like our product. Thanks for choosing Sony. ~Earl