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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12333 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 12,333 reviews
  • Rated 5 out of 5 stars

    The best wireless noise canceling headphones today

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for a noise canceling headphone. I use it both wired and wireless and the sound is great. The bass is a little boosted, but it is pretty clean. I have heard negatives about the controls, but I had a pair of XM2s and I feel this are just a tad better. I got these at the $248 sales price and that made the value excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pkorn, we're glad you like the sound quality of our industry-leading noise canceling headset. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    I spent years wanting this, DONT be like me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a few years wanting these headphones. I couldnt convince myself to spend the money but Im glad I finally did. I really enjoy a good headset to enjoy my music. I travel and this is such a well rounded product . The only concern I have is that they work SO well that youll find yourself yelling to people on the phone bc you cant hear your own voice. The noise cancellation is easily the best Ive seen and the battery seems to last forever. Great product, highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great just. It for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have them a 5 even though I returned them. Let me explain. They sound freakin amazing and the features are awesome. Again the sound quality is probably the best out there and I have tested Bose 35 and Beats 3. Of the 3 I kept the Beats. They get louder and the base is outstanding. With that being said the Sony sound crisp and clear. They don’t get as loud but they do out out the sound. It has a EQ which is nice but not that big of a deal to me. You won’t go wrong with the Sony but if you want a louder set go with the Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiHealthforlife, Thank you for the 5-star rating! While we're thrilled you like the amazing sound quality, deep bass, and industry-leading noise cancelation of the unit, we regret to know that it had to be returned. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam Sony_US

  • Rated 5 out of 5 stars

    Full sound and great noise cancellation.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ergonomics is perfect in terms of comfort and weight. Sound is impeccable with the bass and clarity is distinct. Very enjoyable experience overall!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZaggLoyalUser, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, excellent noise cancellation, and exceptional comfort of the headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best bang for the buck

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, good sound, comfortable. Mic is ok. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Holey1,

      Thank you for choosing Sony!

      We're glad to hear that you find them sturdy, with good sound quality and comfort. The WH-1000XM4 headphones feature industry-leading Active Noise Cancellation (ANC) technology, which uses advanced algorithms and dual sensors to significantly reduce ambient noise. Whether you're on a flight or in a busy office, ANC ensures an immersive listening experience without distractions. Enjoy your WH-1000XM4 headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    ABSOLUTELY LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I saw a lot of reviews about these headphones and was influenced. But I could care less because THEY ARE WORTH UR MONEY. It can last days a couple days with full charge. The noise cancelling does work really well and the ambient sound feature allows me to hear things when I’m outside, so that itself is convenient. Overall 10/10. Absolutely love!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Like no other!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are the best out there no cap, You will like the features that it has, super responsive and best noise canceling out there, literally BEST ones, I cannot hear what's happening out side with like 10% of volume, this will blow your mind, and when you want to speak to someone it will turn on the mics pretty fast, super responsive, this is the best purchase you can make mh friend, hope you will like thrm too, you cannot go wrong, 3D audio will teleport you to that specific place that you are hearing!!! They feel like a pillow too super satisfied with them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoCol, Thank you for the amazing feedback on your experience with your WH-1000XM4. We're thrilled you're enjoying the noise canceling feature, speak to chat function, 3D audio, and comfortable design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones.Super lightweight, comfortable and have amazing sound quality. I could wear these for hours without discomfort, which is something I've usually encountered with other headphones. Definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thank you for the fantastic review! We're so happy to hear you like the super lightweight and comfortable design and amazing sound quality of your new WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    These headphones are unmatched in quality!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! There is a reason these headphones have such amazing reviews! I'm in love! Incredibly INCREDIBLY comfortable, great features, easy set up, and the sound is awesome! The only downfall is the addotional incredibly amazing 360 sound is only available through apps, which i have amazon unlimited but still wish it was available for everything every time! I've never heard anything like this on headphones! They are incredibly great without it but insanely great with it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tootsie, we're glad you like the ease of setup, comfort, and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback on the 360 Reality Audio feature. You can experience sound that is extremely real and immersive by performing 360 Reality Audio Setup using the Headphones Connect app. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adaptive noise cancelling is a great feature on top of perfect headphones. Comfortable, great sounding, and excellent battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi onaroadtrip1996, Excellent! We are happy to hear that you like the comfort, sound quality, features, and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm by no means an audiophile, but I think they sound as good if not better than Bose QuietComfort IIs. The deciding factor, though was the battery life. They advertise 30 hours, and I've found it to be a bit conservative. At medium volume I'm able to get 32-35 hours per charge. The call quality is also very good. I work in some noisy areas and according to the folks I'm talking to the audio quality is quite good. Better than my plantronics voyager. These are pretty expensive, but if the battery life holds up it'll be worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from years of using gaming headsets I gotta say these are amazing they are super comfy and perfectly fit me and the battery life is amazing. The sound quality is phenomenal on its own but when paired with dolby atmos the experince is truly amazing. Works great with any game and the wireless range is pretty decient. Overall highly reccomend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, Nerthi! We're glad that you are impressed with your new Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    Good for lounging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light weight. I wouldn’t recommend them for working out, however for lounging, they’re amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thesteel, . Amazing! We're glad to hear that you enjoyed the great sound quality and lightweight design of your Sony WH1000XM4. We understand that they may not be ideal for working out, but we're pleased that you find them amazing for lounging. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned. Great sound, comfortable even over long periods of time, and the battery goes above and beyond.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRainWithin,

      Amazing! We're glad that you like the sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very happy with purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with the purchase of these headphones. I did a bunch of research before buying anything. Everytime iput my search criteria in these were the first ones to be displayed. I use them everyday listening to music while I work. I work in a cubicle area and it gets loud at times. They are great was a little more then I wanted to spend but I am very happy I spent the extra money. The best over the ear headphones I have ever used . Linking them to my cell phone was easy, the included case and accessories are a great bonus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RAAB0136,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good anc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, excellent anc snd comfortable. I buy it with the xm3 sony hradphone warranty..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernano,

      Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sturdy, Well Made, Exceptional Sound Quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - The noise cancelling and customization is excellent and was the reason I tried these headphones in the first place. -battery life is really good and USB-C charging makes it much quicker to get back to 100% - the experimental talk feature works very well, but takes a while to activate. (about 2 words minimum before it beeps then turns on the mode) - sound quality is amazing and is fully customizable within the app. only CON I see in this is needing to register and install an app to use the noise cancelling features. but once installed and registered its just another app you never notice on your phone. the texture on the sides of the headphones are soft and are easy to scratch and I haven't figured out how to use the controls on the side of the headphone yet. overall, would recommend if you want some solid headphones you know will last.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandomCustomer111,

      We're glad that your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the dedicated app support (Sony Headphones Connect app) is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    I love these headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I also have the lower end pair from the same brand, they’re both wonderful. I reccomend these headphones. The sound quality is amazing. If you’re debating on getting them, you should

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JazzlynnJ,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH-1000XM4 headphones and appreciate the quality across different models from the same brand. Your recommendation means a lot, and we're glad the sound quality continues to impress you. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great wireless headphones for work and music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been having problems finding good wireless headphones that I can use for both work calls through a laptop and cellphone calls. These definitely work well for both use cases, and allow you to connect to both laptop and phone at the same time. The sound quality is great, and wearing them for longer periods of time isn't too difficult. I'm still figuring out some things about how the ambient noise feature works, especially when it comes to Teams calls, but overall very happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello dmaz,

      You made a right choice with our WH1000XM4! We are glad you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Quality sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift to my dad. He really liked it. The sound is amazing and very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maureen, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl Sony_US