Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Practical Luxury
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Compact traveling and easy pairing. Great on sale purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieD,
Thank you for sharing such a great review of the Sony - WH1000XM4! We couldn't be happier to hear you're enjoying the combination of premium sound, all-day comfort, and convenient features like seamless pairing and foldable portability. It's wonderful to know the headphones have brought both practicality and luxury to your listening experience—especially as a travel companion. We truly appreciate your feedback and hope you continue to enjoy your music wherever you go!
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Pure quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. Sound is impeccable, they're comfortable and the battery lasts forever. You can't go wrong with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jcstriker, Great! We are so glad to hear that you are happy with the comfort, battery life and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fit really well over the ears and the noise canceling is great. Great sound and they hold the charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bizzeeme,
Awesome! We're glad you like the fit and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset has a long battery life, great sound, and solid build! It is comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yugonefishing,
We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony does it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, love the different settings you can have for the environment you’re in. Noise canceling or if you want to be able to hear your surroundings as well. The battery life is pretty good while I’m the noise canceling mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeeeP!
It brings us great joy to hear that you are having such a good experience with the different sound modes on the WH-1000XM4. It’s great to know that the noise canceling and battery life are keeping up with your daily routine.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Amazing Overall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best wireless, noise cancelling headphones out there imo. These are a big step up from the XM2s which I owned previously The sound quality is great as you would expect. Comfortable and minimal. The only nitpicks I have are with a couple of features, *speak to chat* & *pause when headphones are taken off*. The ladder is nice when it works, which is most times, but not all. Speak to chat however has become annoying. Its very sensitive to noise, not just your voice. Also it seems to activate even when switched off in settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skyler,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Speak-to-Chat function is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these headphone and the Apple AirPod Max, I am so happy I chose these. They are so easy to use, lightweight, and have amazing quality. The only downside to these is that they take a little more time to switch between devices. I need to reconnect them to my laptop or iPad, it’s not too big of a deal! Overall, I don’t regret getting them at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kayla,
You made the right choice! Thank you for the 5-star rating and we're glad to hear that you're happy with your purchase and liked the lightweight design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Comfort, Sound quality
Recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancelling, comfort, sound quality and bass are all amazing. Great work Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatcase123, Great! We are so glad to hear that you are happy with the noise cancelling, comfrot and sound quality of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Just dooooooeeeeet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Love the sound quality and the ANC is tooop notch. There was a garbage truck going crazy outside of the empty warehouse I'm working inside of, and I cycled into noise cancelling...Holy crap it's like it wasn't even there. Great buy, fantastic battery compared to my WF-1000XM3 earbuds I got a year or so back. If you can spring for these, definitely do it. Paired easily with my iPhone and Macbook Pro both with and without the app. App is also much improved from my first experiences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pasadenaguy,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
The best choice for over-the-ear Noise-Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, the reason I went with this brand and model is a recommendation from my son, as he has a pair. He was not wrong, they are comfortable to wear, play sounds precisely, and the noise cancelling is absolutely perfect! When I use noise-cancelling its like I've been transported to a quiet zone made just for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi welldone,
You definitely made the right choice! We're thrilled to hear how much you love the amazing sound quality, comfortable fit, and noise canceling features of your new headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality
Best Noise Cancelling Headphones I’ve ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Noise Cancelling Headphones I had. Sound quality is another area where the XM4 excels. With powerful and dynamic audio performance, these headphones deliver a rich and detailed sound signature. The bass is deep and punchy, while the mids and highs are well-balanced, providing a satisfying listening experience across various music genres.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilbryanL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
What a refresing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted these headphones as I knew the quality of sound. I have to say I am more than impressed with them. They are comfortable, look nice and the sound is breathtaking. Walking around with them is so good as you don't miss any notes in the music. I have to say I own a pair of BOSE you guys have to work hard to compete with SONY this time. I am retiring all the other headphones I own and keeping this one alone. The price is not bad at all. They do not look cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gibby,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Amazing bass
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and bass! I use these when going to the gym. I also use these while watching movies. I definitely recommend, one thing I don’t like is my ears get hot while wearing but that’s a me issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroJr, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
One of my best tech purchases of 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate wearing earplugs or headphones that fit on my ears. I also hate having them on so that I can't hear what's going on in my surroundings. However, I saw these on sale and they fit over the ear which was more comfortable. Not to mention the noise cancelling and the ability to still hear sounds around me in a quick second without having to take them off. The sound quality is second to none. My daughter has BOSE and these are way better. They have been staying charged for what seems like forever. They are a must-have to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBbuysBB,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound, very deep, clean and spacious. Good battery time. Noice cancelation give a little bit of ears pressure but it's barely noticible. The best earphones I had so far.
I would recommend this to a friend- Pros mentioned:Sound quality, Weight
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoM,
We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!
Thanks for choosing Sony.
Best regards, Eliab
These headphones rock!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time spending a moderate amount of money on some good audio quality headphones. The connectivity is great and easily interchangeable with all your devices witch was a huge plus for me to be able to switch between my PC and phone. It will automatically switch for you if hooked up properly. I was really curious about where noise cancelling headphone tech was and this was a great example. Almost all ambient noise is blocked out from these especially if the ambient noise is from a distance. The closer it is the more easily it will still be picked up which is great if someone is trying to talk near you, you will still hear them unless the volume is completely blasted. Having kids these help out great for when they are watching tv or playing and having fun and instead of being frustrated i can still enjoy my content. I do not have a lot of other headphones to compare these to but the sound quality far exceeds any headphones I had prior even earbuds. They have extremely punchy and strong sound. You can get them to your desired genre preference using the app it comes with, Amazing high quality headphones at a reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebS,
Awesome! We're glad to hear that you like the noise canceling, quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Pretty nice and cute headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING!! Great sounds, great feels. Would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sharmin!
We are absolutely delighted to hear that you love your WH-1000XM4 headphones and are enjoying both the "great sound" and "great feels." It's rewarding to know that the combination of our industry-leading audio quality and premium, comfortable design is making such a positive impression.
We appreciate you letting us know you'd purchase them again!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Love them, but they are too big for my head
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really love the sound of these, the features, the noise cancelling, everything. The only issue is my head might be a little too small because the end up being held up by my ears and that grts uncomfy. Trying to see if I can make them work or if I need to take them back and try to find some that adjust a bit smaller to my head. Ive had to put a sock underneath the headband part so it doesnt hurt my ears, they are super comfortable when they sit right though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BadDecisions,
Thank you for sharing your feedback and we are truly happy to hear that you are satisfied with the sound quality, noise canceling capability and other features of our WH1000XM4. Thank you for choosing Sony! - Marco