Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and comfort of these headphones are great. The price is also very reasonable especially for home greats these headphones function.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Oscar!
We are so pleased to hear that you find the sound quality and comfort of your WH-1000XM4 headphones to be great. We designed them to provide a premium listening experience with a comfortable fit for extended use, so it's rewarding to know we got it right. It's also wonderful to hear that you feel the price is reasonable for the functionality they offer.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
top notch!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZINGLY GOOD! I use them for 2 to 6 hours every day. They're comfortable, high quality, build & performance & the noise cancelling is OUTSANDING! You simply will not believe how well ambient sound is suppressed. You may not believe this, but, I assure you that I can't even hear loud thunderstorms with these on. I'm an audio production professional & know great sounding headphones when I hear them. These are definitely among the very best. You just can't go wrong if you buy these1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MISLED,
Awesome! Thank you for a great review and recommendations! We're delighted to hear you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Best sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good battery and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoH,
That's great to hear! We're happy that you like the sound quality, batter life and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with grest sound. I like them do much i upgraded to the 5 s
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect except for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Audio is amazing, connectivity is excellent. Actually helped fix my bluetooth issue on computer. Only draw back is that when using for gaming, they cant function as headphones and mic at the same time. Small inconvenience, but if you're thinking for primarily gaming and you use Discord or play with friends I would go for a gaming headset over these. For anything else, these are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oldkingcole878,
We're glad that you like the sound quality and connectivity of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about using these headphones for gaming apps is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Amazing.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, however my only gripe is that they’re kinda loose if you have a smaller head. That being said the sound quality is still amazing, as well as the battery life. I use them for hours and I don’t have to worry about charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeL, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the Superior Sound Quality, and Premium noise cancellation that they offer. In regards to your feedback about the headphones feeling loose, we appreciate this and will definitely share it with our development team. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Great headphones, really hard to keep clean.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 Comfort 9/10 Quality 7/10 Price 0/10 Cleanliness
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic Sound Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something you need to understand going into the prospect of buying active noise cancelling headphones is that no review — not mine, not anybody else's — is a substitute for putting on a pair and trying them for yourself. That said, I absolutely love my Sony WH-1000XM4 headphones, and wouldn't trade them for anything. It's perfectly possible to use these with no sound cancelling whatsoever, and they're fine for that, I suppose, but they really come into their own when you use them as they were meant to be used. Also, like some other manufacturers' offerings, these are intended to be used with an app installed either on a smartphone or a tablet, because in order to have full access to the range of capabilities they're capable of, you need the app. However, whether you have an Android-based phone or an iPhone, or you have an iPad or an Android-based tablet, you're good to go. Sony has made their app available on both platforms. So, if you're anathema to having or using a smartphone or tablet, then look at a much more basic model, whether from Sony or anyone else. That said, these units are INCREDIBLE at nulling out background sound. In fact, they are built to be able to identify and selectively cancel out different kinds of sound. This can mean something like train and subway noise, motor noise, and a whole range of other things. They can filter out — or not filter out — human voice. In fact, they can selectively not filter human voice yet filter out much of the rest of the spectrum, letting you have a very comfortable conversation with someone without having to take them off and put them back on again. The app, used in conjunction with a tablet or smartphone, can be set up to know if you're at home, if you're out at some specific location, or if you're on the move, and function accordingly. Riding your bike? Going for a walk? Well, perhaps you shouldn't mute out all vehicle noise for safety reasons, and these headphones allow for all those sort of possibilities. So yes, these are not cheap headphones by any means, but for what they do and how well they do it, they're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiSurfer,
Awesome! We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best noise cancelling and bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I had the previous version for a few years until they broke, so when I got these I was hoping they would live up to the XM3s. And they do! The noise cancelling is elite and blocks out almost all ambient noise. The sound is clear and the bass is the best sounding I've heard in headphones. The quality of the construction is great and they're comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigStan,
We regret to hear about what happened to your previous headphones. We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Better than Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio even compares to Airpods Max IMHO. Feels light on the head but yet so intuitive with the controls. Freaking long battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, We are glad to hear that. You chose the best brand! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
- Pros mentioned:Comfort, Sound quality
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for sound and very comfortable to wear. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user852425,
Thank you for choosing Sony!
We're elated to hear that your WH1000XM4 Headphones are great for sound and very comfortable to wear. We truly appreciate your positive feedback and recommendation!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing Sound Quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They fit nicely over the ears and are very comfortable, the sound quality is great, and they fold nicely into the carrying case for compact storage, I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, Fantastic! We're thrilled to hear you like the excellent and comfortable fit, great sound quality, and the foldable design for easy storage. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best. Headphones. Ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE!!! It has been two years since I purchased these headphones and I still use them every single day. Ranging from noise canceling to battery life to sound quality to build quality. These headphones are at the top of the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoraD,
Thank you so much for your positive feedback! Your satisfaction with the superb sound quality, noise cancellation, features, and overall performance of your WH1000XM4 headphones are greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort
Perfect for a college student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones they are perfect for me! I am a college student and I needed something for comfortable for long hour studying and using them in the library. They’re perfect for what I need their is not a lot of sound bleed, they sit comfortably, and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddydam, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Blocks surrounding noise for great sound. Feels comfortable for long period of time and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vane, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible sound quality, fantastic noise canceling function, comfortable fit, and long-lasting battery life of our newest industry-leading Noise Canceling headphones, WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Huh What Did You Say
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't that impressed at first, but they got better and better. First time I really used them was for a flight from Atlanta to New Jersey, to West Africa. I probably used them for a total of about 6 hours and when I landed they were still at 90 percent power. On the flight back someone had to wave to get my attention because I couldn't hear the passenger that was 3 feet away from me that was trying to get my attention.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcDee,
You made the right choice! We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely the best headphones I have owned. They are comfortable and sound amazing. The noise canceling is my favorite especially when I’m playing a game so a can fully concentrate
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jawsh,
That's wonderful news! We are thrilled to learn that you are pleased with the comfortable fit, outstanding sound quality, and remarkable noise canceling capabilities of your WH-1000XM4. Thank you for your perfect star rating and for choosing Sony, the best brand!
Best regards,
Romeo
- Pros mentioned:Sound quality
Enjoyable, smart and safe headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love music and rich, if not audiophile-quality, sound. These headphones have not failed me in more than two years of use. With the Sound Connect app, you can both actively and passively adjust sound levels and preferences. Speaking, or double-tapping the right ear, instantly pauses the audio, so you can tune in your surroundings as needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, TimothyT!
We are absolutely thrilled to hear that your WH-1000XM4 headphones have been a source of rich, satisfying sound for you for over two years. It's incredibly rewarding to know that they've met your standards, even as a music lover seeking near-audiophile quality.
We're glad you've been taking advantage of the Sony | Headphones Connect app to fine-tune your listening experience. It's designed to give you that precise control, and your comment about adjusting levels "both actively and passively" is a great validation of its capabilities.
It's also great to hear how much you appreciate the convenience of the Speak-to-Chat feature, which instantly allows you to tune into your surroundings without removing your headphones. We designed that feature for exactly those seamless, real-world moments.
Thank you again for your loyalty and for choosing Sony to be your soundtrack for the past few years!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent noise cancelling and stable bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During work-from-home, I used to use Apple AirPods Pro, because of noise canceling function. However, AirPods Pro sometimes disconnects while a meeting that I struggled with. Sony WH-100MX4 has a better noise cancelling and over-the-ear style that doesn't harm to my ear, so I could use it for a long time in a day. In addition, Bluetooth connection to my mac is very stable. I never encounter unknown-disconnection. Overall, I'm very happy to use this product and keep use it while a meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl