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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12339 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 12,339 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line noise-cancelling. Comfortable, and lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myko,

      Great! We're thrilled that you like the noise canceling function, comfort, and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones for college students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable and amazing, would highly recommend especially as a college student!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user887767,

      Thanks for these fantastic five stars!

      We're glad to hear the WH-1000XM4 headphones are working so well for you in college. The comfort and sound quality make them a perfect fit for studying or just relaxing between classes.

      Thanks again for your review and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 4 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. The fit leaves a little to be desired. This is the first headphones I’ve had where it feels like either my head is to small or my ears are set to high up. On all my old headphones the ear-cups needed to be adjusted down. On this set the ear pieces are all the way up and the band over the top of my head really doesn’t touch anything. Again though they sound good and have a decent play time whether using noise canceling or not. The only way I would recommend is to physically sit and wear them for an extended time. These are over the ear headphones and I initially thought they felt good. It was a little later I figured out they really didn’t git as well as I originally thought.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Truth Be Known...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nivram2324,

      You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing birthday gift. Very comfortable and great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeyandraM,

      Perfect! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise cancellation over the ear headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best noise canceling over the ear headphones. It sounds great, comfortable for your ear and light weight. Case is convenient to travel with. The only issue I had “my ears gets hot after an hour or so” which is not comfortable for me. I don’t over the ear headphones are for me. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepakK, Thank you for the great review! We're thrilled you like the amazing noise cancellation, great sound quality, comfortable fit, lightweight design, and portable carrying case of your new Sony WH-1000XM4.

      To prevent the earpads from getting too hot and to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Hope this helps!
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great. There is great bass and the sound quality is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsiahC, Thank you for sharing your experience! We're thrilled to hear that you are satisfied with your Sony XM4 headphones and that the sound quality, particularly the bass, meets your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the noise cancelling of these headphones. I would recommend these for anyone wanting higher quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GBurns!
      We are immensely pleased to know you're happy with the WH-1000XM4 headphones.

      The noise-cancelling technology is designed to let you truly immerse yourself in your audio, whether you're listening to music or an audiobook. We truly appreciate you recommending them!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've Had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! Best ones I have had for years. Noise cancelling is excellent, there are tons of options and features too! I don't know if I would consider myself an audiophile but I can say that the sound quality is top notch. If you are picky about good sound. These are worth it. And the headphones are comfortable even while wearing glasses!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpazticFox, Thank you for the 5-star rating! Good to know you like the excellent noise cancelling function, cool new features, great sound quality, and comfortable fit even when wearing glasses. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great noise cancellation and sound quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound quality and the noise cancelling lives up to its reputation as best-in-class. The headphones are also very comfortable (I wear them for between 2 and 4 hours several times a week). I cannot recommend these highly enough, especially if you can catch them on sale. I'm not a big fan of the app, but I also haven't used it very much. I primarily use these while on my computer, which works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CPreview, thank you so much for sharing your amazing experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely thrilled to hear you are satisfied with the exceptional sound quality, fantastic noise canceling function, and comfortable design of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great build quality/sound, meh touch controls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal build quality, great sound. The swipe controls on the side of the headphone arent my favorite. I miss physical buttons. In the pursuit of sleek build design, everything has become touch-based but its a big finnicky. Dont have to use them if you dont want to. Overall love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoydS,

      It is fantastic to know that you overall love the Sony WH-1000XM4 headphones, especially their phenomenal build quality and great sound!

      We certainly appreciate your candid feedback regarding the swipe controls versus physical buttons. We understand that while the touch-based design offers a sleeker profile, it can take some adjustment. We value this insight as we continuously work to balance design with ease of use. Thank you for your wonderful 5-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Buy em do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound awesome the battery is really good and they fit really good on the good love em

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yuhh, That's great! We're glad to hear that they love this WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Audiophile Wonder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is known for high end audio, and this is no exception! Even better than the MX3, the bass is really deep, and the high end is clear with easily discernible vocal notes. You can hear instruments individually, not all meshed together. This really makes a difference in your enjoyment of music! I was considering the Bose 700, but Sony offers so much more flexibility on their app to let you control the performance. You won't be disappointed in this choice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BocaCEO, thank you for your compliment. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever had very comfortable best music quality well balanced great job by sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinder, we're happy to know that you like the comfort and sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    My Sony Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit perfect, love the sound, easy to learn. A great purchase for me. When I need to be on a call the noise canceling is a great feature. I like that I can use the app to make changes. Thank you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mark,
      That's nice! It's good to heat that you are enjoying the comfortable fit, awesome sound quality and most of all the noise canceling capability of our XM4. We're glad that you are pleased with your purchase. Using the Sony app will help you customize the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They have probably the best noise canceling you’ll ever have. Great speaker quality they are amazing. I’ve had the previous generation and they’re all so just as great. Only thing I kinda don’t like is the sensor other than that it’s amazing I love. It’s also really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IzharS,

      That's wonderful feedback! We are absolutely thrilled you are enjoying the amazing noise canceling, great speaker quality, and comfort of the WH-1000XM4s. We appreciate you being a loyal user across multiple generations! Regarding the wear sensor, you can manage or disable it easily through the Sony | Headphones Connect app under the "System" tab, which may enhance your experience.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I am repurchasing so I’ve already owned a pair for 3 years and they work perfectly still. I used them mainly for the gym and they do not fall off, perfect noise cancellation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ErikaR,

      Thank you for choosing Sony!

      We're honored to hear that you love your WH-1000XM4 headphones so much that you're repurchasing them. Knowing they've lasted perfectly for three years, stayed secure at the gym, and provided excellent noise cancellation is exactly what we aim for. Thanks for being such a loyal fan!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great as a gift to yourself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for myself and I do not regret it! The sound quality is amazing and the time it takes to reach 0 charge is so LONG. Never had something that stayed charged for such a long while. 1

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabrielle, Choosing these headphones will definitely be worth it. We're very happy to hear you give the WH-1000XM4 a try and it did not let you down. We're also grateful to know you like the superb sound quality and long-lasting battery life of the headphones. It sounds like we hit the mark with the WH-1000XM4. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    You will not go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted some headphones when I exercise and these are rated as a very good set and they are. I always buy my electronic stuff at Best Buy. I usually wait for the sales and I caught a good one with these headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mark,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones are living up to their excellent reputation and making your exercise sessions more enjoyable. It’s wonderful to know you found a great deal at Best Buy and that you trust them for your electronics. Your thoughtful approach to choosing quality products on sale is truly appreciated. Thank you for sharing your experience and for making us part of your routine.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    A very good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first bluetooth headphone. I've used it for two months and it is a wonder. Noise cancelling is very good. It is surprising when I come to ambient....I realize how silent the noise cancelling is. I think the sound quality is excellent. A true audiophile might not think so but I have been very happy. The build quality is very good and the unit is light as a feather. This headphone is a deal when BB puts it on sale for 278.00.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perry, Awesome! We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US