Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Get Sony's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and comfort and battery life. I'm able to use these all day with no discomfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Awesome! We're glad that you like the sound quality, battery life, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and bass! Extremely comfortable and doesn’t make my ears hot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathali, That's great! We're thrilled you like the amazing sound quality, bass, and comfortable fit of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Battery life, Sound quality
When it fails...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these since 2020 and they have worked great for the most part. There are 2 things that are VERY bad about these, 1 from the start and the other just started happening. From the very start I have not been a fan of the fact that you can only pair these to 1 device. Technically 2 but since you need to use an app to control them 1 device will be your phone. The other thing is that when it fails it will deafen you in 1 ear. The incredibly loud (able to be heard from the second floor of my home while I was in the basement) will cause AT LEAST considerable short term pain in 1 ear. I had them on when the issue happened and it was easily the loudest, sharpest and most painful sound I have heard. For comparison, I was in the Navy and worked on the flight deck of a carrier (IYAOYAS) and this was much worse than anything I experienced there. Having said all that, the sound quality was very good and the noise cancelling really did eliminated things like the PC fan noise from my system and the heating/AC noise. The bass is good as well and I feel the build quality is equally decent. The battery life lasted all day with constant use and the time to charge is very short. The range was good and I was able to move through a 1200 SQFT 2 story home while remaining connected to a PC in the basement with no issues. I would have given 4 stars if they had not tried to murder 1 ear.
No, I would not recommend this to a friend - Pros mentioned:Sound quality, Weight
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great sound! The noise canceling feature works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPoole, thank you for the great review! We're honored to hear you're enjoying the rich sound and industry-leading noise cancelling of the Sony - WH1000XM4. It's awesome to know their lightweight design is adding to your comfort, too. Thanks for choosing Sony, and we hope they keep delivering an exceptional listening experience every time! Best regards, -Dominick
- Pros mentioned:Sound quality
Great Headphones, thankful for customization
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones. The best sounding wireless Bluetooth headphones I have personally ever used. The sound quality is extremely detailed and enhances the overall listening experience. Applicable whether you are listening to compressed music files or even more so demonstrates attention to detail with less compressed, higher quality music files, such as on Tidal or Apple Music. The immersive capability with 360 degree sound and/or Dolby atmos is incredible. I hadn’t listed to roses by the chain smokers in years due to saturation/overexposure, and I listened to its 360 version thru Tidal and it sounded like a whole new experience with the nostalgia of first discovering the song. The noise cancellation is truly impeccable - you quite literally hear nothing outside your own world it creates. The ambient noise feature is quite definitive while listening to music, podcasts, etc. layering it on top of what’s going on around you - helpful in for when you’re in the office. The headphones app is absolutely necessary in my opinion as you can customize characteristics and more importantly disable any features that aren’t to your liking. Personally, voice to chat; ambient sound control; among a few others come to mind which I deactivated. They would interrupt or fluctuate the listening process. The ambient sound control seemed interesting from a conceptual standpoint, but it really tries too hard in my opinion. Scaling between full ambient sound and noise cancellation - now the scale is great, the mind of its own - take a lap buddy, you're not that guy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AgentJackBauer, That's awesome! We really appreciate your in-depth review of the WH-1000XM4. We're happy to hear those positive remarks. It's good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the features, impressive noise cancellation, and incredible sound quality as well as listening to 360 reality audio. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. Thank you so much for offering a fantastic rating on the product and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Good headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Excellent battery life.. Comfortable .. easy to connect...Case is well designed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kp717, Awesome! We are so glad to hear that you are happy with the ease of use, design, battery life and most of all the sound quality! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great and they're so comfortable. I've had them for almost two years now, and with heavy usage they have great build quality and show almost no wear. Only issue I have ever noticed is an issue pairing them with Samsung TVs, but this may be Samsung's problem.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Worth every penny.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones.Super lightweight, comfortable and have amazing sound quality. I could wear these for hours without discomfort, which is something I've usually encountered with other headphones. Definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Thank you for the fantastic review! We're so happy to hear you like the super lightweight and comfortable design and amazing sound quality of your new WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Hands down the best headphone on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far, the best headphone on the market for it price range. Sony need to do more promotions for these headphone. Because the only reason I even known about these headphone is because it was compare to the new Apple headphone. Bose is good but it’s price range??? You better off buying two xm3. Xm3 is also good, this is better with the noise canceling and the headphone last a long time, it been 2 weeks now and it didn’t have to charge it yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenRock,
You made the right choice with these Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We do appreciate your feedback about promoting the product. Thanks for sharing your review and for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Pricey, but worth every penny !!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the 1000xm3 and thought they were great. These are an improvement on an already awesome product. Haven't tested battery life, but i haven't had to charge them since i fully charged them last. The sound quality is amazing, noise cancelling is top notch!( I tried the bose 700's as well. Nice, but not as good as Sony.) I see why they call it industry leading! Haven't been this impressed with headphones for a long time!! Definitely wirth every penny!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theory, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Great sounding and ANC headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grab a pair during Thanksgiving sale. They deliver premium comfort, top-tier ANC for most scenarios, and full app control - its a complete package.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Love Sony Sound
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best noise canceling on the market still, even with the new models out, they are comparable drivers. only real difference is the aesthetic and I like the look of the XM4's over the XM5's, great battery life and awesome sound quality [for bluetooth]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItzRayningTTV,
Great! We're thrilled that you like the noise canceling function, design, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent noise canceling and super comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headset. Great sound and the noise canceling is among the best I've used (compared to Bose and Sennheiser). Very comfortable and the fit sits right outside my ears. Pads can get a little sweaty during extended use, but that's a given with pleather pads. Love that the earcups fold down to sit flat. Build quality feels light, but sturdy if that's possible. USB-C charging is fast! Works well wired to a USB-C DAC for my iPad Pro, too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi venkman781,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancelling did the job well. The sound quality is great, but the bass is a little bit too much for me personally, but it supports the Sony's app so it was fine. The DLSS Extreme didn't really "enhance" my experience, but it might be that I'm used to many kinds of headphones and compressed audio. Overall, it's a great product, but too many features that you won't even use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrTrinh,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimmysDad,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable design, long lasting battery life, great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kentendo, Thank you for the 5-star rating! We're glad you like the comfortable fit, long-lasting battery life, and industry-leading noise canceling feature of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:ComfortCons mentioned:Volume
Easy to Use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and use. Very comfortable. I just wish they were a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineD,
Thank you for your feedback! We are pleased to learn that you find the WH-1000XM4 easy to connect and comfortable to wear.
Just to add, these headphones come with industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.
If you feel the volume isn’t quite where you want it, adjusting the equalizer settings might help enhance the overall sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that provide good sound. The charge time is quick and the comfort is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinH,
Thank you for choosing Sony!
We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Comfortable and great noise cancelation headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the fit of it on my head, very comfortable and not that heavy. I slept in the plane wearing it and no problem. And the cancellation is the best even if it’s turned off you can only hear a muffled-like noise. The battery lasts longer than I thought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello hungryhippo,
Awesome! Thank you for your time writing this review and for the 5-star rating. We're glad you like the comfortability, battery life and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even better than the M2s that I had and that is saying something. I'm not an audiophile but these headphones give a slight improvement in sound quality, interesting features like the one that detects if you have the headphones off and pauses your music. It's pretty comfortable as well and the noise cancelling is really good for when I need to study. Overall, these are amazing headphones and the sale made it even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied! We're glad that you like the noise-canceling feature, sound quality and comfort of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl