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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12508 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 12,508 reviews
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of these headphones and they are hands down the best headphones on the market in terms of sound quality, noise cancellation, and comfort. They are not cheap but worth every penny in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoffman, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmysDad,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good for lounging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light weight. I wouldn’t recommend them for working out, however for lounging, they’re amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thesteel, . Amazing! We're glad to hear that you enjoyed the great sound quality and lightweight design of your Sony WH1000XM4. We understand that they may not be ideal for working out, but we're pleased that you find them amazing for lounging. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these very durable and great sounding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaL,

      It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    True sound headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and quality sound. Comfortable to wear and Excellent designs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randy, Great! We're glad you are enjoying the superb audio quality of your WH-1000XM4. Good to know you appreciate the fit, design, and comfort that are noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, lightweight, and are excellent for noise cancelation. I can fall asleep easily with these on. Perfect for watching tv or movies, which is my main use for them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, Thank you for the positive review! We're glad you like the great sound, lightweight design, excellent noise cancelation, comfortable fit even while sleeping, and overall features of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great battery life and noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! Im so goad i got them. They are incredible at noise cancelling and look amazing. I’ve also gone WEEKS without charging- bow this was using maybe only for a couple of house (5-6) but still amazing! The only thing is, the headphones can slide off my head a bit when movinf but i don’t mind too much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adriana, Thank you for the amazing review! We're very happy to hear you like incredible noise cancellation and excellent battery life of your new Sony XM4. To ensure a tighter and comfortable fit, please adjust the left and right slider.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones definitely sound amazing! They're incredibly comfortable and I love that they fold up in the hard shell carrying case. Everything about this product is premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kunaminy,
      Fabulous! Nice to hear you are enjoying the superb sound quality, comfortable fit, design, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third pair of these because these are the best headphones ever made. Incredible sound, range, battery life, build quality. I'm only on my third pair cuz I beat the crap out of them and use them for 4-6 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luke,
      Wow, that's awesome! We are very happy to hear that you are on your 3rd unit. It's nice to know that you are pleased with the audio quality, long battery life and overall quality of our XM4. Thank you for trusting Sony! - Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Killer noise canceling without breaking the bank

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling headphones can get expensive. Despite the XM4s not heing sonys newest pair of headphones they still keep up with the quality you qould expect from sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb,

      Thanks for your fantastic review! We completely agree—the WH-1000XM4 headphones offer an incredible value and continue to provide the premium, high-quality audio experience and industry-leading noise cancellation  that Sony is known for. 

      Thanks again for your fantastic feedback, and for choosing Sony! 

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Worth The Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Former Bose, new Sony Fan!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4s

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a year of ownership and constant use 10+ hours a day for school, work and so on: I want to say that the battery life is insane, lasting all day and sometimes 3 days of heavy use. Charges fast but could be faster. Noise cancelling is way too good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate, We're glad you are impressed with our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them!!! They have great sound quality and they’re very easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kari!
      Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
      We are very glad to hear that you love them and find them easy to use with great sound quality!

      Thank you for selecting Sony!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Quality headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable. The sound quality is excellent and it has very long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jkfam,

      Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift to my dad. He really liked it. The sound is amazing and very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maureen, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall rating of 10/10 it has really good bass, the surround sound is perfect and the noise cancellation? Where do I begin, it’s Perfect!! I used to own the Skull Candy Crusher but it was wearing off, but this one is top quality product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatMoniter,
      Thank you so much for such a great review! We're delighted to hear your satisfaction with the deep bass, surround sound, noise canceling features, and overall performance of your WH1000XM4 headphones. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony makes the best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, easy to wear, especially with glasses. It has 3 modes: Noise Cancelling, Ambient Sound and Off and the noise cancelling is very good. There are some minor things like the battery and sensitivity to voice but nothing that is hard to get used to. It also folds up and the case is very hard so it protects. Overall I love these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisQ,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, NC/Ambient sound mode, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than the competiton

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong, the sound quality plus features and more importantly low wight plus comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKULNYC,
      Thank you for your kind words. You definitely made the right choice. We're glad to hear you like the XM4 when comparing other headphone brands in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Sounds Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the Sony sound profile. It makes the excellent noise cancelling and ease of use even more valuable. Reasonably comfortable as well. In summary, I'm very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customerreviewer, Thank you for the positive review! We're very pleased to hear you're impressed with the excellent noise canceling feature, ease of use, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US