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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12508 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 12,508 reviews
  • Rated 5 out of 5 stars

    'Perfect, very lovely headphone'

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above all, I am satisfied with the function that reproduces sound excellently, and additionally, I am very satisfied with the noise canceling function. Not only that, but the design of the headphones and case are also very, very great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BeongS,
      We highly appreciate you sharing your honest review/feedback on our WH1000XM4. We are truly delighted to hear that ou are satisfied with the sound quality, noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, Glen!

      We are so pleased to hear that you are enjoying the excellent sound quality and great noise cancellation of your WH-1000XM4 headphones. We are thrilled they are delivering the premium experience you expect!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    WH-1000XM4 v. QC-35II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between these and the Bose QC-35II's but after doing a side by side comparison of the two (using friends pairs of each) ended up going with the Sony WH-1000XM4's...especially since I snagged them when they were on sale, which I have to say after a month of use, I definitely would pick these over the Bose even at their regular price (~$30 more than the Bose). Quality built, exceptional sound, battery lasts forever and super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mattv, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, long-lasting battery life, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product works excellent, love using them for the gym and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimmyc,

      We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Hurt my head

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good. Good sound quality, work well with teams, etc. I returned them because of the fit. I wear headphones all day for work and these caused pain on the top of my head due to the shape. I don’t get this with the Bose quiet comfort or hyperx gaming headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will,
      We are thrilled to hear your thoughts on the WH-1000XM4 headphones and appreciate you sharing your experience. It's great to know that the sound quality and Teams compatibility stood out for you. These headphones are designed with smart noise cancelling and easy controls to help keep your workflow smooth.

      We’re sorry about the discomfort with the fit. Wearing headphones all day definitely calls for something that works for you and that kind of pain isn’t what we want for anyone. Your feedback on the shape compared to other headsets is super helpful.

      Thanks again for taking the time to let us know how it went and for considering Sony products.
      Sincerely,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    My boyfriend is in love with these headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect gift for anyones that enjoys listening to good quality sounding music. The noise cancellation is amazing on these headphones. I initially got these headphones as a gift for my boyfriend but I find myself using them more lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lelly,

      Thank you for choosing Sony!

      We're thrilled to hear that you and your boyfriend are enjoying the WH1000XM4 headphones. We couldn’t agree more; their outstanding sound quality and remarkable noise cancellation make them an ideal gift for any music enthusiast. It’s wonderful to know they’ve become a favorite of yours too!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hands down the best pair of headphones I have ever owned. They sound amazing and the noise canceling is fantastic even on planes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamM,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your WH-1000XM4 headphones are the best you’ve ever owned. It’s wonderful to know you’re enjoying the amazing sound quality and effective noise canceling, especially during flights. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, noise cancelling did the job well. The sound quality is great, but the bass is a little bit too much for me personally, but it supports the Sony's app so it was fine. The DLSS Extreme didn't really "enhance" my experience, but it might be that I'm used to many kinds of headphones and compressed audio. Overall, it's a great product, but too many features that you won't even use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrTrinh,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    amazing headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had beeen using airpods before this and i will never switch back. The noise cancellation is amazing and also the battery life is excellent. Also was a great price for what i got.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haldan, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy about my recent purchase. These Sony headphones have great sound, were very easy to set up, and are extremely comfortable to wear. Highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeyD22, Perfect! Good to hear you're satisfied with the great sound, ease of setup, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Peak (on sale)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome, I use these to jump rope and relax on my patio. The noise canceling is awesome and does its job. My son has autism and uses the ANC when he's in large crowds. My favorite feature is the quick ambient mode, simple hand over the right headphone and you can have a quick conversation, even lowers your music volume for you, hand off and it goes right back to the volume you had it and noise canceling on. The app works like a dream. Only complaint is it's slow for the app to recognize the headphones are on, but could be my phone or my lack of patience lol Worth the price when on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyRo,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you and your son are enjoying the noise canceling function, ambient sound, and Quick Attention Mode of the headphones. Your feedback about the app is greatly appreciated. Make sure that the app is updated. You may also want to restart your mobile phone.

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Easy to use, good sound quality, battery life has been good. Easy to pack for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eben,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using these noise canceling headphones. I can’t even hear anything going on with the outside world when I’m listening to music or talking on the phone. The battery life is fantastic along with the ease of connectivity to my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techgu,
      Great! We are truly delighted to hear your satisfaction with the noise canceling capability of our Sony WH1000XM4 as well as the battery life and easy to connect. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    World Class Audio Quality and Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise canceling feature is absolutely fantastic! Has nice features to integrate with apps on your mobile devices to adjust the headphone settings, including acoustical options. Very comfortable to wear for extended periods. Love this color of blue. I have not tried all of its competitors out, but multiple reviews rate these the best noise cancelling headphones in the world (compared to any brand and price point). Love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a headphone enthusiast by any means, but these headphones have been well worth the purchase to me! I mainly use them at school, and the noise cancelling feature is great when I really need to focus on an assignment. The equalizer feature on the companion app is nice because you can adjust the sound exactly as you like it. It might be better to wait until they’re on sale if you’re on the fence about getting them, but I personally love and recommend them!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lelia, Thank you for sharing your positive experience with the WH-1000XM4! We're thrilled to hear that the noise-cancelling feature helps you focus on your school assignments and that you enjoy the customizable sound through the equalizer on the companion app. Your recommendation and advice to wait for a sale if on the fence are greatly appreciated. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound Quality and Noise Cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelsey,

      You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones, thankful for customization

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The best sounding wireless Bluetooth headphones I have personally ever used. The sound quality is extremely detailed and enhances the overall listening experience. Applicable whether you are listening to compressed music files or even more so demonstrates attention to detail with less compressed, higher quality music files, such as on Tidal or Apple Music. The immersive capability with 360 degree sound and/or Dolby atmos is incredible. I hadn’t listed to roses by the chain smokers in years due to saturation/overexposure, and I listened to its 360 version thru Tidal and it sounded like a whole new experience with the nostalgia of first discovering the song. The noise cancellation is truly impeccable - you quite literally hear nothing outside your own world it creates. The ambient noise feature is quite definitive while listening to music, podcasts, etc. layering it on top of what’s going on around you - helpful in for when you’re in the office. The headphones app is absolutely necessary in my opinion as you can customize characteristics and more importantly disable any features that aren’t to your liking. Personally, voice to chat; ambient sound control; among a few others come to mind which I deactivated. They would interrupt or fluctuate the listening process. The ambient sound control seemed interesting from a conceptual standpoint, but it really tries too hard in my opinion. Scaling between full ambient sound and noise cancellation - now the scale is great, the mind of its own - take a lap buddy, you're not that guy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgentJackBauer, That's awesome! We really appreciate your in-depth review of the WH-1000XM4. We're happy to hear those positive remarks. It's good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the features, impressive noise cancellation, and incredible sound quality as well as listening to 360 reality audio. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. Thank you so much for offering a fantastic rating on the product and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I’ve worn. The noise cancellation is perfect for drowning all sound. I love wearing them to listen to instrumental music while I work, and after having them on for several hours I could still say I barely feel them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oneal, nice! we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve ever had. The comfort and sound quality are unmatched and the ability to pause noise canceling with just holding your hand up to the earphone is very convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndyT, Amazing! We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply excellent and great in terms of sound quality and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, lucifer

      We're thrilled that you're loving your Sony WH1000XM4, equipped with a powerful processor that ensures premium sound quality, offering well-balanced audio with deep bass and clear mids and highs, as well as soft ear pads for long-term wear. We're glad it's hitting the mark for you. Enjoy the music! Thank you for choosing Sony! Regards, - Dominick Sony_US