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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12516 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 12,516 reviews
  • Rated 5 out of 5 stars

    Buy it If you want quality sound and bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with great sound quality l. Quality bass, clear sound. Awesome noise cancellation. Only issue is it does not stay on head if using in gym and laying over bench.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashh,
      That's awesome! We are truly delighted to hear your satisfaction with the audio quality of our WH1000XM4 and also with the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Truly amazing sound & active noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously purchased the wh-1000xm3's in July because I needed a pair of excellent sounding ANC headphones. I knew the xm4's would come out eventually but I needed something then. Shortly after I purchased the xm3's the announcement of the xm4's happened & I received them in time to return the xm3's but not without comparing them. Like most reviews state, the look & style is nearly identical between both. The ear cups are a little bit bigger on the xm4's. Even though the xm4's don't have as many Bluetooth codecs as the xm3's they still sound amazing & I am very picky about sound quality. I could not notice any differences between the two models playing the same music in the same environment. The xm3's may have slightly better soundstage separation but it is a very small difference. The ANC is a little better in the xm4's & they also have multipoint Bluetooth. That means I can have them connected to my computer & phone without having to manually connect it to one source at a time. That is a really nice convenience & it works flawlessly for me. The xm3's are great headphones but the xm4's just take it farther & are more user friendly. I whole heartedly recommend these headphones if you want amazing sound with class leading ANC. You will not be disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herb53, we're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. My priority when doing just about anything. Love the volume, bass, noise cancellation and no shocking when sweating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinktacular, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live by a freeway and these block out 95% of the traffic noise it's amazing! Super comfortable too. Friend has also said that they can hear me clearly when I call them over Skype. Definitely get the app and customize your own sound dynamics for best results!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luna,

      Awesome! We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    best form factor for sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some of the best headphones money can buy. I like this model better than the later ones as it had a thicker headband which is comfy for bald people. cant wear the new ones without head pain. Sony please think of this for the XM7s this form factor was much better. the drivers in the xm3 sound the best for bass but somehow these still sound better than xm5 or xm6 they are trying to make them smaller but ruining the bass in the process.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quinn,

      Thank you for your incredible 5-star review! We're so glad to hear you consider the WH-1000XM4 some of the best headphones money can buy.

      We truly appreciate your detailed feedback, especially your insights on the headband design and the sound profile. We understand how important comfort is for long-term wear, and your comments about the thicker headband on the XM4 are extremely valuable. We'll be sure to pass your suggestions on to our product development team. User feedback like yours is essential as we continue to innovate and refine our products.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and battery life is very good as well it doesn’t die fast and the audio is very customizable with the app overall it’s a great headphone for everyday use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndyE,
      That's nice to hear that you are amazed with the sound quality of our Sony WH1000XM4 as well as the long battery life. With our XM4, you can enjoy listening to your favorite music without distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best noise-canceling headphones...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a lot of reviews out there on these headphones, so I won't go through everything. Bottom line - if you want the best noise canceling at a reasonable price, get these. They go on-sale a lot, so wait if you can. Other than that, it does a lot of things average to above-average, but not necessarily great. Audio is fine, but there are better sounding headphones out there. The app works pretty well and gives you a great deal of customization. Speak-to-chat is a nice feature, but one I think I will rarely use (triggers to easily). The ambient sound control is a good mode, but not as good as a true transparency mode. Adaptive sound control is a nice feature, but I just tend to disable it. The build quality is all plastic, but does not feel cheap. You can get better build quality in other headphones for a premium. The call quality is just ok. It is a step above the XM3's, but still well below a number of other headphones. So, as I said at the beginning, if you want industry-leading noise canceling and a lot of other features done well (but not the best), you should get these. For most people, these headphones will do all they need, and more, so I do recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lemme14,

      We appreciate your in-depth review of the headphones. We're glad that you like the noise canceling function of the headphones. We always want our consumers to fully enjoy the capabilities of our products. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Incredible features, incredible sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones don’t come cheap, that’s for sure, but they are most certainly worth it. The amount of different functions don’t has added to these this year is incredible! The first thing is the “headset off, music pause” feature. When you take the headphones off they instantly pause and when you put them on they resume. Super convenient! Next thing is the ambient noise feature. If you place your whole hand on the right headphone it automatically lowers the sound and plays the ambient sound around you, making quick comments to people easy to do without taking off the headphones. The final thing I want to mention is the conversation feature. When you speak the headphones recognize it and pause your music letting in amplified ambient noise, allowing you to have a conversation. It then turns off after not detecting your voice for a set amount of time or when you double tap to resume music. These are just a few features that are already making my life more fun and musical and less difficult. I would definetely recommend these! Reminder that I only mentioned 3 of many many features! I didn’t even talk about automatic noise cancelling based on location, an equalizer in the app, 360 surround sound, personalized sound based on ear shape, and way more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, Awesome! Thank you for sharing this detailed review of your WH1000XM4. We're glad that your investment is worth it. And good to know you appreciate the wearing detection, ambient noise, and speak to chat feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazong so is the battery life, but sound horrible when paired with my ps5 or as soon as i start a game on my pc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LindsayV! We're glad you like the sound quality and battery life of the headphones. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great, comfortable mid-range headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding 3D audio, comfort, and dynamic range. The sound-cancelling and transparency modes are just a bonus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan,
      That's great! We really appreciate your satisfaction with the amazing sound, comfortable fit, noise cancellation, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Works Wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Noise cancelling works well and sounds amazing. Only connects to two devices at a time which is understandable, but limiting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsmaelV, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, comfortable headphones much better than the competitors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, We're thrilled to hear that you are enjoying the comfortable fit and exceptional performance of your WH-1000XM4! Thank you for choosing Sony. - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the noise cancelling of these headphones. I would recommend these for anyone wanting higher quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GBurns!
      We are immensely pleased to know you're happy with the WH-1000XM4 headphones.

      The noise-cancelling technology is designed to let you truly immerse yourself in your audio, whether you're listening to music or an audiobook. We truly appreciate you recommending them!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've used! So comfy to wear, touch controls are intuitive for once and super easy to use. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for your fantastic review, Rachel!

      We are so pleased to hear that you consider the WH-1000XM4 the best headphones you've ever used! That's what we love to hear.

      We designed them to be incredibly comfortable for long listening sessions, so it's rewarding to know we got it right for you. It's also great that you're enjoying the easy-to-use touch controls. We believe you should spend more time enjoying your music and less time figuring out how to use your headphones!

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Espectaculares mis auriculares, suenan increíble de verdad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola Good,

      ¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra muchísimo saber que estás disfrutando de tus WH-1000XM4 y que el sonido te parece tan increíble.

      Disfruta de la mejor experiencia de audio de Sony!

      Saludos,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 Over the Ear NC Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding, comfortable headphones. Useful for travel, music, and conference calls. Great call quality. Effortless connection to multiple devices. Noise canceling works great - highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2FakeHipsDontLie,

      Fantastic! We are extremely pleased to know your satisfaction with amazing performance of the WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are replacing the M2s. I loved those and after using these they are definitely a step up. I love that I no longer need an audio cable most of all. They are very comfortable and do a superior job of noise canceling. These are the best on the market. There are plenty of expert reviews out there and all of them are spot on. This is a superior product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattinPA,

      Awesome! We're glad that you're happy with the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones with great noise cancellation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the best headphones I've ever purchased. It took me awhile to finally decide to lay down the money for them since they are a little pricy, but totally worth it! I really struggle when it comes to finding the right headphones. Earbuds will NOT stay in my ear, no matter what make, model or kind they are...so that leaves me with over-the-ear headphones. I have gen 1 AirPods but I'm constantly adjusting them to make sure they don't fall out...which they still do on occasion and it's really frustrating. I also fly a lot, and trying to listen to music or watch movies while on the plane is always a struggle because I end up holding the Pods into my ear so I can actually hear over the noise. These bad boys take all of that away. The noise cancellation feature is exactly what I was looking for and I love being able to just put my palm to the side to hear what someone is saying to me. I debated between these and the AirPods Max but these won out because of price, they aren't as heavy on my head and they come with a carrying case. Definitely worth the money! Only con, they do make my ears sweat after awhile, but not bad enough to knock them for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenjammin, We're very pleased to hear you feel the WH1000XM4 is the best headphones you've purchased! Good to know you like the industry-leading noise cancelation, comfortable fit, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Incredibe sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a lot of headphones qnd nothing compares to this one. I highly recommend it not only for the sound but how it looks on your head as well,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ROSET828, thank you so much for the amazing 5-star review! We're thrilled to hear that the Sony - WH1000XM4 stood out from the reset and delivered on both sound quality and style. It's great to know you're enjoying not just the industry-leading noise cancellation and immersive audio, but also the sleek, comfortable design. We truly appreciate your recommendation, and thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Wh-1000 xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable. Anc is one of the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HT614,

      We're glad that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US