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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12516 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 12,516 reviews
  • Rated 5 out of 5 stars

    Would Puy 10000 Times Over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING sound quality, the noise canceling feature truly doesn't even compare to anything I've seen, they don't hurt after having them on for too long, and they look absolutely stunning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the noise cancelling, on airplanes you can barely hear the noise of the engines! Would recommend to use to study. Also lasts a loonngg time with only one charge of about half an hour

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hazel,

      Fabulous! We are so happy to know that you are enjoying the amazing noise canceling feature and long-lasting battery life of our WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    I lovet

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, I can have a good time listening to my favorite music and call it very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aliss,

      We're so glad to hear that you’re having a perfect time enjoying your favorite music and experiencing such clear calls with your Sony headphones! Thank you for your excellent 5-star rating—the WH-1000XM4 truly shines for both immersive sound and outstanding call quality.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Sony headphones review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES IVE EVER PURCHASED!!! Literally can’t say this enough I’m so happy with these headphones noise canceling and amazing ambient sound features! Super long lasting battery!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ConnorM, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony on the come up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, the best noise canceling headphones on the market. The durability of the materials and the build of it really does, make you feel like these are top of the line headphones, and not like those other ones where they use cheap materials. The comfort on this thing is immaculate, and I have a big head, so that says a lot. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shabadinglabadong,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    BEST headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I've used! Others have made my ears hurt, but these are perfect! The noise-cancelling works super well! HIGHLY RECOMMEND!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferE,

      That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Super lightweight!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noice cancellation. Light weight. Soft. Comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neni,

      Great! We're glad that you like the weight, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by these headphones. I'm really bad at taking care of things, i've thrown these around so much especially since I work in a warehouse and move around so much they've definitely hit the ground a lot. I needed these because everything is so loud I rather listen to music. Plus they get really dirty so i wipe them cleaned every night and they still work through everything I put them through! The best part is the battery life I always get surprised when they tell me theyre going to die because it seems like I hardly charge them lol. If they ever stop working im pretty sure i'd just but another pair of these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dani,
      Wow! Thank you for sharing your review on our Sony WH1000XM4. We are very happy to hear that after everything, your XM4 still works perfectly fine and still sprovide awesome sound quality and noise canceling capability and not to mentions the long battery life that helps you enjoy listening to your favorite music for a long period of time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and wireless. This is our second pair. My wife loves the color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dino,

      Thank you for choosing Sony!

      We're honored to hear that you’re enjoying the great sound and wireless features of the WH1000XM4 headphones. It’s wonderful to know this is your second pair and that your wife loves the color. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth the upgrade for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student that travels a lot for school. I got the XM3’s last year and they were easily the best headphones I’ve ever had until I got my XM4’s the other day. For me it was worth the upgrade just to be able to connect to multiple devices at once. The noise cancelling seems slightly better, but it was already very impressive. I notice slightly more clarity in sound with the new ones as well. The sensor that pauses the music when you remove the headphones isn’t the best because I like to hang them around my neck instead of removing them completely so the music will resume on its own. I’ve gotten so used to pausing as I’m taking them off that it’s not really an issue to me. Placing your hand over the ear cup to activate ambient mode seems to work much faster compared to the XM3’s which was a big improvement for me. I haven’t noticed much of a difference in comfort. I got the silver XM3’s and XM4’s, and the new ones are closer to actual silver/gray with each section matching while the XM3’s have a bit of gold in the color and the color isn’t consistent. I see a lot of people recommending the XM3’s since they’re cheaper now but in my experience that will just leave you wanting more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than surface 2 and Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I have tried the big 3 consumer NC headphones and these beat the other two. I love Sony sound, but the new EQ has something for everyone. You can dial in a Bose-esque sound profile. I wear for 4-6 hours per day constantly streaming and I get 4 days use from these (NC on). Get them on sale, these are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrDres, That's great! Thank you for the awesome review! We're thrilled to hear you love the sound quality, adjustable EQ, long-lasting battery life, and overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Most Comfortable Headset with great sound quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headset! What a comfort while wearing it , and excellent sound quality. Noise cancellation feature is excellent.Another great product from Sony and addition to my collection!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nasub, perfect! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Quality Product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have many merits: They sound great using Blue Tooth. They are comfortable and easy to used. Their noise cancelling works well. I need to live with them to make further evaluation. Best Buy matched the Amazon Prime Day price with a faster delivery date. I also got a small rewards discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MMNak,

      Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and long lasting battery. The product is sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love them! (Perfect for glasses wearers)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    old lady approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wanted one and then I bought one about a week later. Yes they are expensive hence why the best buy credit card came in handy. I have always been a Bose kinda girl and never even tried Sony. EVER! I am not even a fan of the look but I am taking continuing education at the college and I like to study in the campus center and that place is so loud. The students are always yelling and while the amount of people help me stay focused the noise does not. These headphones are amazing they knock out all the noise. The really fun part is when you go to talk the music stops and you can hear the other people without having to remove them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, ErinnE! We're happy to hear that you and your daughter are enjoying your new Sony XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, comfortable & live the case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frog,

      Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These are the best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my daughter for her birthday. She absolutely loves them. Great quality, amazing sound quality and they feel good on her ears. She claims they are the best noise-cancelling headphones she has ever used! She is very happy.....so I am happy!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TanyaTooToo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Enjoying the experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for travel and school. Although I'm still adjusting, I've enjoyed the experience so far. They are comfortable, the sound is great and the noise cancelation works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JocelynT,

      You made the right choice! We're glad that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US