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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12517 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 12,517 reviews
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. He has had beats also, and he says these are more comfortable, better noise cancelation, and better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FarmLove,
      Wow! That's perfect! We are thrilled to hear that your son loves the sound quality, noise canceling feature and comfortability of his WH1000XM4 than his other headphone. Thank you for the awesome feedback and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and price. Noise cancelling is the best point of this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM4 headphones for their great sound and excellent price. It's wonderful to know that the noise cancelling feature stands out to you. Thank you for your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy it again Great sound, privacy sound and so comfortable to wear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great good sound, the noice canceling is awesome. They wrap around the ears very softly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Hands down the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, best noise cancelling I’ve ever experienced. Fit is comfortable. Only knock is the ambient sound for me sometimes doesn’t register quickly enough and I find myself having to pause music to hear someone speaking with me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristianM,
      Thank you for leaving your feedback and we are happy that you are satisfied with the excellent sound quality and noise canceling of our WH1000XM4. You may find this link helpful regarding Speak to Chat feature of our XM4.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever used!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are insane. The sound quality and noise-cancelling adaptive sound is some of the craziest technology I’ve experienced. 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nisky!
      Thank you so much for your feedback! We are thrilled to hear that you are enjoying the WH-1000XM4 headphones.
      The incredible sound quality and adaptive noise-cancelling features truly set these headphones apart, allowing you to immerse yourself in your favorite music without distractions.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase this year. Noise canceling is prefect, sound is customizable, and battery lasts over a day and charges super quick. Seamlessly goes between my phone and laptop within 5 seconds of playing sounds when swapping between devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meli805,

      You made the right choice! We're glad that you are enjoying the noise canceling, sound quality, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Top Notch Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones as an upgrade. I thoroughly enjoy listening to my music on them. They are super comfortable and perfect for blocking out background noise, including airplanes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jzgm, You've made an amazing choice! Thank you for upgrading to your new Sony XM4. We're glad you're enjoying the comfortable fit and excellent noise cancellation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased these headphones. First thing I noticed about them is that they are lighter than I expected but still good quality material and the sound quality is great especially with the different EQ settings. The noise cancellation and the acuracy with the touchpad features ambient sound control is impressive. The pressure on the earpads is not too bad and the earcups have a soft memorylike foam which is comfortable and doesn't seem to make my ears too hot after a while of wearing them. The optimizer does seem to help make the earcups feel a little more natural when wearing them. I got this as a gift for my other half and wanted to test it before giving it to him for Christmas. I'm honestly thinking of investing in a pair for myself. It also really helps with studying and writing reports when there is a lot of noise in the house. The 2 way pairing also seems to be useful when I'm on the phone and using my laptop at the same time and decreases the hassle of having to switch back and fourth as I have experienced with earbuds. The charging cable that came with it is a bit too short but can always use a longer cable so it's not a problem. It takes a bit to get used to the touchpad swiping motions but It didn't take me too long to find certain ways to swipe without much hassle. It also seems to have a good grip on my head as my head is pretty small but I'm glad i can move around and not feel like it's going to fall off. The mic quality seems to be good. However, if the headphones are in a certain angle such as if you were to lay down while on a call, it seems muffled but headphones aren't really meant to be used when laying down so it's not too much of an issue. Otherwise, I think these headphones were worth purchasing so far. I also love how it comes with a hardshell case to carry the foldable headphones and the different cables that come with it which is an extra plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for its price!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re awesome! Noise canceling and doesn’t hurt my head after wearing it for awhile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChelseaL, Fantastic! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WH1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a good headphone and I tried many others…. But Sony XM4 ticked all the boxes of modern headphone . Bass, treble and battery life… nothing to complain about..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless - Top Notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love them more than AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!! I work from home and my AirPods would die every 4 hours or so and these I can wear for days without charging and the sounds is amazing! Worth the money for sure!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreaS, Thank you for the great review! We're glad to hear that you love the excellent battery life and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    7/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancellation. And when you take the headset off it pauses the music. If only the sound was louder . Me personally I want to sound like I have in AirPods . But these are great for people that don’t care about the loudness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krussh, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent sound all around

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely stunning in just about every aspect. The case is of very high quality and has a convenient mesh pocket on the outside. The headphones fold very nicely into the case. One small gripe is the two small cords (3.5mm and charger that's very very short) that come in the case tend to want to go out of their little section once you take them out. But they do fit in well. The build quality of the headphones is fantastic and they look beautiful. I'm very impressed with all it's features. The app that comes with it is easy to use and allows further customization. The noise cancelling is the best I've ever experienced and can be turned all the way up or down with the app. The sound quality is the best part of these and is truly very good. They perform well with any type of sound and I use these as opposed to my pixelbuds when I want a much more immersive sound experience. I highly recommend these noise cancelling Bluetooth headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawn,

      Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Premium Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are unbelievable and provide a level of audio fidelity you would be hard pressed to find in other comparable brands. The battery life hovers around 25 to 30 hours on a full charge. The ANC is industry leading. Highly recommend these headphones for anyone looking to have premium audio at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. Better than expected, I would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeN,
      Thanks for the recommendation! We truly appreciate you sharing your thoughts on your new headphones.
      It is truly wonderful to know that the sound quality is even better than you imagined.

      The WH-1000XM4 features our Industry-leading Noise Cancellation, which uses two microphones on each ear cup to block out ambient sound. They also include Speak-to-Chat technology that automatically pauses your music when you start talking.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones for TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for TV viewing only. I cannot speak as too music sound quality. I will say that comfort is excellent. Build quality is excellent. Noise canceling is the best I have experienced in headphones over the past 10 years. TV pairing with LG OLED is instant about 90% of the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quietcomfort35II, That's fantastic! We're glad you are enjoying the superb noise cancelling feature of your new WH-1000XM4. Good to know you appreciate the fit, design, and build quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its super confy to wear and use it for hours. Noise cancellation is great. Manage two connected devices really well. Good quiality of materials and finishes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brisbie007,
      Great! We're glad that you are enjoying your new Sony WH1000MX4. We're happy that you appreciate the noise canceling capability, comfortability, quality of the materials and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best head phones I have ever purchased. I have had a lot of them. Great sound and bass. Very clear and are truly noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigA, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features, especially its incredible audio and excellent noise cancellation. Thank you so much for the wonderful review and for trusting Sony! -Jess Sony_US