Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite comfortable. Have not yet tried them on an airplane, but should be nice and quiet. Sound is very good. Can do a number of things; I have yet to learn them all, but they appear to be quite logical. Worthwhile purchase for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, Great! We're glad that you like the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
The World Will Cease to Exist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great depending on what you are listening to. I plugged it into my radio and at first the sound kept cutting off and on but once I was settled in my chair, it was great. When I plug it into my MP3 player and start exercising, there is occasional static. But there is nothing happening to make me want to return them. Once I get into the music, I don't notice any imperfections. They will make you forget the world exist around you. The noise cancellation is awesome! I purchased these so I could listen to music as my family watched TV. I was in my chair waiting for my sister to cook breakfast. I kept looking at my watch because it was taking so long. Finally I went into the kitchen and my food was on the table. I asked my sister why she didn't call me and she angerly stated she called me four times and I ignored her. I had to explain I had my "Noise Canceling" headphones on so I literally couldn't hear her. :o) It was AWESOME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddie63,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Very portable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Top notch sound when EQ'd. Long battery. Folding is very handy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisL, Thank you for the positive review! Good to hear you like the excellent noise canceling, top notch sound quality, long battery life, and foldable design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adrianh,
Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco
Excellent purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Sound quality is exceptional and so is the flexibility and way it's made. Best headphones I've gotten in so long and totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cmon,
Thank you for choosing Sony!
We're immensely pleased to hear that you're enjoying your WH-1000XM4 headphones! It's truly wonderful to know that the sound quality, versatility, and craftsmanship have left such a lasting impression on you. We’re thrilled that the product has fully exceeded your expectations by delivering outstanding audio performance and exceptional comfort. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Love These Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Excellent sound! Great canceling noise too. Was great on the plane. Long battery life! All around great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryH,
That's perfect! We are thrilled to hear that you are pleased with the audio quality and noise canceling capability of our WH1000XM4 as well as the long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
Sony heaps phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is very good and I love that you can flip the cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrs01230713,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you appreciate the sound quality on your Sony headphones. It’s wonderful that you also enjoy the clever flip cushions—designed for lasting comfort and flexibility whether you’re listening at home or on the go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Best Headphones Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! The noise cancellation feature works great. Even if you don't want to listen to music, just having the noise-cancellation feature on is amazing for blocking out outside noise. The only thing is that the sound does leak if you are in a very quiet area if the volume is around 75% full volume. These work great for working out, however, if I'm doing pilates or yoga, they tend to slip. Totally recommend buying them. I bought them during the time that amazon had their prime sale, so I was able to get them cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyG,
Awesome! Thank you for sharing your feedback on our Sony WH1000XM4. We are very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent with just a few minor issues that annoy me. Noise cancelling feature is great, helps to keep the noise down much more in this family setting I am in (kids, dogs, ect). My biggest positive is the charging and battery life. You charge this thing for 5 minutes and I swear it can still last you for two full days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and battery life of the headphones. It's unfortunate that you are not having a complete experience because of minor issues. We would like to know more about those issues and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Great headphones, garbage controls
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look and sound great. I prefer them to my bose headphones. That being said, the touch controls on the headphones are a huge steaming pile of garbage. Whoever had the bright idea to implement it was either in to deep to back out or purely clueless to what people want in their products. I have 20 year old vending machine headphones with better controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gubble, Thank you for the amazing review! We're thrilled you like the overall design and great sound quality of your new Sony headphones. We appreciate your feedback about the touch panel sensor controls. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Super comfortable and the sound is just chefs kiss
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and love them. Sound quality is amazing . I’m able to talk on the phone with no issues. I believe it’s worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SavannahH,
Great! Surely no regret! We're glad that you love your new Sony WH1000XM4 for its comfort and audio quality. We're happy as well that you were able to use the headphone for taking calls with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good sound quality and noise cancellation
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them , great noise cancellation and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MATTHEWS,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!
Best regards,
-Fred
Great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, my kid love it, good battery life and sound!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickC,
Great! We're glad that your kid is enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Best Headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sounds great !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound fantastic. They are quite comfortable, although I do notice a little tension in my neck and behind my ears sometimes if I have them on for more than a couple hours. They feel nice, great quality and sleek, matte black. I would definitely recommend these !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Northbound,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.
-Ralph
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these during the Black Friday deals and I do not regret my decision. The active noise cancellation is excellent, the sound quality is great, and the comfort when using these headphones has been great so far but they do get a bit uncomfortable if listening for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphone12user,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
~Ralph
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AqdasB,
Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco
Sony headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great the sound the noise canceling and the ambient noise make these one of the top headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YB2000,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying the WH1000XM4 headphones! We're delighted that you appreciate the exceptional sound quality, noise canceling features, and the ambient noise options. Thank you for sharing your experience—we hope your headphones continue to deliver outstanding audio every time you listen.
Best regards,
-Fred
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
Great Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If ever you see these headphones at 100 or less, you should most definitely buy them. They are worth it a hundred percent if you can’t get the XM6.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic recommendation, RBar!
We truly appreciate the shout-out for the WH-1000XM4! It is great to hear that you find them to be such a high-value choice. We take a lot of pride in the fact that our industry-leading noise canceling and sound quality continue to stand the test of time, making them a "must-buy" for any music lover.
Thank you for being a part of the Sony family!
Best regards,
Gus, Sony Social Media Team