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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12520 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 12,520 reviews
  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the gym and they have not disappointed. Super comfy and they battery feels like it lasts forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorH, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You already know. These are some of the best in the buisiness. SOny did not dissapoinrt. Great sound quality. Exceptional noise canceling. An all arount great performer. Very comfortable, but I still give Bose the slight egde in the arean of long-term comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tivo882,
      Thank you for such a great review! We're glad that we meet your expectation with the WH-1000XM4. Good to know that you're enjoying the amazing sound quality, comfort and exceptional noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your feedback as it helps to improve the performance and quality of our products and services. Thanks for choosing Sony! Kris Sony_US

  • Rated 4 out of 5 stars

    Solid choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're solid. I really wish they had buttons though, I need to press a button not swipe, i still haven't figured em out. But they definitely shut out the noise, maybe a bit too well honestly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cMoney,
      Thanks for sharing your honest thoughts with us about the WH-1000XM4 headphones!
      It is fantastic to know that the noise canceling is working so well for you.

      We totally hear you on the touch controls; switching from physical buttons to gestures can certainly take a little bit of practice.

      Thank you for choosing Sony and sharing your feedback.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi billd10, That's great! We're thrilled to hear you like the excellent sound quality and comfortable fit of your Sony WH1000XM4. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones and does a good job noise cancelling i use for school and it blocks out the environment noise in the library pretty well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camie,

      We are thrilled to hear that your WH-1000XM4 headphones are helping you stay focused in the library! We take great pride in our noise-cancelling technology, and we are glad it is providing the quiet environment you need for your studies.

      Thanks for choosing Sony. 

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Hands down my favorite pair of headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been pleased in every single way by the performance of this headphones, I’ve had both the M1 and M2 versions in the past and I got to say this one is just at good or even better in every quality as those. I also some beats solo and studio headphones and these are far superior compared to beats. This thing has one of the best Active noise canceling in any headphones out there. Even though they are expensive they go on sale quite often and there are plenty of good opportunities to buy them in a good deal. One thing I did find that has gone down compared to the previous models is the unboxing experience, and how it feels. The older model felt premium, the cups had some texture and look unique. The complete smooth plastic feel is something I don’t like too much. That aside this is still a great buy and would recommend anyone looking amazing noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chaw,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the design is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great sound, not so great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old, wired QuietComforts had finally come to a time they needed replacing, and I knew I wanted to get a high quality pair of wireless headphones. Sound quality is big for me, and equally important is the noise cancellation since I work in an open office and spend a fair amount of time on flights. While these Sony headphones definitely deliver on sound quality (the app is cool, if not kind of quirky, too), the noise cancellation is not as good as my old QCs. Also, switching Bluetooth between devices is unnecessarily difficult, requiring you to restart the headphones. I don't regret the purchase, but if i could do it again, i think I'd splurge for the XM5s or the QC 700s.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MCinKC, Thanks for sharing your experience with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. While we are glad that you like the sound quality, we're sorry to hear that you are not impressed with the noise cancelling feature. Kindly check the link below. It contains steps you can perform to improve the noise cancelling feature of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    If you want the best, just buy these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort, quality sound and class leading noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Axeios, we're glad you like the sound quality, comfort and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    really good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is impressive. sound playback quality is also very good. And pretty comfortable to boot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello corker,
      Wow! Thanks for sharing your review and for giving our WH1000XM4 a 5 star rating. We are delighted to hear that you are impressed with the noise canceling capability and sound quality of your new XM4 as well as the comfort of wearing it. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the headphone. They fit perfectly and wear them for long time. You can easily forget you have them on. They control ambient sound very well and do good job even while doing the lawn. They mange lawn mower sound to some level.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coolstuff, That's great! We're glad to hear that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Gift for Son

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son really seems to enjoy them. The feature vs. other brands is what sold me on these. The adaptive noise canceling and volume functions are great. Also, the pause by placing hand over the right ear is a great feature, so you dont have to pull the headset off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones! I've had them for a bit over a year and they work like they are brand new. At first, they can be a bit tricky to use if you don't find the right settings for you, but once you adjust the settings to your liking and fit, they're the best. I would recommend using and buying when going on walks and to study. The battery lasts so long which is such a plus! 100% charged can last a whole day and sometimes even up to more days depending on the use you give them. I recommend to give them a try!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea,

      That's very nice to hear! We're glad that you love the sound quality and fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Sounds great, some quirky features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have excellent quality sound with great battery life. They do shut off when you lay down if the automatic shut off is activated. Simple fix but kind of a weird feature. The blue LED light blink randomly. Unsure how to stop that from happening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFootLongWeggie,

      We're glad that you like the sound quality and battery life of the headphones. Your feedback about the wearing detection is greatly appreciated. The wearing detection may not work properly when wearing the headset while lying down or with your face up. Wear the headset correctly while facing forward, or press the (power) button briefly. Please refer to this link for more information:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My Favorite Head-Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These feel more sturdier than my beats love how they feel around my ears and how quickly They Connect to my devices and tune out the surrounding the noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBstrauther, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing all around

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They get everything right when it comes to sound and the noise cancelling is great. Very comfortable I didn’t have a problem wearing for long periods of time. Not much to say other than that they’re exactly what you’d want in a pair of noise cancelling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi smarq, good to know that this is what you are looking for in a product. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality audio and noise cancellation for a reasonable price. Better then the other brands and is light on your head so its very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luke, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sounds great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits comfortably and sounds great. These headphones can compete with higher end headphones with their superb build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandyEggo, We are thrilled to know that you like the sound and superb build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Noise cancelling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really cancels out noise when you just want to lock in. Really helped me during my days to study for the boards. I love going to cafe, but sometimes it could get really loud, but with this device. It helped me focus better because of the noise cancellation it provides.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaS,
      Thank you so much for taking the time to share your experience with the Sony WH-1000XM4 headphones! We're thrilled to hear that they have made such a positive impact on your study sessions, especially during your preparation for the boards.
      It's wonderful to know that the noise cancellation feature has allowed you to create a more focused environment, even in bustling cafes. We designed the WH-1000XM4 with the intention of providing an immersive listening experience and we're delighted to hear that it has helped you concentrate better.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling, very light had to question myself if it was in the case or not a couple times

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JunMing,
      Great! Thank you for leaving your feedback and we are delighted to hear that you love the noise canceling feature and lightweight design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought nothing could beat the WH-1000XM3's, but Sony proved me wrong. The WH-1000XM4's are better in every way, from being more comfortable to the amazing new features. If you are looking to spend money on a good quality set of headphones, look no further.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpraykwoN,

      Awesome! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US