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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12520 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 12,520 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and battery last long for me at least would recommend if you like being able to customize your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelF, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, and by far the best noise canceling headphones ive ever used will never regret the purchase for those features alone. Very comfortable and lightweight for when you need to wear them for long period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi isaacg, Awesome! Glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding noise cancelling. The ambient mode allows operation with normal amounts of ambient sounds. The voice mode indication allows easy determination of power on/off, ambient and noise cancelling. Very comfortable to wear. Overall very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing audio, comfortable on head and ears, quality overall is better than other headphones available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trent, Amazing! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, exceptional comfort, and overall features of your WH-1000XM4. Good to know these headphones were a great gift for someone. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES EVERRRRR!!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woooow These headphones blew me away! I love the app that comes with it too. You can easily put in your preference and customize the sound. They are also very comfortable and light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TysheikaF, Awesome! We are glad to hear that you are enjoying your WH-1000XM4 Headphones! It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. The build quality is good and the noise cancelling is even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lucas,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best purchase of 2021!! <3

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I made all of 2021! I love how long the batter lasts, I use these for the gym and work. So they get like 6-10 hours of use a day, they're amazing. They don't slip off even when I'm doing RDLS lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yesi, We're glad that you are happy with the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsure what I expected when I bought this. My previous Sony headphones was at a low quality, however this exceeded my expectations in terms of sound, quality, and comfort! Large purchase, but worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Review, Wow! That's cool! We're extremely pleased to hear our WH-1000XM4 Wireless Noise Canceling Headphones meets your needs, and it exceeded your expectations! Good to know that you're enjoying the amazing audio quality, excellent quality, and overall comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    best quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a worth it purchase. sound quality amazing and it was amazing to listen to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vale,
      We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.

      The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, and sound! I bought these to help when travelling and the loud airplane engine noises. They are comfortable and pack easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are true noise cancelling headphones. They have all been great quality. These are no exception. I usually buy the earbuds or smaller but needed something for a long plane trip and got these. The cool part also is the app that goes with th allows you to attenuate the noise cancellation. Letting in a percentage of sound around in. Worth the price. You won’t be sad you got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logitech, We're thrilled to hear that you're enjoying the noise canceling and overall features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Xm4 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are very good headphones especially with the noise cancelling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality of sound and comfortable very low weight worth of money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SmitT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony WH 1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are fantastic so far. I got them because of the active noise cancelling, which rivals all of the current Bo$e noise cancelling and surpasses all the rest. What has really increased my experience is all the "hidden" features that are explained inside the box. Laying your palm on the side of the headphones pauses the ANC, intuitive swiping up/down on the outside earpiece for volume and forward and back for skipping, the double tap to pause, all very easy/user friendly interface that makes them a pleasure to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg, That's awesome! We are glad that you like the noise canceling and other features of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only other set of noise cancelling headphones were the airpods pros and these are significantly better. It is somewhat eery how silent it is when they are turned on and on sound is playing. Good battery life and easy to switch between two devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ario,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my son for xmas. So far he likes them. He had the over the ear beats and he said these are better especially the noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cnote,

      Thank you for choosing Sony!

      It brings us great joy to hear that your son is enjoying the WH-1000XM4 headphones and appreciates the enhanced noise canceling compared to his previous headphones. We're proud to offer products that provide a superior listening experience and bring happiness to our customers.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Frequent flyer must-haves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones while on a trip having suffered great discomfort flying to my destination. The noise cancellation is amazing. Completely cut off aircraft noise making my trip home much more pleasant. I wear them while cutting grass. Riding mower sounds like a sewing machine. Only drawback for me is the “tap” system which interferes with the tap system on my hearing aids. I have to tap my ears twice to change hearing aid programs. Unfortunately the double tap on headphones is needed to turn off and on the NC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GordonL, You've made an excellent choice! We're very happy to hear you're enjoying the noise cancellation of these headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. And we're sorry to hear that the tap feature interferes with the tap system of your hearing aids. At Sony, we are always looking to improve our product quality and features. We have noted your input about this concern and will be sure to forward this feedback to the appropriate department.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is by far the best. Much more comfortable than my Beats 3 Studio!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndyT, That's cool! Thanks for sharing your experience with your new WH-1000XM4 Headphones. We really love to hear you are satisfied with the high-quality sound and exceptional comfort of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphones bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a good pair of headphones that were noise cancelling but didn’t give me a headache. These were perfect! The app allows you to adjust ambient sound or switch to noise cancelling and the sound is so crisp! If you’re wearing them and walking around, it will automatically switch you to ambient so you can hear your surroundings. I am in loveeeee with the matte color too and for a fraction of the price of AirPod Max’s!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ellem, We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are perfect for you and that you love them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Needs more bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and look great. Controls work great. The over all sound doesn't have enough impact. Needs more bass to provide a fuller sound. I adjusted the EQ as much as possible to achieve the sound I was looking for, but just couldn't get there. My XB900N headphones have spoiled me. Sony, please bring back the XB900N rather than the current XB910N.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gaiden,
      Thank you for your purchase and for leaving your feedback. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US