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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12520 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 12,520 reviews
  • Rated 5 out of 5 stars

    Awesome! If it’s not broken don’t fix it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 pairs for my wife and I. I had the previous generation 1000xm3 and I loved them, when I heard that the 1000xm4 was coming out I sold the xm3. I they look more are less the same except a few additions like the on ear sensor that’s inside the left ear cup. The cushion on the top of the headphone is smaller. They also took away the ambient noise control button. Out of the box they sound just as good if not slightly better than the xm3. I love the new features they added like, connecting to two devices at the same time, when you talk the headphones let’s ambient noise, and when you take them off it pauses what ever you’re listening too all in all a great product! I’m more than satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the xb910, and the sound wasn’t quite to my liking, even after going through all the sound settings. I returned them and purchased the xm4, and was instantly pleased with the sound. And even more so after going through and setting up my sound preference. Super happy with the sound quality. It doesn’t get super loud as some have mentioned, but that’s probably not a bad thing, as it may save our hearing. And it looks a lot better than the xb910’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello xtlk,
      Perfect! Looks like you found the perfect headphone for you. We're so glad that you are pleased with the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Rules!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product over all others! Great design. Awesome noise cancelling feature. Crisp and clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IdreesM,
      Great! Thanks for purchasing our WH1000XM4 and we are truly delighted to hear your satisfaction on the sound quality, design and noise canceling capability of our XM4. We're glad you chose us over other brands. Enjoy and stay safe! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Before I decided on these, I picked up Bose NC700, and I prefer these over the Bose. I find them more comfortable than the Bose, and they sure sound better to my ears. Highly recommended, especially if you find them at a discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and does not hurts your ears if used on longer hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric0530,
      Perfect! It's nice to hear your enjoyable experience with the clear sound and comfortable fit of your WH1000XM4 headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome Sauce!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and Awesome sound! Got it at a great price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgeG,

      That's fantastic to hear! We're so glad you're enjoying the awesome sound and noise-canceling performance of your WH-1000XM4 headphones. Thank you for the five-star review!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granted, I've never shelled out for a really good pair, but now that I am listening with these headphones, I get it. The balance is incredible. The noise canceling is amazing. The toggle between ambient and noice cancelling is super easy and quick. The features are great. Bluetooth works great. No problem with phone calls. Tested and the other person heard me great. Kept noise cancelling on while I was talking and found I could still hear my voice, which was nice, but could listen to music with noise cancelling on and couldn't hear someone talking to me. I had this on a wish list and then the price dropped, so I went ahead and ordered them. Really glad it did. Extremely pleased and excited to really enjoy and deeply listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnson, Awesome! Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am no longer able to use in ear headphones so I needed over ear. Although the price had me hesitant, these headphones are definitely worth the money. The sound quality is amazing, they fit great and it took over an hour before sweat became noticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rjob74, We're glad to hear that your investment is worth it! Good to know you're enjoying the sound quality, great and comfortable fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones in the biz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great the quality is fantastic cool features too many to list. Type C connection is a plus super comfortable you can listen for hours. Dual Bluetooth connection is awesome I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhernandez626,

      Great! We're glad that you like the USB Type-C connection, comfort, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphone King

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are the best headphones I've purchased so far. I'm a huge fan and loyal customer of Bose but these headphones are up there or even might be better than some of their top tier products. Very comfortable and the music is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AP817,

      You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Don’t look for the XM5’s, get these!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are honestly one of the best noise cancelling headphones in the market. Perfect for people who are looking to disconnect from the world and take a deep dive in the world of EDM, hip hop or any genre that can appreciate the punchy sound profile these have. The Sony app works really well in terms of EQ and connectivity, these are a gift when they’re on a deal. The XM5’s are great but, in terms of almost every area including ANC, the 4’s are a better option while saving at least a few $$.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ricardo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Happy sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones I've had yet good sound EZ to operate. Downloaded the app you can boost the bass and treble. I fall asleep with them on cause I don't want to take em off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost too good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Battery Life!! I use these a t the gym and each workout is about 1 and a half hoarse long. Its been about a week and a half and i have yet to charger these. Outstanding ANC too!! The set up process is a pain. Only complaint really.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JD2011, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the long-lasting battery life and industry-leading noise cancelation of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my daughter for Christmas, she loves them. Noise canceling ia great, not heavy either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Tinj! We're happy to hear that your daughter loves them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Came for the price, stayed for the sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these really are great. Easy to travel with, calls and music sound great. Easy set up, what else do you want? Battery life us great for an 8hes work day, oy complaint is that when it warns you you have low battery....what it really means is you have less than 5 min. Minor complaint for an otherwise great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hodges,

      Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid sound. Easy on the ears. After spending hours on video calls, we needed a product that didn't make our ears hurt. Perfect choice. A little tricky to set up for video calls at first, but we figured it out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi momofone, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the gym. Noise cancellation is excellent, you can’t hear anything around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carmen,

      That's awesome to hear! We're thrilled your Sony WH-1000XM4 headphones are performing so well for you at the gym. It sounds like you're really experiencing the power of their industry-leading noise cancellation, allowing you to focus completely on your workout without any distractions.

      Thanks for the fantastic 5-star review! We're glad you're enjoying them. Thank you for choosing Sony!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Confortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Better than beats?

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and noise canceling are the best. Battery life is also excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobDuncan, perfect! We're truly happy to know that you're satisfied with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony rules :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been loving these headphones since i first tried them working at brookstone in airport :) great sound and light than my old headphones also i knew i had to take advantage of that 100 dollars off last month

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djiprettycool, We are glad that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vinent Sony_US