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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12521 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 12,521 reviews
  • Rated 5 out of 5 stars

    Perfect choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted a paid of over ears and i talked her away from every other option. Ive had the first gen for years with no problems at all. Found these on black friday and she love's them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this wonderful review, NathanD!

      We are absolutely thrilled to hear that you successfully convinced your wife to choose the WH-1000XM4 headphones and that she loves them!

      It is incredibly rewarding to know that the reliability and quality of your Sony headphones instilled the trust needed to choose the XM4s. We are delighted that we could provide her with an excellent audio experience, especially with a great find on Black Friday!

      Thank you again for your continued loyalty to Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so much. Noise cancellation is the absolute best, I dont know if you need the newest generations of these from Sony. Absolutely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Alee!

      We’re so glad to hear that you’re loving your WH-1000XM4 headphones! It’s wonderful to know that the industry-leading noise cancellation is still hitting the mark for you. We designed these to be a "gold standard" for travel and focus, and we're thrilled they are living up to the hype!

      Enjoy the music and thank you for being a part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality, and great sound quality, bass is very heavy and sound overall very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadhusudhanK, Perfect! We really love to hear you like the impressive noise cancelling feature and audio quality, especially the bass sound of WH-1000XM4! It's good to know you're happy and satisfied with your purchase. By downloading the Sony Headphones Connect app, it lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    It's perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this is better than XM5. Noise canceling, band and ear pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yurie, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    I recommend these headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly purchased these headphones for the noise canceling feature. They have good noise canceling and sound quality. The battery last a very long time and chage very fast. A great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esalmon, we're glad you like the noise canceling feature, sound quality, and the battery of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great improvement over previous model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great step up from the previous model. The tweaks to the head band and ear muffin really improve comfort. The sound quality has also improved. Bluetooth compatibility has improved for me too. Great improvements to an already great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dale,

      Great! We're thrilled that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sound quality and built is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi!
      It's a pleasure to hear that you're happy with your new WH-1000XM4 headphones! We really appreciate you sharing that feedback with us.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great over the head headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Coolgamer,
      Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    MUST HAVE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafamessi97,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphone that are with the price for quality and are the best headphones that I have ever used and are even better than my AirPods as well as airpod max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny,

      Thanks for sharing your experience with us! We're delighted to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy your music to the fullest. Thank you for choosing Sony! -Aldair Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarlineM,
      Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Very Crisp Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Bose headphones but the Sony headphones has the treble that I have been looking for in a headphone. I bought this for my teen and I will be purchasing one for myself as well! Impressed by the crispness of the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadzB, You've made an excellent choice! We're thrilled to hear that you are impressed with the crispness of the sound in our Sony WH-1000XM4. It's great to know that they have the treble quality you were looking for. We're delighted that you plan to purchase another pair for yourself. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great price for a great pair of headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a solid peice and i would definitely recommend these. Great sound, battery life, etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brandon,
      Good deal! Thanks for purchasing our WH1000XM4 and for recommending it. We're glad that you like the sound quality and long battery life of it. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound, conectivity and confortability i would highly recomend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelP, we're glad you like the sound quality, connectivity and comfort of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing, making the price I paid (~$270) feel like a steal, after you try noise cancelling on this device you'll be crying like a spoiled baby whenever you have to bear with any other competing products. I have brought by XM3 which is last generation of this product onboard a few flights and it easily guaranteed me no more humming plane engines when I try to get some rest, I have faith this one will do a even better job. One complaint is that the multi point connection support that is exclusive to this new XM4, I find the setup process a little bit clumsy. I also hope the same functionality can be provided to earlier products such as XM3. Thank you Sony for bringing us such a fantastic product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi networking15tardigrade, We're glad that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation feature is very cool. You can adjust how much noise canceling you want in the app. They are also very comfortable and don’t make my ears hurt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fire,

      Amazing! We're glad that you like the noise canceling function, app controls, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound great to me, but the ANC is where they really shine. They outperform my old Beats Studio 3’s in ANC performance. It’s also nice being able to up load EQ settings into the headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FlipFlopJigglyJam,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best over the ear headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and awesome the noise cancellation is god tear ,comfortable and stylish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeG,
      That's perfect! Thank you for the feedback. We are truly happy to hear your satisfaction with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound quality, It cancels out the loudest of noises, and is amazingly comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NataliesA,
      Thank you for your feedback and it's nice to hear that you are amazed by the awesome sound quality, comfortability and superb noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US