Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are so comfortable for long term wear and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlmaok, We're glad that you like the sound quality and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
Best wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. Light weight, comfortable,sleek and nice cushioning on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for your feedback and we are delighted to hear that you are pleased with the lightweight design, comfortability and performance of our XM4. Thank you for choosing Sony! - Marco
They're good but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're really comfortable and the sound is good but you can get something similar for a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for your honest review. We're very happy that you appreciate the sound quality and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Noise Canceling Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got back from a 5 hour plane ride. These things worked great! Noise cancelation is perfect, touching the right ear cup to allow outside noise is very convenient. Taking them off automatically pauses whatever you re watching/listening too. I wish it had a better microphone. I tried using for a work call, but people said the voice quality wasn't good. After a couple hours of use, I had to take them off for about a minute because the ear cups were getting warm (not mechanical warm more body heat). Not a big deal...because I was expecting it to heat up right away...not the case for me. Sound quality is very good. No problems connecting multiple devices...phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Smitty, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are sorry you are having issues with them. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The software updates improve the general perfiormance of the unit and resolves any possible software-related issues. Despite your concerns, we are glad that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Best noise cancellation headphones for the price !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were worth the price, as it has immense noise cancellation and noise adaptability. The audio is adjusted to the environment and its good with the fitting. The only issue is its swivel as it tends to break often.
I would recommend this to a friendBest noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this headphone. Noise cancellation is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doobie,
We're so glad to hear that you're loving your Sony headphones and that the noise cancellation truly stands out for you. Thank you so much for your fantastic 5-star rating—advanced noise cancellation is one of the defining features of the WH1000XM4, making every listening session feel immersive and peaceful.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones for my work and personal use. Good quality. One of the cons would be when i use full volume for the music , person sitting next to me can hear it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Mom's Headphones from Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were purchased for my mom as she lives in a building where folks have music going till late, loud parties in the summer till the wee hours and the Boom of the Base rolls through her apartment. We initially looked at other brands that offer noise cancelling headphones, yet Sony is a name we have purchased in the past and it never disappoints with regard to quality and sound. The color is also a nice alternative to black or red. Mom can still kick it but does so on her own terms with her own music, or just sitting quietly without all the noise. These headphones are priced right and were the right choice for our mom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyNoSounds, great! We are glad to hear that your mom loves the quality and sound of the newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Better than xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong headphones. While they band isn’t as comfortable as the xm2, the ear pads are more comfortable since they are lighter. Sound cancellation is better than xm2 but the xm2 was is still a strong comparison in that regard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Eargasm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been doing a lot of upgrades and this is cool! Thought was defective because it kept shutting off. But that’s a feature to pause when someone talks to you. Great feature, but better that I can turn it off too. Very customizable and comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Must set of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I had imagined that I would use them for flying only, but love using them around the house as well. They are comfortable and do a fantastic job with sound and noise cancelling. What's not to love?!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillingOut, thank you so much for the 5-stars rating and feedback! We are really delighted to hear you are happy and satisfied with the outstanding sound quality, features, and comfortable fit of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
No brainer
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound- great! Comfort - great! Size - great Noise cancellation - great App- meh but ... Dual Bluetooth - dope AF Love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s lightweight and the sound is pretty good to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Best Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the LDAC bluetooth capability. It worked well, and sounded pretty good. However, I returned these since my Apple Airpods Max sounded just as good to my aging ears. So, these became unnecessary. If you won't be connecting to apple products, pick these over the the AirPods Max, they are a way better value. If you do plan to use with Apple products, the AirPods max will give you a better more robust experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ForcedNickname,
Thank you for your feedback and while we are happy that you liked the sound quality of our WH1000XM4, we regret to hear that you have to return them. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
Best in class noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on a set of headphones that I would be using for things like biking, working out, outdoor work but after using these for a few weeks I am incredibly happy with the build quality, convenience features, and anc performance. They have been dropped several times and hit a tree branch, still in perfect shape. ANC on these is amazing, truly the best in class until Bose releases their equivalent. The Sony headphones connect app used with the headphones works great so far as well. The automatic audio passthrough works great 99% of the time, the only thing I have found that activated it when not intended are loud lawn mowers but turning that setting off takes all of 1 button press in the app. Finally the most important part, sound quality is fantastic as expected by Sony's flagship ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoshBlus,
Great! We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product that I use everyday. It bothers the background noises well but I would have to make the volume high if I’m in a loud room
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones especially for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality great EQ customization the comfortable is very good especially for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeV, We are happy that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great. I ended up passing them down to a co worker when I upgraded to the XM5 on ear headphones. She loves them. As a former dog bather, they have excellent noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
We are immensely pleased to hear that your WH-1000XM4 headphones have been great for you, and that they continue to deliver an excellent experience for your coworker! It is especially rewarding to know that the noise reduction capabilities provided superior performance even in demanding environments. Thank you for being a loyal Sony customer and upgrading to the XM5s!
Regards,
Dominick
Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam