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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12498 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 12,498 reviews
  • Rated 5 out of 5 stars

    The Best Quality Ever, You Will Never Regret.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're the best headphones I've ever wore. Since the first moment the compfy was unreal. I've ever never heard a noise cancellation better that the one that this headphones gave. With a sound quality that makes you feel in the cinema even if you're just in your home just listening to your favorite songs. Too the sound quality watching movies is amazing making you feel like you're ON the movie. The adaptative sound makes the sound experience much better changing when you're walking and when you're just sitting at your home or house. Is the noise cancellation so good? Well, lemme tell you a situation that I live diary. As a stufent I have to go on the bus and most of the people used to scream and talk, making me feel that they're talking just ln my ear when I don't have my headphones. With the noise cancellation and just half of the volume makes that the world would disappear. They're not heavy. And the battery can last up to s week with ANC and using it diary everytime. They look so luxury outside and inside. Too they have a cute match of the auxilliar cable and the headphones. And everytime I showed to my firends how the headphones sounds they said "I can't listen nothing from the outside." Obviously I asked them these two things; "It matters the price?", "Would you buy it?." I already have 5 answers from my friends. Yeah, them all think that it matters the price and they're wanting to buy it. The price really matters, you're buying for one of the BEST headphones ever. That makes you know what actually audio quiality is. Is it expensive? No, it ain't when the quiality is so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandraGR,

      Thank you so much for this amazing 5-star review! We're absolutely thrilled to hear how much you're enjoying your WH-1000XM4 headphones.

      Your review truly captures what makes these headphones so special—from the incredible comfort and immersive sound quality that makes you feel like you're in a cinema, to the powerful noise cancellation that allows you to disappear into your own world. It's fantastic to know the adaptive sound control is making your daily listening experience even better, and that the long-lasting battery gives you the freedom to listen all week.

      We appreciate you sharing how the headphones have transformed your commute. And it's great to hear that your friends are just as impressed. We couldn't agree more that the quality of the WH-1000XM4 makes them worth every penny.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones!!! I traded in my AirPods Max because they are lighter, more comfortable, cheaper, and the sound is a lot better. It’s so comfortable that on multiple occasions I fall asleep with them on, and it takes up a lot less space in my bag than the maxs’ since they fold, I also think the touch interface on the right side is so intuitive rather than one tiny button I can barley find most of the time. Also I love how easily they can be cleaned since the max has mesh where in the places it stains easily, which is more hygienic. I’m so glad they were on sale I would have definitely paid the price of the AirPods Max for these, but I’m glad I didn’t :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Pearjuice!

      We are absolutely thrilled to hear that the WH-1000XM4 headphones are your new favorites and that you feel they are the best headphones!

      It is wonderful to know that you are enjoying the benefits of our design, including the lighter weight, superior comfort (even allowing you to fall asleep with them on!), and the convenient folding design for portability. We especially appreciate you highlighting the intuitive and user-friendly touch control interface and the thoughtful design of the earpads for easier cleaning and maintenance.

      We are delighted that you find the sound quality to be better than the competition and that you are so happy with your purchase. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    9/10 To be honesty you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing, They are comfortable and the noise cancellation is top tier. You can customize sound. No sound leaks and the battery lasts me almost a week and a half without charging !! only thing is they do slip off if you bend over but it doesn’t bother me much. You can generally find them on sale too so it’s a rewarding purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, elcsan!

      We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's truly rewarding to know that you find the sound amazing and the noise cancellation to be top-tier. We designed them to deliver a premium listening experience, and it's great to hear that the customizable sound, lack of sound leakage, and long-lasting battery life are making such a positive difference for you.

      We also appreciate your honest feedback about them slipping when you bend over. We designed them for a secure and comfortable fit during normal use, and we value your input.

      Thank you again for choosing Sony and for sharing your rewarding experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Still great 5 years later

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for over 3 years and they’re still as awesome as the day I got them. The sound quality is unmatched, although I would recommend setting up some custom EQs in the Sony app (they’re a little muddy out of the box since most non-IEM headphones are tuned to be bass-heavy, but they have great clarity once you dial them in). My girlfriend got the XM5s around the same time as me and hasn’t been nearly as happy - the XM4s strike the perfect balance between quality, price, and durability, and in my opinion Sony downgraded all 3 of these aspects when they made the XM5s. I’ve worn them on walks, on planes, around the house, and anywhere else you might want to wear headphones and I haven’t had a single complaint. They’re comfortable to wear for hours, even with a hat and/or glasses on! Also as a man with a beard I tend to tear up the pleather on earpads (looking at you ATH-M50X), but these still look the same as the day I got them. Even though they came out 5 years ago, I still think these are absolutely worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi logjam,

      Thank you for choosing Sony!

      We’re honored to hear that your WH1000XM4 headphones have delivered unmatched sound quality and long-lasting durability over the past three years. We appreciate your recommendation to customize the EQ for enhanced clarity and are glad they remain comfortable for extended wear, even with hats or glasses. It’s great to know the pleather on the earpads has held up well despite regular use. Thank you for sharing your thoughtful comparison with the WH1000XM5, and for highlighting the excellent balance of quality, price, and durability that the WH1000XM4 offers.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Extremely comfortable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot emphasize enough how comfortable these headphones are. Every other brand of headphones I've used before have a higher clamping power in comparison. You can easily wear the Sony WH1000-XM4 headphones for hours without feeling any discomfort. Audio quality is very good and the noise cancelling is very effective in loud environments. The Sony app also allows you to toggle the effectiveness of the noise cancelling, which I find handy for different situations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skot,

      It brings us great joy to hear that the WH-1000XM4 headphones are providing you with such exceptional comfort! We intentionally designed the pressure-relieving earpads to provide a secure fit without the high clamping force found in other brands, so it is wonderful to know you can enjoy your music for hours without any fatigue. We are also glad that the adjustable noise canceling via our app is proving useful for your different environments, allowing you to stay in control of your audio experience wherever you go.

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Tik tok made me buy it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been on the hunt for the best work out headphones and when I tell you I’ve been running back and forth to Best Buy three times in the past two weeks. These are the best ones to purchase because of the research I did for the best recommended ones in the market after my last two attempts at finding “the one” mind you, I’m not an electronics person but I was looking to become physically healthy again and needed to find the right tools that will help me make it fun. I first purchased the Beats by Dre fit pro - I brought them to the gym and everything was fine at first but I noticed they hurt my ears because the buds that pop in are so thick and it always felt like it would fall out of my ears. After the second time in the gym, the right side completely stopped working and I had to return them. However, I did really like the noise cancelling feature and base in them. They weren’t waterproof as I had thought or they may have been defective. Fortunately I returned them and purchased the AirPod pros 3rd generation. I thought they would be better because I have an iPhone and the sound was great once you customize it but it would literally NOT fit in my ear/it kept popping out and I know I could’ve ordered these silicone tips to make them fit but it’s so inconvenient to have to carry two separate cases and pop the silicone on and off every time I use them. Plus, someone else said even with them on they still wouldn’t stay put. At my wits end, I looked on TikTok what everyone recommended and compared - I somehow landed on reviews for these Sony headphones and I’m glad I took a chance. I also recommend you look at the videos to get a more detailed review on them. I took them to the gym and they stayed put! Yes I also sweat on them because I was running and walking on the treadmill for 60 minutes straight and they are still working. They are easy to clean because the padding is a harder leather like material and they are soo soft! It’s like a cloud over my ears. I love that it also folds together, and is adjustable - it hugs your head nice and snug without giving you a headache. The noise cancellation on them is impeccable! I can barely hear anything else outside of them when I turn them on and I find the “touchscreen-like” controls on the side useful instead of having to tap a button and being unsure if they were pushed hard enough. It makes running on the treadmill so much easier as well as keeping them clean when my hands are sweaty. I love how I can swipe in different ways to move the controls (Up=louder/Down=lower volume/double tap=pause/swipe right&left two times skips songs or goes forward) and the most useful control is covering your ear over the headphone and it will disable the noise cancellation if someone/something needs your immediate attention. The battery life lasts so long. I was using them for an hour and they are still at full battery. It doesn’t take long to charge them either! I love that these headphones look aesthetically pleasing it comes in black and grey (I bought the grey because they also look beige/nude/neutral colored to me) it’s the right balance between not too skinny & not too bulky. They come with their own protective case and a bunch of extra things like a plug for an airplane, a wire if you want to connect it to your phone I think, and it’s charging cable. I recommend these headphones completely as I have also found out my supervisor has the same ones but in the color black which is awesome and makes me feel like I made the right choice. I definitely won’t be going back to Best Buy for a return on these. I recommend you always purchase the coverage on any headphones you buy so that you’re covered if you buy any that just don’t work for you. TLDR: -I’ve been back & forth trying to find the best headphones -Noise cancelling & touch screen like controls -Perfect for the gym especially on the treadmill -Cloud like cushion/Easy to clean/No headache -Long battery life/Short charge time -Great base and music -Comes with protective case and wires -Sleek & aesthetically pleasing neutral colors -Sweat proof -Always buy the care coverage so you can return them if it doesn’t work for you Yes they are a bit pricy but it is worth every penny. Some prefer this over the AirPod Max because of the case, quality, and it looks better overall. Mind you the AirPod Max is $400+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PreciousS, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are highly regarded for their exceptional noise-canceling capabilities, superior audio quality, and user-friendly features. They retain a sleek, minimalist design with soft, cushioned ear cups and a foldable build for portability. The noise cancellation is top-tier, effectively reducing ambient noise in various settings using dual noise sensors and the QN1 processor. Sound quality is excellent, offering balanced audio with clear highs, detailed mids, and punchy bass. They support LDAC for high-resolution audio streaming. Key features include Adaptive Sound Control, Speak-to-Chat, multi-device pairing, and intuitive touch controls. The battery life is impressive, providing up to 30 hours of playback with noise cancellation on, and a 10-minute quick charge gives 5 hours of use. Connectivity options include Bluetooth 5.0, NFC, a 3.5mm audio cable, and a USB-C port for charging. Additional features include voice assistant integration (Google Assistant and Amazon Alexa), customizable EQ via the Sony Headphones Connect app, and wearing detection for automatic playback pause and resume. Overall, the WH-1000XM4s are an excellent choice for those seeking premium noise-canceling headphones with advanced features and outstanding sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, we're appreciate detailed 5-star review. We're glad you are enjoying our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good but not a page turner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll break it down by look, feel, ease of setup and sound Look and feel are amazing! My ears are small so they fit in the cup perfectly I’d assume most normal sized ears would too but larger ears might feel the headset cup rims on their ears. It’s a nice soft cushion but I’m wondering how sturdy they will be because the material seems thin. Comfortable I purchased the blue and I think it’s classic and clean. Sound is nice. Bass is good, not too much. I can hear background noise so they are not perfect sound canceling and I have had better. Now the issue. I downloaded the app, I went through the setup process. UX on the app is clean but not intuitive. I’m sure there are things I need to get used to but I’m comparing these to the ease of setup I had from my last two headphones, which were also very impressive and less expensive. I’d reco them to people but I’d say they are blowing my mind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 143salmon, Thank you so much for your honest review. We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound & Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these on a pre-black friday sale weeks before the main sales were announced on best buy. I had extensively researched the headphones (and previous generation XM3) for about 10 months prior to pulling the trigger, comparing them to literally everything else in its tranche and also more expensive models. This included audio-technica, bose, sennheiser, bowers & wilson, and bang & olufsen to name a few. I recommend these headphones over the others for several reasons: 1. Sound quality. The sound out of the box was not to my liking, but the beauty of the Sony app is that you can craft the EQ how you want. I was able to find a custom setting that enhances nearly all of the music I listen to. I'm very happy with the high quality sound across the board. Do not buy a NC headphone without the ability to tweak the EQ. Sound quality is a relative matter and you may be unhappy with the out-of-the-box sound if you opt for a cheaper model. 2. Noise canceling. Top-notch with a ton of features allowing for levels of ambient sound to your liking. Adaptive sound control is a huge plus 3. Functionality. Ability to connect to 2 devices simultaneously. Of course more would be great but at least 2 is crucial (which is why I would buy XM4 over XM3). I usually connect to my ipad and iphone and can seamlessly move between both. 4. Comfort. I previously owned a pair of Sennheisers which were very uncomfortable. I would give these XM4's 9/10 in terms of comfort. I will admit that it took me a few weeks to get used to the pressure but in finding the sweet spot (about 5 clicks up on the head band) I am now able to wear them for hours without needing to take them off. 5. Call quality. I've tested these with multiple family members and friends. They have all given these at least 9/10 in terms of call quality in moderate background sound environments. Will the call quality be the best on the market? Probably not, but personally I didn't buy these for calls. Rest assured, you'll be fine. 6. Style. I like the minimal design. They are matte black with a sleek non-offensive look which I actually like more than the Bose. I would say opt for the black over silver (almost a pewter grey) because over time they will show scratches and smudges less. Conclusion. If you're on the fence, take a look a the many reviews on youtube especially the ones comparing models. I highly recommend you buy these over the probably cheaper XM3's (depending on when you view this). The added features are worth spending more, but good news is that these seem to routinely go on sale. Worth every penny for WFH, music lovers, and even calls. Enjoy :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin,

      We appreciate your in-depth review of the headphones. Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and have fantastic sound quality. The long battery life is another great quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Leia,

      We’re thrilled to hear that your headphones are delivering the fantastic sound quality and comfort you expected! It’s great to know the long battery life—up to 30 hours on a single charge—is providing the convenience you need for your listening sessions. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    sony xm4 headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is crystal clear with deep bass, and the noise cancellation is unmatched. They’re super comfortable for long wear, and the 30-hour battery life is a game changer. The intuitive touch controls and sleek design make them the best headphones I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer, Perfect! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the top-notch noise cancelling feature, and sound quality, especially the bass of our WH-1000XM4! It's good to know that you appreciate the excellent battery life, intuitive touch controls, and you find it very comfortable during use. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. You don't need more expensive ones for the qualities these headphones have. You can mute outside noise while using them, and they work great. They're comfortable, lightweight, and the battery lasts a long time. I use them for three hours at the gym, for up to three days. I love them so much that I bought them in blue as a gift for my husband. We love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, CelesteM! We are beyond pleased to hear how much you’re enjoying your WH-1000XM4 headphones and that their comfort, lightweight design, and long battery life make such a difference for your gym sessions. It’s great to know the noise cancelling helps you focus, and that you were so satisfied you even chose another pair as a gift. Your loyalty and enthusiasm mean a lot to us—we’re glad both you and your husband love them!

      Thank you again for your review and for being a part of the Sony community!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony WH-1000XM4 headphones, and they have exceeded all my expectations! The noise cancellation is simply outstanding, immersing me in my own world of music without any distractions. The sound quality is top-notch, delivering rich bass, clear vocals, and crisp highs, making every track a delight to listen to. I love the comfort they provide; the plush ear cups and adjustable headband ensure I can wear them for hours without any discomfort. The touch controls are intuitive and responsive, allowing me to manage my music and calls effortlessly. Moreover, the battery life is impressive! I've used these headphones for long flights and never had to worry about running out of power. The multi-device connectivity is a great feature too, as I can seamlessly switch between my phone, laptop, and tablet. Sony's additional features, like the speak-to-chat and Quick Attention mode, add further value and convenience to these headphones. All in all, I highly recommend the Sony WH-1000XM4 to any audiophiles or anyone who wants to experience the ultimate in noise-canceling technology and exceptional sound quality. You won't be disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ramgopal,

      We appreciate the positive feedback! We're glad to hear that the headphones meet your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones a couple of months ago. I was actually intending to purchase a different pair of Sony over-ear headphones, but I'm so happy that I went with these! The sound quality is phenomenal. The padding on them is very comfortable, and the headphones sit well on my head. I love that you can really enjoy an immersive sound experience. It's great that you can adjust the EQ to your liking through the app. The battery is much better than any other headphones I've owned. They charge quickly and the battery isn't draining when the headphones are off. Connectivity is quick and seamless. It's also great that they come with wires, so you can easily connect them to airplanes without having to purchase anything extra. The case holds everything nicely and provides some decent padding to protect the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey YogiLady, perfect! You've certainly made a great choice! We're extremely pleased to know that you're very happy with your WH-1000XM4 and you're satisfied with its amazing sound quality, very comfortable fit design, customizable settings through the Sony | Headphones Connect app, long-lasting battery life, exceptional features, and superb performance. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Definitely worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wanting to buy these headphones for a while and I’m so happy I did. They are so amazing and I love the way they look especially the rose gold accents. The sound quality is also amazing I listen to a lot of metal/oldies and my favorite songs sound wayyyy better now. The battery life on them are also great they last quite a long time. It’s also super easy to connect and disconnect them. I mostly use these when I’m painting or cleaning so I have no issues with it slipping off my head. One of the biggest concern I have was if they hurt your ears and I’m happy to see that I can wear them for basically a whole day straight and not have any ear fatigue. Overall 100% recommend! ( my dog seems so like them too)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosalindaZ, You've made a great choice! Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4. We're so happy to hear you love the rose gold accents, amazing sound quality, excellent battery life, easy Bluetooth pairing, and comfortable fit of your WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a pair of headphones that are versatile, comfortable, and deliver excellent noise cancellation + immersive sound for everyday listening — whether you travel, commute, work, study, or just unwind — the Sony WH-1000XM4 stands out as one of the best all-around wireless headphones you can buy. They strike a great balance between performance, features, comfort, and price, offering premium-level experience without overspending.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cheu,

      Thank you for choosing Sony!

      We're elated to hear that the Sony WH-1000XM4 headphones have become your go-to choice for versatile, comfortable, and immersive listening. Your thoughtful recognition of their balance between performance, features, and value truly means a lot to us. Thank you for sharing your experience and for trusting Sony to enhance your everyday moments.

      Best regards,
      -Fred Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Excellent headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you aren’t planning on spending 500 dollars on a pair of Airpods max this is the best option available. Pros: -Easy controls in-app on Android or iPhone. -Wired option. (Aux) -All-day battery. -GREAT bass and mid-tones. -Solid build quality. -Comfortable during standard use. -Noise canceling is way better than any other headphones I’ve used (better than ANY airpods). Cons: -Treble is slightly lacking compared to bass (still sound amazing). -Touch controls are difficult and iffy. -A little chunky(if you like to lay down while using headphone they’re pretty uncomfortable). -Transparency mode SUCKS compared to airpods pros but on their own its fine enough not to bother me. I love using these headphones, the only reason I didn’t leave five stars was because of the transparency mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanB, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the treble, touch controls and comfort and Quick Attention Mode of your Sony unit. You can find this link helpful in your issue with the Ambient mode or Transparency mode as you may call it:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html?search=ambient%20mode

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sounded incredible, the hinges that allow you to fold them in are very sturdy. The noise cancelling capabilities are superb, the battery life on these headphones far exceeded my expectations! My awesome, sexy, and generous girlfriend got me these for our one year anniversary!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinP,

      We are excited to hear that your new headphones are making such a fantastic impression! It is wonderful to know that you are enjoying the incredible sound quality and the superb noise cancelling capabilities. We take great pride in the sturdy design of our hinges and the long-lasting battery life, so we are glad these features are standing out during your listening sessions.

      What a thoughtful and generous anniversary gift—it sounds like your girlfriend has excellent taste! We hope these headphones continue to provide the perfect soundtrack for many more milestones to come.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 30 days I have to say the sound quality, comfort and length of charge is great. They don't take a long time to charge either. However, like the first pair of these that I tried and returned, they randomly turn off during songs or while watching videos, and I have keep turning them back on. The % of battery left seems to be irrelevant. Gonna have to go talk to someone at the store now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertP, thank you so much for the great feedback on the sound, comfort and battery life of your Sony - WH1000XM4! We're sorry to hear about the random shut-offs. That's definitely not normal. Since it happened with your first pair too, it might be a settings issue. Here some steps you can try to resolve it:
      1- Disable the Automatic Power off setting by Opening the Sound Connect app on your smartphone, then go to system > Automatic Power Off > Do not turn off
      2- Make sure the firmware is updated, you can also check this on the Sound Connect App
      3- Initialize the headphones to restore factory settings, here are the steps on how to do it:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
      We hope these steps help you to resolve the problem, if the issue persist do not hesitate to email us the information below to [email protected] so we can better assist you.
      Full Name:
      Best buy username:
      Telephone Number:
      Model Number:
      Issue/Concern:
      Thanks for choosing Sony, regards. - Dominick Sony_US

  • Rated 5 out of 5 stars

    Good noise-canceling headphobes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. The noise proof is great as well. I love that you can choose between full noise canceling or ambient sound. The ambient sound is basically like not wearing headphones. After a while using the headphones my head doesn’t hurt. Overall great pair!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimL,

      We are ecstatic to learn that the WH-1000XM4 is providing such a comfortable and versatile listening experience for you! It is wonderful to hear that you are enjoying the transition between our industry-leading noise cancellation and the Ambient Sound mode, which is designed to keep you connected to your surroundings without needing to remove the headset. We are also glad to know that the ergonomic design allows you to enjoy that great sound quality for long periods without any discomfort.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

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