Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome for travel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Noise cancelling! Beautiful Sound and well constructed Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dakotapro32,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Lifesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinaM,
Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome set of headphones. Great for work and lounging but not the best for working out. They slip off my head a lot and collect a lot of moisture from sweat, even though I wipe them off every time if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashlyn,
It is most rewarding to hear that your WH-1000XM4 headphones have been an awesome companion for your work and relaxation! We are glad to know they are enhancing your productivity and downtime with their industry-leading noise cancellation. These headphones are meticulously crafted for premium high-fidelity audio and comfort during casual listening, which makes them perfect for those longer, stationary sessions where you can truly immerse yourself in the sound.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headohones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, seamless transition between 2 devices, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WickedProphet, We're very happy to hear you're enjoying the comfortable fit, seamless transition using the multipoint connection feature, and excellent noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Return soon
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headset but they are just ti big for my head
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i found them to be very effective and comfortable. slightly large.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 199189, That's fantastic! We're really delighted to hear you're happy and satisfied with the superb features, incredible sound quality, and overall comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Awesome!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and that they are soft on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mak1nadefuego, we're glad you love our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Best noise canceling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Top notch noise cancelation. Comfortable wearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minh,
Awesome! We're glad that you are enjoying the sound quality, noise canceling function, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Incredible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever! Amazing sound and bass and comfortable as heck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GC777, Great! We're thrilled to you're enjoying the noise canceling feature, sound quality, deep bass, and comfortable design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , extremely comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meandmine, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, I usually have them on pretty much whole day. Sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phani,
Perfect! We truly appreciate that you are enjoying the comfort and amazing sound quality of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for purchasing Sony! - Kris
- Pros mentioned:Battery life
Portable noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get this if you need noise cancelling! Light, great battery life, and comes with a travel case. Never knew how much white noise there was in my room until I put these on. There is an annoying "feature" that might accidentally turn on where the noise cancelling stops when you speak. Pressing and holding your fingers to the right earcup toggles this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phishy, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Hello? What did you say???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The noise canceling is what you’re paying for. It’s ridiculously good. I put these on and everything just attenuated. It was a surreal experience. That being said, the sound quality is “good” but not “excellent”. Let me explain. The sound is not as immersive as I expected and I was left wanting more for the price tag. The good news is that podcast and YouTube videos come in nice and clear. I’ll need some more time playing with the EQ before passing final judgement on the sound quality for music. I recommend these, but only when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB1, thank you for the 4 Star review. We are thrilled to hear you are satisfied with the incredible noise canceling function of our WH-1000XM4. We are sorry if the sound quality did not live up to your standards. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
In case you need assistance with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
My favorite pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and has very good noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KEVINZ! Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A little pricey but the quailty is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purcahse these headphones after my other sony headphones I have had for three years broke. These work amazing for noise canceling and the sound is quailty is pretty good. The only thing is they are pretty expensive however I feel like they will last me a long time. Overall a great purchase that I'm enjoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scrambledmeggs, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use The software is great. Very quiet, especially when you turn on especially isolation mode and noise, even for people that don't have the greatest hearing makes a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneD,
Great! We're glad that you like the noise canceling feature, dedicated app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the sound quality and comfort when I am working out in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimiZ, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fit .would buy again and recommend to friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Thank you for sharing your excellent experience using your new Sony WH-1000XM4. We're glad you love the superb sound quality, comfortability, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your recommendation and for choosing Sony! -Jess
Solid headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a solid pair of headphones. Bluetooth connection with multiple devices is unreliable at times. Audio doesn’t swap consistently when connected to laptops and my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are happy that you enjoy your great Sony WH1000XM4 and we apologize about the issue you have, as Sony, we want to provide you the best experience, please try to check some settings on your headphones to ensure we have everything correct:
Update Software: Ensure that your headphones are updated to the latest firmware version. Updates often bring improvements and fixes for issues related to connectivity.
Reset Headphones: If connectivity issues persist, consider initializing and resetting your headphones. This operation will reset all device settings to the factory defaults and delete all pairing information. Instructions for initializing can be found in the model-specific Help Guide
If you need further assistance with your WH1000XM4, you can always contact us via chat or phone support 239-245-6354 (M-F: 09:00 AM – 09:00 PM EST) Weekend: (10:00 AM – 8:00 PM EST), we will be always happy to assist you and also you can check some info about the feature on the link below.
Thank you for choosing Sony!
Connect the headphones to two devices simultaneously (multipoint connection)
https://www.sony.com/electronics/support/articles/00249936
-Gus
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, noise cancellation, comfort, all 10/10. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Fantastic! We're very pleased to hear you like the sound quality, noise cancellation, and comfortable fit of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam