Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Better than competitors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saves my ears from kids music. Noise cancelling works really well which is what you buy them for. Have tried other main brands as well and these are the best so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tnatz, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Review on headphone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved it! I did however return because of some personal reason. It is a great option for anyone looking for a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReeeeeeeL, Fantastic! We're delighted to hear that you enjoyed our WH1000XM4 headphones. We understand that personal reasons led to your return, but we truly appreciate your feedback and recommendation for others seeking excellent headphones. Thanks for the perfect star review! - Romeo
- Pros mentioned:Sound quality
Amazing sound and noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for work. Amazing features. With the Sony app, you can customize your noise cancellation, I have it to cancel all sounds except people talking to half, so I can still hear people if they are close but not far away. Has built in mics and if you put your hand over the right ear up, it turns off sound cancellation and you can talk normally with lightning quick response time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're happy to hear that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones I’ve used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ELuu,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best in the market
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome over the head headphones, one of the best in the market. Use them on a flight and the noise cancellation was amazing, blocked out all the noise..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrGarcia, You've made a great choice! We're very happy to hear that you're enjoying the exceptional noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best I've ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think headphones could get better than the XM3...but I was wrong. The noise cancelling in these headphones is unmatched. Additionally, you can connect two devices at the same time. This is great when I'm traveling because I can connect my phone and tablet at the same time rather than disconnecting one and connecting the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary214,
You made the right choice! We're glad that you like the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went throught multiple pairs of Beats Headphones that had great quality but diminished quickly over a short period of time. So i switches to these and have had them for a few months and the sound quality is as good as it was when i first bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSlaveHokage,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Oh my
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a Bose fan.. I have the latest NC 700s and love(d) em. Just for kicks I decided to try the Sony competition and it’s incredible how amazing they sound. I’ve only had em a couple days now, but I can already say that sound-wise they wipe the floor with my Bose NC 700s. Let’s just hope they last and I don’t have any connection issues like I’ve had with my Sony earbuds!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome, there super light and comfortable, the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiggRodd, Awesome! Glad to hear that you like the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are for peace time, with that being said the noise cancelling is great! The (peacefulness) well you can't tell but to me it sounds like I'm in a concert or at times in nature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuanG,
Perfect! Thank you for your feedback and we are delighted to hear that you found peace with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When Covid-19 occurred I shifted to remote working. I quickly found myself becoming agitated in response to the noise in my home. These headphones turn off the noise. Whether it’s my living room’s ac unit, the chatter of roommates, or the hum of my desktop, it all disappears when I place the XM4’s over my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel, good to know that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Outstanding!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones produce the best sounding music I have ever heard coming from headphones. I would compare the quality of the sound to some of the best studio equipment out there. The noise cancellation is perfect. I’m not sure what else they could do to these to make them anymore perfect. They are totally worth the price. Definitely get what you paid for with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asheahan, we're glad you like the sound quality and the noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Best Headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used them for a few months now and the quality has not slipped since! Battery life is 10/10, the option to use it with the cable and not need it to be charged is a game changer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fran,
Thank you for sharing your great experience with your WH1000XM4 headphones! Glad to hear you like the quality, long battery life and connectivity of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Very nice headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek looking comfortable headset with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXgamer,
Great! We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Super comfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for good quality headphones that don’t hurt to wear (I have ear piercings) and these are great! They are a little more grey although they look whiter in the picture but still super cute!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelaneyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Best wireless headphone in market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise cancelation. Also very comfortable for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DFrancis,
Glad to hear that you are happy with the sound quality, comfort, battery life and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Sound quality
very good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect noise cancellation and good quality natural sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eduardo,
Thank you for choosing Sony!
We're thrilled you're enjoying your WH-1000XM4 headphones! It's fantastic to know you find the noise cancellation perfect and the sound quality natural. We designed these headphones to deliver an immersive audio experience, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!
Best regards,
-Fred
- Pros mentioned:Sound quality
really great buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVE these headphones!! i was expecting the color to be a little lighter grey, but i still love them! the noise cancelling is really awesome! i can barely hear myself speak. i am also really picky with wearing things on my head and squeezing my head but i have been wearing these all night and have no issues! really love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi harrystylesloverxo,
Thanks for sharing your 5-star review and experience with the Sony WH1000XM4. We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Life Changing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have changed my life! I use them five days a week for at least eight hours daily. The charge goes a long way, and I don't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReinaC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Buy a warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I initially purchased these headphones around a year ago I thought they were fantastic. The noise cancelling was fantastic, and perfect for repetitive droning noises, likes fans or ac. The sound quality was also great. Whether you are using the ldap protocol on an android phone, or simple aac on an iphone. I found these headphones to be one of the best sounding ones I have had the pleasure of experiencing. It's also light weight, rest easily on your head, and feels premium. But there's a reason I'm giving a one star review to them after a 18 months of ownership. These headphones developed an issue with the noise cancelling feature. The issue being that it would RANDOMLY AND LOUDLY SCREECH FOR A SOLID 30 SECONDS AT MAX VOLUME. There is no way to predict when this happens. You'll just be sitting there, minding your own business, perhaps listening to some Jazz or Lo-fi hip hop when suddenly a piercing screech at max volume comes out of both ears of your headphones. The only solution I have found was to just disable to the noise cancelling, but that's half the reason you are spending three hundred dollars on a pair of headphones. This is an unacceptable quality failure, and apparently the headphones are already out of Sony's warranty. So according to them, I got my values worth. Needless to say, I won't be purchasing any Sony headphones in the future, and advice anyone reading this to seriously consider this review. I personally, I bought a pair of SennHeiser momentum 3's to replace these, but there are a lot of other competing anc headphones to choose from. Headphones like the Bose 700's, Bose QuietComfort 35, or Bowers & Wilkins px7. Those are just a few I think I would have been more happy purchasing than these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DecentShow,
We regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the Noise Canceling function. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc.
We recommend performing the steps provided on the links below to refresh the content of your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to us for further assistance. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess