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$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12588 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 12,588 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent quality, look nice and good price. MY Son love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PerlaP, Great! We;re glad that your son loves his new headphones. Thanks for choosing Sony. Carl sony-global

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Older set of cans still the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the top headset for rap/hiphop heads, they overall have the best bass, are compact, and have a great look. I recommend these for any headset in the bluetooth 5+ range and best for price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robzilla,
      Great! Thank you for purchasing our Sony WH1000XM4. We're glad that you like the bass quality and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 wireless headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Comfortable. Controls are intuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StarrmL,
      That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphone. Not only i can listen to music with it, but it won't allow me to hear any noises since this headphone has a noise canceling. This is the best product i can buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerrellT,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have Great sound and really comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jujubjones,

      We are glad you like sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    IVY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent true to the brand cancel out all noise and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivy2566,

      We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really happy with this purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I've tried. Comfortable, sleek design, and sound quality, imo, is second to none. And I should mention the Best Buy staff were friendly and helpful, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocky, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones and amazing for everyday use, great battery life with a really fast charge time. I have been using these for about 5 months now and they make every other pair of headphones feel like nothing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorri, Thanks for the 5-star rating! We're very happy to hear that you're using our Sony XM4 daily, and good to know you appreciate the long battery life, quick charging, and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these great noise vancellation. Cute color very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smime, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. Comfortable with great noise cancelling. Sometimes difficulty connecting with more than 1 device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer2018,

      We're glad that you like the sound quality, battery life, comfort, and noise canceling function of the headphones. Your feedback about the multipoint function is greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.

      Follow these steps to hear sound from the second device:

      1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
      2. Stop playback on the first connected device.
      3. Close the audio (music) application on the first connected device.

      You may also find these links helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680

      Hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mk4 B4 Mk5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing set of headphones. They are easily as good as the newer mk5 headphones with the same features but fold up smaller. Great for flights or just about anything. I wouldnt work out in them though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gregariouskhan,
      Thank you for sharing your feedback about our Sony WH1000XM4. We're glad that you like the headphone for its features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One word: Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these exclusively the past 11 months and they are great. Initially, I tried the AirPods Max, but they were too heavy and started to hurt my eyes. These have even better noise cancellation and I like that they can more easily fold up and fit into a bag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, You've made an excellent choice! Good to know you're enjoying the industry-leading noise cancellation and foldable design of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones they are good, Im a big fan of sony headphones and buying these were probably a good option, although they cost around ~$200 when I bought them, they're worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Edward,
      Nice! Thanks for being such a big Sony fan! We highly appreciate you. We are extremely happy that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for Christmas. Nice surprise and they are enjoying the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanR,

      It is great to hear that the WH-1000XM4 made for such a wonderful Christmas surprise! We are so glad to know the recipient is enjoying their new headphones and experiencing everything they have to offer.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great fit! Really great with noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mguardadojr,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect headphones. I can’t fly or take the train without them. Great noise cancelling and sound. I’d recommend adjusting the levels to online suggestions for better sound depth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NathanielM,
      That's awesome! We are truly happy that you found your travel companion with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good I got 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, awesome quality at a great price, especially since there’s a newer model out. This is the second pair I’ve purchased - they were so good my wife wanted her own!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelS, That's awesome! We are glad to hear that you like the sound quality of your new Sony WH1000XM4 headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All around amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair, amazing sound, killer noise canceling - and love the color!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoFam, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US