Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Comfortable and Sounds Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Good sound and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease connection via Bluetooth, sound quality and noise cancellation with cushioned comfort over the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sosa,
Great! We're glad that you like the Bluetooth connectivity, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome Headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for gaming on my computer. Use it with Discord and when playing games. Do need to adjust some sound settings in Windows, as usual to get the sound quality back up where it should be. After that great surround sound and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adamantiumdragon, Amazing! We're glad you like the great sound quality, surround sound, and industry-leading noise cancelation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones, the noise cancellation is amazing and customizable which is neat. If you want good quality music and bass go ahead and grab you a pair of these but only down side is these really can’t be used for the gym they slide of easily which is the only down side Over all good to just kick back and jam out.
I would recommend this to a friendBrand response from SonyListens
Posted .HiJsnta, Thank you for the positive feedback! We're thrilled you like the amazing noise cancellation, plenty of customization options using the app, excellent sound quality, and overall performance of your Sony WH1000XM4. These headphones are designed for high-quality audio and noise cancellation, and may not be ideal for intense workout in the gym. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Cut out the @home noise when working from home!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Awesome sound quality and noise cancelling. Appreciated that it came with an adapter for airplanes. Only con is that I wish it could charge and play at the same time. Unfortunately it turns off as soon as you plug in the power.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebyc,
We are extremely pleased to hear you're enjoying its incredible audio and you like that it came with a plug adaptor for in-flight use to enjoy the in-flight entertainment system. We appreciate your feedback regarding the operations when the unit is charging. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM4 headphones keep you going with up to 30 hours of battery life plus you can get 5 hours worth of charge after just 10 minutes with an optional AC adapter. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love the product! Great sound and noise canceling. The only tjing I wish I could make the head strap a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatM, we're glad you love the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the head band. Thanks for choosing Sony. ~Earl
An absolute life changer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re buying these for someone that deals with noise sensitivity, these are absolutely amazing. We’ve gone with other brands in the past, and nothing has come close to the quality of this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're glad that you are impressed with its noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Craig
YES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Nice brand. Good quality. Appropriate for young people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmyS, Thank you for sharing for your positive review of the Sony WH-1000XM4 headphones! It's great to hear they're well-regarded for their product quality, brand reputation, and suitability for younger users. Thanks for the 5-star rating and for choosing Sony! -Jess
Amazing divine wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and the bass is amazing. Love the noice cancellation. The custom sound features is awesome. Overall worth the price and you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaR,
Amazing! Thank you for purchasing our WH1000XM4 and for sharing your feedback. We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and useful Sony app that you can customize the settings to your liking. Worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
XM4 Bluetooth with LDAC is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you start using the XM4's with the Bluetooth LDAC codec they transform into a hifi wireless delight. Im using the hifi Tidal streaming service for maximum effect. Im not an audiophile expert, but OMG they sound good. Right now Im hearing the "Alice in Chains MTV unplugged" in Tidal and my ears are in that room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RudyR,
Great! Good to know that you're enjoying the sound quality of the headphones particularly the LDAC support. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. If you have AirPods Pro the noice cancellation on these are about 25% better(in my opinion). AirPods Pro have an overall more clearer sound while these ones tend to sound more cloudy BUT they are one of the clearest over-the-ear headphones I’ve ever owned. They are more bass heavy than AirPods but not as much i would want them to be. In fact, I wouldn’t even categorize them as bass heavy at all even with the equalizer. Basically they give you a nice overall sound.
I would recommend this to a friendSony the best on real audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony don't change them for anything..real noicecancelling..360 audio...the best of the best...i bought all the designs...
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, AntonioA! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Excellent wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones for working in a noisy office. Bluetooth functionality is easy to use. Noise cancelling muffles the sound without completely muting everything, making it possible for people to get my attention while still not being distracted by other sounds nearby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mellinja, that's great! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
Don’t really new the new model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound at lower volume crack the volume to much and then bring it back down to a listening level you will hear the difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Awesome Dad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound, very stylish and elegant. My daughter uses it for studying, music jamming and work out. Good quality product for the reasonable price. My daughter loved it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunlenloydRaven,
That's very sweet of you on getting your daughter a brand new pair of headphones. Nice to hear it suits her needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Noice Canceling at its finest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They are light and very comfortable. I love midnight blue color. Call quality has been very clear. And music fits my likening (listen to mostly gospel music and watch a lot of YouTube). Have not had any problems with connecting to my Note 20 Ultra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Wow! We're very happy to hear you love the lightweight and comfortable design, midnight blue color, phone call clarity, amazing sound quality, and seamless connection with your smartphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Work as they needed to. Works for long time. Impressed. Hate Bose after using this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChinnuBabu, Awesome! We are glad that the headphones work great. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony xm4 headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound reproduction. Very comfortable to wear for long periods. Easy to control from ear cup. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earl, Thank you for the 5-star rating! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Light weight and great sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! The noise cancellation is top notch! Was looking for something to help drown the cries of kids while on a flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haji, Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and excellent noise canceling feature of these headphones. Good to know that it helps blocking out the airplane noise and people's voices, especially on a long flight. Thanks for choosing Sony! -Jess