Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Headphones before they broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when I first got these headphones, great audio quality and the ability to connect to two sepearte sources if I wanted to was a plus. NFC Support was also something that mattered to me. I am also a fan of Flac audio and this with it's low compression blue tooth technology made it really stand out. Carrying case and proper cables also a plus. Now the reason I like to wait a few months before leaving reviews. This thing just won't hold a charge anymore. Originally I thought it was my power adapters, but it was like that on 3 different ones. I plugged it into my laptop straight usb C to usb C, started to charge, I unplugged it to check it's battery life, got to 90%, Plug it back in and it's refusing to charge again. Not acceptable for the price I paid for these. Only reason I upgraded from the previous generation was they got stolen out of my car. If you do buy these, I recommend the protection plan as it will save you from dealing with the manufacturer. I will be cashing mine in very soon!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frankiecage, Thank you for choosing Sony. While we are glad to hear that you are happy with the overall performance of the headphones, we are sorry that the unit is not charing. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Platform Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good pair of headphones. Noise cancelling is amazing. Sound quality is great. Does clamp onto the head pretty heavily, but that might get better with time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristanT, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony headphones so much, I got these after returning my beats studio 3 because when i took them off, it would pull on my hair and my sony headphones doesn’t pull my hair so it’s easy to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erica,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancels the noise and sound quality is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharadV,
Very nice! We're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
sound options great/ NC not quiet as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound choice is amazing. The vocal is great. The extra bass boost is also great for ear. However, the Nosie cancelling feature is not as good as advertised. I believe Bose NC 700 noise cancelling level of 10 is better than this. I already compared this in NYC subway. Bose noise cancelling is way better. However, you can choose sound options on SONY through app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyheadphones,
We're glad that you like the sound quality of the headphones. It's unfortunate that the noise canceling function is not living up to your expectations. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been watching these for years. At $160 on Black Friday I couldn't resist. They are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenW,
That is an incredible find! Getting the WH-1000XM4 for $160 is a fantastic deal, especially since they remain a gold standard for noise cancellation and sound quality. We are so glad your patience paid off and that you're finding them "awesome" after watching them for so long.
With up to 30 hours of battery life and the ability to fold them into a compact case, they should be the perfect companion for years to come. Thanks for choosing Sony.
Best regards, Eliab
Great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to pornography while I work. It helps me focus. Only thing I hate is having to wear a diaper. The headphones are very beautiful like that girl who looked at my yesterday at Best Buy. I think she likes me. Mine have the reverse noise cancelling. Nobody can hear what I’m listening to. Great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasterofNone, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Wonderful Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver are wonderful!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, jpmeister!
We're so glad you’re loving your silver WH-1000XM4 headphones. They really are a wonderful blend of industry-leading noise cancellation and all-day comfort.
Enjoy your music, and thank you for choosing Sony!
Best regards,
Gus Sony Social Media Team
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony knocked it out of the park. Amazing sound sound quality. And it's use for the gym is spot on the noise canceling feature helps with all the excess noise. Recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottO, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Feels good for extended use. Great on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user1234,
Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.
Thank you for choosing Sony, and enjoy the journey! -Maria
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved Sony headphones throughout the years as early as the 1990’s (Walkman). The previous wonky headphones were great but this new model is just plain amazing. The noice canceling is second to none. I definitely highly recommend this headphones to all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SFOguy, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been a beats fan forever and these sony headphones blow them away. the app even profiles your ears (with camara) to give you the best quality sound..there sturdy and now is the time to buy on sale. you wont regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Definitely buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blows Bose and whatever top headphone companies out the water. The headphones are smart. The headphones adapt to the noise that are loud. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bestbuybring3guys,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the performance and quality of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
A real stand out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glowing reviews from audio magazines are well justified. I've never owned a wireless set that reproduced sound so well. I don't generally gush over things in reviews but Sony has a real accomplishment here. It hearkens back to the audiophile reputation Japanese companies had through the 80s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barrowlands,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
New NC King
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Bose noise cancelling headphones for years. Was up for upgrading my QC35 II and debating over this and the Bose 700. The new Sony WH-1000XM4 wireless headphones is a clear winner compared to other noise cancelling headphones in the same price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi toto,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Tried it over a month !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okish but would prefer the latest 1000xm5 over xm4 for comfort and features but if u get it through a lightning deal grab it !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BalachandarsaiP,
Thanks for the feedback! While we're glad you like the incredible audio quality and most of the features, we regret to hear you find them uncomfortable during use. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We have valuable information on how to properly wear headband headphones for maximum comfort, as well as insights into why you might experience discomfort in your ears while using them. For more details, please refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Thanks for choosing Sony!
-Jess
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. It does what it needs to do. Kind of expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sandy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones I’ve Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely great. I just picked them up today and used them, and the audio and noise cancelling quality is incredible. The app is also really easy to use. I was gonna get the Bose 700’s at first, but I chose these instead, and I am not disappointed. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeetification,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Amazing item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones the quality of is amazing. They made from the high quality materials. In one word it's a sony and no more :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayk, Fantastic! Good to hear you love the amazing quality of your Sony WH1000XM4. Thank you for choosing Sony! -Sam