Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Glad to the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a customer of the first generation of this product series. I always prefers the over-head earphone as it provides a better sound experiences and noise cancelling quality. The noise cancelling was amazing especially in the airplane which helps me a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling it works super super well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejr, That's fantastic to hear! We're thrilled that you're enjoying the incredible noise canceling feature of your WH-1000XM4. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great Sony headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I was thinking of buying wireless noise canceling headphones I searched for good headphones at 2 different sites and talked about the ones I bought at Best Buy. I even got next day delivery. The sound is amazing. It has been years since I had a set of headphones and glad I have them now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dano,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A real stand out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glowing reviews from audio magazines are well justified. I've never owned a wireless set that reproduced sound so well. I don't generally gush over things in reviews but Sony has a real accomplishment here. It hearkens back to the audiophile reputation Japanese companies had through the 80s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barrowlands,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Good bang for buck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect workout addition. The noice cancelling feature helps to drown out noise perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felixthecat547, perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and superb performance of your WH1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
great sound - bad mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft, comfortable, sounds AMAZING. Mic - terrible. could not use for conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Perfect in every way!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I prefer these over the new updated version in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionneM!
Thanks so much for sharing your feedback on the WH-1000XM4 headphones.
We are delighted to hear you prefer these!
This headset really shines with its industry-leading noise cancellation and the 'Speak-to-Chat' feature, which automatically pauses your music when you start talking.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Solid sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid headphones for listening to music while working, etc… Only issue is using them when taking a call, tend to switch to phone or computer speakers instead of coming through these. Have also been told that I sound like I’m in an old radio when they do connect and I try to talk on calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArlanaJ,
Thank you for the review! We're glad to hear that you like the headphones. Update the software of your headphones via Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones I’ve Ever Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely great. I just picked them up today and used them, and the audio and noise cancelling quality is incredible. The app is also really easy to use. I was gonna get the Bose 700’s at first, but I chose these instead, and I am not disappointed. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeetification,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real good quality and the sound is amazing! Beat in its class
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarunV, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 is a good one, highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Raagha!
Thanks so much for the feedback and for recommending them to others.
We are thrilled to hear that you are having such a great experience with your WH-1000XM4.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Sony WH 1000XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are VERY quiet to outside noises! The batteries last a fair amount of time and charges quickly. I also have a Bose 35 and either one is good. I say....always try the ones you are looking for and get the one that you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Just Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Sound fantastic. Great bettery life. Connection to phone is a little slow, but once connected, no latency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SokMan, Great! We're glad that you like the sound quality, battery life, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent noise cancelling headphone.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphone. Comparing to my old Bose QC35, this headphone fares better in term of sound quality and features. I am still not use to using gestures to control the headphone. The phone automatically detects when I talk and stop the music. In a noisy environment, this features mistook someone else talking next to me, sometimes does not work well and stop my music when I am not even talking. Kind of annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dabraddah,
You made the right choice with the Sony WH1000XM4 headphones! We're glad that you are enjoying the amazing features of the headphones particularly the sound quality and noise canceling function.
Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset. In places with a lot of noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. If this is the case, speak longer and louder. In some cases, in extremely noisy environments such as a train station or airports, the Speak-to-Chat mode may not activate even when speaking longer and louder.
Note: By changing the sensitivity of the automatic audio detection in the Sony | Headphones Connect app, the Speak-to-Chat mode can be easier to activate. Unfortunately, this may also activate accidentally the Speak-to-Chat in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.
Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones and earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional audio and noise canceling. Better than any earbuds. I’ve had the Jabra 85t’s and the Senheiser Momentum 2’s and apple AirPod pros. Best for: Phone calls: Apple Noise canceling: Apple Audio: Sony All purpose: Jabra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make music sound incredible. I’ve noticed parts of songs I haven’t noticed before. You can’t go wrong with these headphones. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPDavid,
Fantastic! We are truly happy to know that you are enjoying the amazing sound quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great audio quality, poor mic noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: Great audio quality, poor mic noise cancellation quality = AVERAGE Overall Rating I purchased these headset as I have moved to work from home and do not have an enclosed office to work from. I am just steps away from the kitchen and the living room and there are no walls/doors in between. I needed headsets that would eliminate the background noise picked up by the mic in calls. These headsets are not the solution for that. AUDIO: 5 Starts. Its probably the best audio output I've ever had on headsets. I come from wearing BOSEQuet comfort and these are better by A LOT! so if you need a headset that allows you to hear audio while eliminating the surrounding noises, I highly recommend this headsets. It has some other perks like ability to enable audio from environment automatically which works pretty well. MIC: 1 star. There is no active noise cancellation. I'm not sure if this was my mistake, could have been... but I read on some reviews that it worked as such... it definitely does not eliminate environment noise picked up by the mic in calls. In fact the feedback I got from people on calls is that it even enhances it... I used it with a DELL laptop, a MacBook Pro, an iPhone and an iPad, overall the results were the same (better feedback when in calls over the phone).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi juanmlopez,
We're glad that you are enjoying the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the call quality. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones to Date!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best pair of headphones that I have ever own. The noise cancellation on these are amazing!! Perfect for traveling, walking the busy streets, or simply listening to in your own home. I have always been a Bose person, but these are better than the Bose 700 in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4Kentertainment, That's really cool! We're thrilled to hear you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features especially the incredible noise canceling and overall sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for your purchase and for the wonderful feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would’ve purchased sooner. Noise cancelation is great and helps me focus without distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Last years best, still the best value.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound both for pop/rock as well as classical. Decent app that allows for equalizer adjustments. Not as seamless with Bluetooth connections as Apple AirPods. Would have preferred dedicated buttons to the trackpad style gestures.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for the amazing review! We're thrilled you're enjoying the built-in equalizer using the Headphones Connect app and the excellent sound quality which works great for all kinds of music genres. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam