Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling it works super super well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejr, That's fantastic to hear! We're thrilled that you're enjoying the incredible noise canceling feature of your WH-1000XM4. Thank you for choosing Sony! - Romeo
I love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! The noise cancellation is top tier and the audio makes you feel immersed in what you’re listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelsea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones, Some quirks, A bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
Excellent quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones ever. My go to headphones for gym. Excellent noice cancellation and multiple device connection is very convenient. Sometimes “Speak to chat” feature turns ON randomly and that annoying otherwise its a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Althaf,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Nice sound but not loud enough!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is crisp and the noise cancelling is excellent. But I’m very disappointed in the volume maximum of the product. It truly is not loud enough for my satisfaction. Very disappointed that a $324 pair of headphones is not loud enough for my liking! I owned a Beats pair and they were so much better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, While we are glad that you are happy with the sound quality and performance of the headphones, we are sorry to hear that the bass did not meet your expectations. We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. There is even an EQ for bass and treble sound.
Regards,
Carl
Best value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best selection I have made in purchasing a headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mithil,
Thank you for choosing Sony!
We're excited to hear that the WH1000XM4 headphones have proven to be your best purchase choice. Knowing that they’ve made such a positive impact means a lot to us, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
Perfect for the shop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my woodworking shop. Love the noise control options, so that I can wear the headphones and still talk, all while maintaining safety for my hearing. Plus the battery lasts forever, even while listening to my books all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadedtreewoodpro,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
It's just you and tinnitus!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son as he is most productive when the sounds of others fall silent. He's become a full time work-from-home engineer and said good bye to communal cubicles. But even at home this unit has delivered! Definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrunoM, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great for music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, especially when subscribed to a great streaming service. One issue when using as a headset the microphone drops out and you have to turn off and back on. That said, I don’t use them for video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radar, Thank you for the feedback on your experience with your WH-1000XM4. We regret to hear you're having an issue with the mic when using it for video conference calls. Please try to set the headset to “Priority on stable connection” mode. For details, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
And for additional guidelines and troubleshooting steps when using the headphones for video calls on a computer, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Too big
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, I just find that they are too big even on the smallest setting and the settings can be a bit finicky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaF, Thank you for your feedback on the WH-1000XM4! We're glad to hear that you find the noise cancellation to be effective. Regarding the size, we understand that comfort is crucial, and we apologize if the fit isn't ideal for you. The WH-1000XM4 is designed to accommodate a wide range of head sizes, but we recognize that it may not be perfect for everyone. Thanks for choosing Sony! -Sam
Can you hear me?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my son for Christmas. He was so excited and very impressed with the sound quality amd cancelling. No more wired buds!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StarlaS,
Wow! We're delighted to hear that your son was impressed with the sound quality and with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
seems too big for my head, but it'll do.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only get's 4 stars cause I'm not sure the adaptive Noise Cancelling automatically "adapts" to the current noise levels. Sometimes I have to reset the noise cancelling by turning off and on, then it seems to block out more noise. However, it is better than Bose noise cancelling blocking out more of the upper midrange.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, We are so glad to hear that you are happy with your WH-1000XM4. If you feel like the noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones very good and nice cancellation I like how the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owen,
We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
WOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the game right now, took these on a flight and wow! They’re just great over all headphones, only thing for me is that the bass isn’t too heavy, so if you’re a bass head, maybe these arent for you, but great for all music genres & even for watching movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
X4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin
Best fit for larger head sizes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this pair of headphones predominately for online school lectures while blocking out the husband, pets and television background noise. Not much to complain about other than the lack of ability to tighten the over head band. Even at the smallest size, my adult head doesn’t hold them in place for long. It is annoying but not worth returning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headsize, Thanks for sharing your experience and we are sorry that the headband is quite big for you. Please make sure the sliders of the headband are in their original position, or the default position. Make sure you are also wearing them correctly by following the guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Despite your concern, we are happy that you still like your Sony wireless in-ear headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest headset. My only quarrel is it might get a bit uncomfortable but it might be my head. I would definitely get it again. The sound quality is your own personal movie theater. It does come with 3 months of free 360 music. It chages your life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Battlestar,
We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Excellent Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I think they're well worth the money. They were easy to setup, with the app. They sound fantastic. And they don't look half bad, either - they're not too big or boxy. I could see myself using them for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andy, We are glad that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best headphones for anyone needing to drown out any type of noise from children, cars, airplanes,or a crowded station, and the sound quality is so immersive it really lets you feel the music differently. Every time I put these on I’m in my own world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas,
Great! We're happy to hear that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph