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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12628 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 12,628 reviews
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone, quality and value is good, I would not use other headphones, specially in airplanes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tioscott, We're happy to hear that you're enjoying your WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely the best headphones i’ve ever gotten i use them for everything the sound is absolutely amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emeli, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sound Proof From The Quiet Storm

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My college student loves this b-day gift I purchased for her returning to college for her 2nd year. Excellent quality and awesome sound proof.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarlonP, thanks for choosing purchasing our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ernestthegreat,

      We're thrilled you are enjoying the WH-1000XM4 headphones so much.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect for the gym and studying at my college library. I love the quality for the price! I eould highly reccomend yo my friends!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holder5pack,

      That's great! We're happy to hear that you're enjoying the headphones for your gym and studying. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    The Beasts But Updated

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The active noise cancellation is top notch and the sound quality is amazing. The only downside to these headphones are that there are only 3 colors to choose from but other then that I would recommend them to anyone in a heartbeat!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seoya, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about having more color options is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have Been in the lookout for 2 years to have a good over the ear headphones for professional and Personal use. Sony gave it all, right budget, Awesome Sound quality, Design, and No doubt the Noise cancellation is great. The icing comes with the color Blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adit, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sony always makes a great product and these are no exception.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, JaclynaG!

      We are so pleased to hear that you are enjoying your WH-1000XM4 headphones! Your feedback that Sony always makes a great product and that these are no exception is a wonderful compliment to our entire team.

      Thank you again for your continued loyalty to Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've ever bought for myself. Sound quality is incredibly crisp and noise-cancelling is amazing. If you're still over the fence whether to buy this or not, at a $200+ price point (when on sale), it's a must-buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ERPZ, You've made an excellent choice! We're very pleased to hear you like the amazing sound quality and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good iteration, Not Worth Upgrading Unless needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the previous iteration. These are marginally improved. If you have the 3s keep those, if your 3s finally started to break down get these. If your 3s are still good, keep them and get these when/if they ever falter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nappyrb, Awesome upgrad!e Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Definitely worth the money. When you have them on, you honestly can’t hear anything else. They’re the best noise canceling headphones I ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamkaD, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Great Noise Canceling, average call quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling at these XM4 is still one of the best in the market. The call quality continues to be average as the update on the microphone appears to be very small compared with XM3 version. Having the ability to pair two devices simultaneously is the main and probably only justification if you want to upgrade from XM3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are great they cancel all noise when I wear them out and when I’m listening to music or watching movies on my iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliviaW, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great cans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best noise cancelling headphones out there. I like the bronze touches on the black ones a little more, but the blue is a nice change from the seas of black, not so light that it’ll show wear and not a garish color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tman, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bose vs. Sony?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. After years of being a Bose customer I struggled with a change to Sony. The Sony set sounded like it offered more noise reduction and felt lighter to wear during long days of virtual conference calls. I am not sorry I bought Sony - love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shannon,

      You made the right choice with the Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! I'm very satisficed because I didn't have any connection or batery problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KarinaB,
      That's awesome! Wea re very excited to hear your satisfaction on the connectivity and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love these things

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wonderful. I love cut off feature while using at work. Noise canceling makes you feel like your in a orchestra by yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maury,
      That's nice to hear that you are enjoying your Sony WH1000XM4 for its wonderful audio quality and how it makes you feel you're in an orchestra because of its noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Unmatched Sound and Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line piece of electronics. I had the WH-1000XM2 and these are way better than those. I like the feel of them. As always they isolate sound perfectly. I would buy again in a min if I had to. I got these for the sale price of $279. Can't beat that!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG!! These are the best. Sound quality is truly unbelievable. My S.O. has tried them and now wants her own set. I am still in the learning phase and getting adjusted to all these have to offer. You definitely won't be sorry for this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wallyjac, Amazing! We're pleased to hear that that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Certified Bussin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with excellent noise canceling, I’ve had these headphones for over a year and used them almost every day and they have held up great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, CalebS! We're glad that you are impressed with the Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US