Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and do what they are advertised to do
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyS, Awesome! We're glad that you are enjoying the comfort and work as advertised. Thank you for choosing Sony. Erin
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried another brand but just didn't do it when you pay more doesn't mean better but have got all of what i was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hello weak,
Great! It's nice to know that you chose our WH1000XM4 over other brand and you are pleased with the quality and performance of it. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Wanted these for Teams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted these for Teams use in the office, but they just don't handle switching between stereo audio and headset audio when going back and forth from Teams calls to videos or Spotify etc. My Bose 700 seems to handle the task just fine, so I'll just use those for calls and keep the Sony's at home for music, cause they do sound amazing. Definitely like the sound better than the Bose, it just feels more alive. I wish the app had more information in it regarding the different features and what all the different settings and modes were for. The noise cancelling seemed to be on par with the Bose for office use, but I didn't really like the 'speak to switch' feature, when singing along to Spotify it would pick up my voice and paused my music for 10 seconds. Couldn't seem to turn it off while keeping the additional features of noise cancelling. Very premium feel, love the color and the non-flashy styling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyLefty, while we are glad to hear that you are happy with the sound quality of the WH-1000XM4 , we are sorry to hear that you are having a hard time using them for office use specially on Teams. For this, please make sure that your device has a Bluetooth function that supports calling connections (HFP/HSP). Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Best Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be obsessed with Beats. I had the Solo 2 & 3 and Studios 2 & 3. However, I tested these Sony recently and I am never going back to buy any new Beats ever again! These headphones are much better and I think these are the best at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreNose4U,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great ear phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear phone, sound is amazing l like the totality of the sound expierence. I will enjoy listening to all my music with this device .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymonP, we're glad you like the comfort and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Pretty good, but could use improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for my first pair of noise-canceling headphones. They are definitely a must for working from home. They're comfortable and do a good job of canceling out low- and mid-range ambient sound. But high-octave ambient sound is still fairly audible even with noise canceling turned on. All in all though, they suit my current needs, so I'm not upset with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolecx, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Really good value headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 350$ these headphones have a great value for the sound and features it packs, for sure better than any headphones around this value, Bose 700 can’t compare to this at all. But if you “got money”, AirPods max is beyond this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nova,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Used them on my 8hr road trip and it got rid of the road noise. Excited to see what being on a plane os like. Love the feature that lets you hear noise outside your headphones when you want to. Also a competitive price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, That's great! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
They’re great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my girlfriend for Christmas. They sound amazing and the noise cancelling works perfect! She is going to love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdub, We are glad that you like the sound quality and noise canceling of our WH1000XM4 headphones. You chose the best for your girlfriend. Thank you for trusting Sony! Vincent
Recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earphones, good quality, and changing from noise cancellation to transparency is very accurate and smooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavydI,
Awesome! We're glad that you like the sound quality, noise canceling function, and Ambient Sound Mode of the headphones. Thank you for choosing Sony!
-Ralph
Great for noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was excellent, and had amazing noise canceling. However, being in the apple ecosystem, it was a bit of a hassle to switch between devices compared to apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good for flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for airlines use battery is very good if you don’t stack the extreme feature with ncs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deathbyfar,
Thank you so much for such a great review! Glad to hear you enjoy your flight using the WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Great headphones, charging is a problem.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought December 18th 2022. Great headphones. I'm reallly really careful with all of my electronics. So I am bummed out that the have stpped charging. 16 months/$400, now they are garbage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesN,
Thank you for your time writing this review. While we are glad you like your WH1000XM4 headphones, we're sorry to hear that it stopped charging. Allow us to help troubleshoot the problem. Please try some solutions below:
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Check that the computer is turned on.
Wake the computer up if the computer is in standby (sleep) or hibernation mode.
When using Windows 8.1, update using Windows Update.
Restart your computer, and check whether the situation has improved.
Reset the headset.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Headphones that you need!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I was sold on the ability to still use them if someone speaks to me. You put your hand over the right side and it fades the sound. Really unique feature. Overall quality is amazing o these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dtrx, Glad to hear that you are happy with your purchase! We are also glad to hear that you like the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Well, beat for its class!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s Sony again, they have the best noice cancelling headphones which also very impressive app features. Specifically, this product has dual-connection capability which makes it very easy to use a headphone with 2 devices equally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the exceptional noise canceling function and fantastic app & multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Great head phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday present for the Daughter. She loves them over her Beats from two years ago. She is picky about the fit over the ears, she loves these. Noise canceling is great. She also says the quality of the sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaylind,
Thank you for writing this amazing review! This is definitely a great choice of gift for your daughter's birthday and we are glad she loves her new headphones particularly with its amazing noise canceling features and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
amazing and they pair with my sony bravia tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are as close to surround sound in headphones that you can get. they pair perfectly with my Sony Bravia tv. while gaming on the ps5 just simply touch the side of the headphones to adjust sound settings. love em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jarhiker,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent mutli-device noise cancelling headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Using it for music, TV, audio conferencing, phone and gaming. It is performing admirable in all devices. Noise cancelling is excellent and the app and automatic connections work great as well. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATORUZU,
Thank you so much for an amazing review and recommendations! We greatly appreciate you are enjoying the overall performance, features and connection to your device with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Great headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation makes you feel like you’re in a void like in the TV shoes where everyone is in a all white room or area. Sadly it was a present for my wife and she preferred something else do had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georgie, While we are glad to hear that you are happy with the noise canceling, we are sorry to hear that it had to be returned. We hope that you consider Sony again in your future purchases. Thank you for your honest review.
Regards,
Carl
Best gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for my daughter. Got it on sale $120 off plus 5% its a no brainer. She says sound quality is better than airmax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evanlea, thanks for choosing and purchasing our product. It is very nice to hear that your daughter is enjoying the sound quality of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl