Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
The best headphones out as far as I'm concerned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound is one of the best that we've had in a long time. So happy that I gotta it for the girls. They love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SopheliaJ,
Awesome! We're delighted to hear that they love their new WH1000XM4 and appreciate the amazing sound quality of their headphones. Thank you for choosing Sony! - Marco
So worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't owned over-ear headphones in years but I'm getting tired of earbuds. Switched from Galaxy Buds Pro 2 to these and I don't regret it. They're not the most intuitive for touch control but once you figure it out it's very simple. Love the volume control option. I would recommend these for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby,
Thank you so much for the 5 stars! We're thrilled to hear that switching from earbuds to these Sony XM4 headphones has been a rewarding choice. It's great to know you've mastered the touch control and appreciate the volume control feature. We hope they continue to elevate your listening experience. Thank you for recommending Sony! -Maria
GREAT Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these headphones to my daughter as a Christmas gift. They at best in the top 2 headphones I have ever used. The clarity, sound and over quality make these headphones a must have for any listening pleasure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeNesPhones, We are glad you chose our noise canceling headphose for your daughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent
recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones in my opinion has great noise cancellation and really good audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH1000XM4. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo
Amazed...!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price and quality is unmatchable. The sony app is one of the best out there.Sound clarity in this headphone is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karn,
Great! Worth every penny, right?! We're very happy that you appreciate the sound quality of our XM4 as well as the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
SONY HEADPHONES
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones great sound and great for the gym !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made this purchase for my daughter who loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndrewP,
Thank you for choosing Sony!
It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.
Best regards,
-Fred
A sanity saver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how I lived without these!! I'm able to block out the leafblowers outside my window, the neighbors next door and manage to get my studying done or watch TV without being annoyed. GREAT product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxgrlb4, Thank you so much for choosing Sony! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This over the ear head phones have incredible sound quality. I cannot take them off of my ears. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello China,
Thank you for your recommendation and we are very happy to hear that you are pleased with the audio quality of our WH1000XM4. Enjoy and thanks for choosing Sony! - Marco
Great for music and below average for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for noice cancellation. Good music quality. But below average on call quality. Even a 10$ off brand Bluetooth headset performs bette on calls. Switching between mobile and pc is hit or miss. Pc holds the Bluetooth connection for ever so only option is to disable Bluetooth in pc to proceed. Still a 4 star because it’s worth it for the noice cancellation and music quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkat,
We're glad that you like the music quality and noise canceling function of the headphones. Your feedback about the call quality and multipoint function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
Hope this helps. Thanks for sharing your review and for choosing Sony.
-Ralph
Almost too good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Battery Life!! I use these a t the gym and each workout is about 1 and a half hoarse long. Its been about a week and a half and i have yet to charger these. Outstanding ANC too!! The set up process is a pain. Only complaint really.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JD2011, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the long-lasting battery life and industry-leading noise cancelation of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Not exactly sliced bread...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity issues (even after firmware updates) and ridiculously useless "touch controls" made these without much merit in my eyes and ears. They could not hold a connection while my older Sony MDR XB950N1s worked as always, i.e., flawlessly. This was also evident in my test of the Sennheiser PXC 550iis and their Momentum 3 ANC headphones. I was not willing to keep hoping these would work. Their noise cancelling was not up to the XB950s abilities either. I may have gotten a bad seed but I was not willing to keep returning and trying another pair, so...Back they went. Others have a different experience. This is mine. Not theirs. ;-) No recommended by me at this moment in time. I settled on the Bose QC45s as the keepers of my recent ANC headphone comparison and alternate between those and my excellent Sony XB950s! The Bose are better than the XM4s but so too are my Sony XB950s. Trust me. I know what I'm doin' when I'm reviewin'.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSSS,
Thank you for choosing and purchasing our Sony WH-1000XM4 headphones. We are sorry to hear you are having a connectivity issue with your WH-1000XM4. Allow us to help and turn this into a pleasant experience. If the Bluetooth connection with headphones suddenly disconnects, it may be worth checking though the troubleshooting steps from the links below to isolate the issue.
When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
If the touch sensor control panel does not respond correctly, please refer to the guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Resetting and initializing the headset may also help resolve the issue. For instructions on how to reset the WH-1000XM4 headphones, refer to the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
We want to make sure you’re taken care of. If you are still having the same issue and you still have the uni, you can email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
best headphone ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable, best quality in sound, best noise cancellation compare to other headphones I have used such as apple's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidK,
That's great! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
BEST HEADPHONE'S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Best Ever Sony product!!! My best way to listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mbrigida, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and even better sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Best headphones yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones the quality the sound the case they come in everything you expect from an awesome pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminC,
That's is perfect! We are very happy that you like the audio quality and the protective case that came with it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best ANC around.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have one of the best ANC out there. I have had a few different brands that offer noise canceling but don’t do the same as these do. Would recommend if you are in the budget to shop for ANC headphones at this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclerichy, That's awesome! It's really nice to know you're satisfied with your purchase! We're thrilled to hear you feel the WH-1000XM4 is one the best sounding headphones that you've owned and you're enjoying the exceptional noise canceling feature and sound quality of the unit. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Best Headphones worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless noise canceling headphones are amazing!! I recommend these 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect,
Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph