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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12627 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 12,627 reviews
  • Rated 5 out of 5 stars

    Outstanding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever had, if I could rate them higher that 5 stars I would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielD,

      Perfect! We're thrilled that you are having a great experience with these headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a couple months now a the auido quality hasnt diminished. I can proudly say that the are the best headphones for noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresT,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High-quality, comfortable headphones. The noise cancelling is excellent as well as the sound. The Alexa feature is very convenient also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic,
      Awesome! We're happy to hear you are enjoying the amazing sound quality, noise canceling features, comfortable fit and Alexa features with your WH1000XM4. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever they sound so good and I wear it everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleH, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very good value for the product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexH,
      What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    sony head phone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it good, but design is kinda lacking. the sound quality is sony so very minor issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the design of your WH1000XM4. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. It’s our 4th pair we are buying for gifts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizb,

      Thank you for your enthusiastic 5-star review of the Sony WH-1000XM4 headphones! We are immensely pleased to hear that you love them so much that they have become your go-to gift—buying your fourth pair is the highest compliment we could receive!

      Thank you for trusting Sony for yourself and your loved ones!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Review!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my girlfriend, she loved it!!!!! Very loud and clear!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM, We're pleased to hear that she loves the audio quality of the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Superb sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamNguyen,
      Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and very comfortable very loud and accessible and look sleek

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, That's great to hear! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones for travel

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for air travel...very good at canceling outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesJ, We're glad that you're enjoying the noise canceling function. The WH1000XM4 is perfect for travelling. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Airpods Max Who?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An alternative to the airpods max. A lot cheaper and better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erica, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We're glad you are enjoying everything about these headphones, especially the amazing audio quality and you like the reasonable price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Still utilizing it with no issues and getting used to the controls. Sometimes it will switch from noise canceling to else but I think it’s more a user error than system error.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FB1804,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Regarding the noise canceling function, the steps on this link may help resolve the issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Manuals and help guides are also available through our support website. Please refer to this link:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Home and travel headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great, noise cancelling excellent. Folding with a pouch, great for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geew, Awesome! We are so glad to hear that you found a great headphone partner for your travels! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daily drivers and help keep me focused in a loud work environment. Drowns out nearly all distracting noise and sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Davel! We're thrilled that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Rated 5 out of 5 stars

    Tim R.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while I cut grass on my tractor, and they work great. I only hear a hum when the blades are cutting the grass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GEprofilerange, Fantastic! We're very happy to hear you're enjoying the exceptional noise cancellation of your new Sony headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Sony XM5 and they feel cushioning and comfortable but this XM4 they are overall better and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day,alexeirs89!
      Wow! Thank you for sharing your feedback. We're glad that you are satisfied with the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. I would 1000% recommend them to anyone who is looking for a pair that are durable, good quality and look amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelR, Awesome! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    BUY THEM NOT THE M5s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Sound in Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US