Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
John
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second x4 I've purchased from Best buy.Just as pleased. Best overall sound for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4. We're also thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned. As a music loving company, sound quality is our top priority. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, quality sound. The adaptive noise control can be annoying when switching on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
That's nice to hear that you are satisfied with the sound quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great, unless you are sensitive to headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these headphones. They sound amazing, are very smart and look fantastic. However, I repeatedly get headaches whenever I use these and it is too much. I am going to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniGilbert80, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing discomfort after using the headphones for a long period of time. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Regards,
Carl
Good in most areas
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these headphones daily, battery life could be better but I do use it a-lot. Speak to chat is probably the worst feature as it turns on by itself or is sensitive (eg. touching the pillow) but music quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. You may find this article helpful on how to resolve your speak to chat issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00285913
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
SONY NON CANCELING HEADPHONES IN GRAY BEATIFUL IM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS WAS A CHRISTMAS GIFT FOR MY GRANDDAUGHTER SHE WAS SO HAPPY, IT WAS WORTH IT 10 STARS!!! Beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieM, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great pair of headphones!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandaboy5k,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfortable and High Quality but lacks Bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly comfortable. Noise canceling is really good to the point that I won’t even notice if someone is talking right next to me. Bluetooth works perfect with my iPhone. I bought these to use for recording music and must admit that the bass response isn’t the best. For this reason I took off a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ahab85,
Thanks for commenting!
We are so happy to hear you are satisfied with the exceptional noise canceling feature, Bluetooth function, and comfortable fit design of our WH-1000XM4.
We are sorry if the bass sound of these headphones did not live up to your expectations. If you haven't yet, please download the Sony Headphones Connect app as it includes all sorts of tools which can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Best noise cancelling ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed a deal that took an additional $80 off! Worth the price, as I travel internationally for a living and the noise cancelling is phenomenal. But if a deal is available, take full advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcruise, We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality! Love these! Recommend to anyone looking to buy good quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
GREAT HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I love these headphones so much. Perfect for studying and for nice walks in the park.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseJ,
That is awesome! Thank you for your feedback and we are truly happy that you love our WH1000XM4. Thanks to its awesome noise canceling capability, you can now study without any distractions or can walk in the park without any unwanted noise. Thank you for choosing Sony! - Marco
Sound Greaat!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome. The only issue I have is they don't work well with Samsung Televisions. When you get them connected with a Samsung TV they sound fine but after a few minutes the audio starts breaking up and sounding garbled. This is a known issue that's been going on far to long and needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. You may find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
-Ralph
Sony Social Support
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for 2-3 years and it’s definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeccaP,
Thank you for choosing Sony!
We're elated to hear that your WH1000XM4 headphones have been a reliable and valuable part of your daily life for several years. It’s wonderful to know they continue to deliver the quality and experience you appreciate. Thank you for sharing your lasting endorsement!
Best regards,
-Fred
Best Headphones out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it everyday since I bought it. Best feature for me aside from the noise-cancelling and obviously the sound quality is that you can connect 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrasantiago, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Sony rocks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are comfortable, have great sound and have excellence build quality, definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover911,
Amazing! We're thrilled that you like the comfort, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I'm very happy with these Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony noise-cancelling headphones are the best I've tried. I'm very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello goingBestBuy,
Nice! We're truly happy that you are satisfied with your purchase and are pleased with the noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are comfortable and great sound. These are better than the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennicejM, Thank you for the fantastic review! We're glad to hear that you love the comfortable fit and great sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
good but not good for video calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise canceling is very good, it reduces the background to a great extent. can't wear for more than 2 hours at a stretch as it starts hurting my ear and head, unless I take it off for a second and put it back. not a right product for people like me taking zoom / webex / teams calls all day long. Missing the following features which is expected in expensive gadgets like this one. - Can't mute my zoom call from the headphone unit - it can't cut the background noise for people on the other end of my meetings - there is little lag in voice transfer when I speak on zoom meeting - when it is connected to laptop (windows 10) and iPhone, sometimes it disconnects my zoom audio on its own while i'm talking, not sure if this is messing up speak to chat feature. - when connected to conf. call from phone and tap on play/pause button, it kicks me out of the meeting. may be this is just built for music lovers in mind. heading to return this back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're glad that you like the noise canceling function of the headphones. It's unfortunate you are already looking to return the headphones because of their comfort and call quality.
Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Hope the steps above improve your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
Worth it. Buy it !
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and worth the price . Sound and everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NanaA,
Awesome! We're happy to hear you are enjoying the superb sound quality of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The noise cancelling is great! I use them for phone calls and they are top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigV, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl