Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Would recomend these to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these to be excellent. Love the noise cancellation and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardU,
Thank you for your purchase. We are plesed to hear your appreciation on the noise canceling capability and awesome sound quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend. Put them on, play some music, grab a book...everything else disappears and it’s just you and this story. Also, love listening to audiobooks with them. I literally use them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impeccable sound! Well built. Easy to use. Noice canceling works amazing. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LoganD,
Great! We're glad that you made the right choice in getting our Sony WH1000XM4 and pleased with the sound quality, noise canceling capability and how easy it is to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good for music bad for calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for music and i feel little uncomfortable after wearing for an hour...!! Same feeling with bose.. overall i like sony’s sound quality and extra bass compared to fake sounding bose.. bose is better for calls.. sony needs to improve a lot in call quality... people hear external noise more when i’m in calls.!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crk86, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your SONY unit. You may adjust the slider on the headphones to achieve desirable comfort.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Very good sound quality and the noise cancelling is amazing. My only quarrel is that they are not meant to fit small heads so I had to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dmoo, While we are glad to hear that you are happy with the noise canceling and sound quality of the WH-1000XM4, we are sorry to hear that you had to return them.
For this, you can use the sliders of the WH-1000XM4 to get a more comfort fit for the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. I use them all day and night. Working out, office meetings and around the yard..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeO, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best Noise Canceling Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. The noise canceling is great. I can work in quiet, even while my Grandson watches TV and/or plays switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanneG,
We appreciate you taking the time to share your experience with the SA-RS3S speakers. It's wonderful to hear that the new sound is so much better and that the clarity has been a great benefit for you both.
We are very sorry for the pairing difficulties you faced and for the confusion with the included instructions. We understand how frustrating that can be. We're happy to hear you found a helpful online guide and were able to get everything working. Please know that our support team is available from Monday to Friday 9am - 9pm ET and weekends 10am - 8pm ET. May you need further assistance you can reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for your review, and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Love my Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super, I’ve forgotten how much I love listening to my music with real headphones compared to AirPods! The bass response alone is incredible after a few years with those earbuds…. And the sale price is amazing too so go ahead and enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taxman56, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl
Noiseless heaven
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had, has been about a year since I’ve had them and they are still sounding elite!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milicc,
Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
More value for the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this MX5 at a discounted price of $229. Offers a really good value for the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis, we're glad you like the sound quality of our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! ~Earl
buy it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones, sound quality and noise canceling is so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NouC,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Top of the line quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line quality Headphones. I recently used these headphones on a cross country flight. They cancelled the airplane noise (e.g., plane noise, kids crying, etc.) wonderfully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Awesome! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Would recommend.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my kid. These have been great for allowing them to listen to their music and minimize noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MommaT, thanks for choosing and purchasing the WH1000XM4! Hope your son is enjoying our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Kid liked it a lot! It helped her to enjoy her kind of music and relax after school!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielN,
That's nice to know that your daughter is enjoying her Sony WH1000XM4. Thank you for choosing Sony! - Marco
Yay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superior. Plastic feels durable and high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, we're glad you like the sound quality and durability of our product. Thanks for choosing Sony! ~Earl
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Better than Beats. You can’t hear anything outside of the headphones when you have them on, even when not playing/listening to anything. They’re perfect and really good looking in person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VMiami, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sale price was good. They are great for listening to my computer using Bluetooth when there are other people in the house. Solid product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pawpaw, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
But it twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan-Fūcking-tastic. 10/10 would buy again. Don't let any negative review stop you from buying these. Those people are dumb, don't know how to use these, and deserve every bad thing that comes their way.
I would recommend this to a friend
amazing
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] insane quality and noise cancellation, really good product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zahim,
Awesome! That's nice to know that you are satisfied with the noise canceling feature and overall quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
great headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound love em very much. make sure to use eq settings to make it just that much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dannyt, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl