Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Good Sound Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I love the headphones so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CamillySh! Thanks for the 5-star rating. We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday, never fails and charges fast and last forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Versatile, Great Sound, Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise-canceling with options differentiates these from competitors. Two devices Bluetooth connection works great when using the computer and receiving phone calls on the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wiliam,
Great! We're thrilled that you are enjoying the comfort, noise canceling, and multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Supreme headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Kinda pricey but worth it. I just wait for it to go on sale at Best Buy and purchased it. It’s so good that I bought my wife one. Very comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benin,
We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had, the sound quality is awesome. Also great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MeshaunS,
Nice! Thank you for sharing your review of our WH1000XM4. We're happy that you like the audio quality of our XM4. Thank you for choosing Sony! - Marco
best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphone no cap, can’t hear my mom yelling at me so she smacks me in the head for it, would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AldrichG,
We appreciate the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality, superb noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi danceinwind, Fabulous! It's great to hear you are enjoying the exceptional sound quality and excellent noise cancellation of your new WH-1000XM4 Headphones. Thank you so much for your purchase and for choosing Sony! -Jess
Good over the ear headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH XM4 are mazing over the ear headphones. I have big ears and these kinda fit into the ear cups. Sound quality if awesome. I wouldn't wear this continuously for long periods. I have been on 2-3 hour long calls and they have worked great. The app makes sure your firmware is up to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshnKiks, We're glad you're enjoying the outstanding sound quality of the headphones. Good to know you're utilizing the features of the Sony headphones connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! -Jess
Sony 1000
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, great sound and blocks 90% off outside noise. Much better than the newer version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShirlT,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great everyday headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market right now, that aren't audiophile quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johnny5,
Great! Thanks for the feedback and we're glad that you appreciate the audio quality of our XM4. Thank you for choosing Sony! - Marco
These are great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. I had Bose and beats before but I really like new features such as multiple device Bluetooth connections and awesome noise cancellation. also, new interface to play music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blah,
You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Overall good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Great sound and Noise cancellation, unfortunately call quality suffers. Easy to use Comes with a headphone cord Con: Wind noise present whether you are in a room with a ceiling fan or outside. Sony needed to do a better job at getting the Noise cancellation on the phone. Short Charging cable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georb123, We are sorry to hear about your concerns with your wireless headphones. The noise canceling function feature of the unit is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Despite your concern, it's nice that you like the overall quality of the headphones. Make sure to update the firmware of the headphones to resolve any software-related issues and to improve the performance of the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for choosing Sony! -Vincent
Love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality, price was reasonable (on sale). Third pair in our home, we all love!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSAA, we're glad you love the sound quality of our product! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Carolina
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and very good looking piece my daughter has for college and helping her good.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic to hear, MartaG!
We are so glad the WH-1000XM4 headphones are working out so well for your daughter in college.
You picked a top-tier pair of headphones that are perfect for a demanding college environment. The XM4's combination of industry-leading noise cancellation and exceptional sound quality means she can block out noisy dorms and libraries to focus on studying, and then fully enjoy music or movies when it's time to relax.
And yes, they are a very good-looking piece of tech!
Thank you for choosing Sony to help your daughter succeed!
Best regards, Gus, Sony Social Media Team
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for my workout. They’re very comfortable and has a very good noise quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thanks for your feedback and we are very happy that you found our WH1000XM4 very comfortable to use with a very good noise canceling capability. Perfect for your workout sessions! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's great product. love them, I used to have the beats studio , but those are better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lotfiB,
Awesome! We are thrilled to hear that you are enjoying your new WH1000XM4. Thank you for choosing Sony! - Marco
Look elsewhere if you want a great headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. That’s all the good. Overhyped. Headphones sound good but not for the price. Not comfortable for long periods and do. It get loud at all. If you are doing anything at all they will not stay on. Overhyped and underperforming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock316,
We are sorry if the headphones failed to meet your expectations. When using the headphones, you can adjust the length of the headband for comfort. More details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=headband
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Perfect Noise Canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I grabbed these earphones on sale! These go with me everywhere I travel to. The Noise canceling is awesome! Of course, the sound is as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Great! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so much. Noise cancelling is amazing, especially in really noisy spaces. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaI,
That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph