Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Better than Apple
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable wearing it. Compared to the Apple headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RachelleD! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
Sure :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think if they are on sale, buy them because it feels good to get a deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ,
Thank you for the 5-star review! We agree that getting a great deal is the perfect bonus! We're glad you chose the Sony WH-1000XM4 headphones, which are renowned for their industry-leading Noise Cancellation, their ability to deliver exceptional sound quality thanks to the powerful HD Noise Cancelling Processor QN1, and convenient features like Speak-to-Chat, which automatically pauses your music when you start talking. Enjoy the peace and quiet of your music!
Thank you for trusting Sony.
Regards,
Dominick
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really loved it. it sounds really nice and helps me through everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JojoR,
That's nice! We're glad that you are pleased with the audio quality of our XM4 and how it helps you focus on your tasks. Thank you for choosing Sony! - Marco
Expected higher volume
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound but volume loudness low. Compared to my other Amazon headphones it did not add much value fie the price. I did teturn them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CaloyC,
We are sorry to hear that the volume of your headphones is low. This s definitely not the customer experience we want you to have. Please make sure to turn up the volume of the headphones and the connected device. You can also connect the Bluetooth device to the headset once again. To further test the headphones, connect them to several different Bluetooth devices such as portable players, other smartphones and tablets.
Despite your concern, it's good to know that you like their sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Best over the head earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I really like over AirPods Pro but the sound noise cancellation isn’t as good as the pros but for a over the head option I think it’s better if being mobile is not in mind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward254,
Thank you for the 5-star rating. We're glad you like the comfortable fit of your new WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed at the quality of sound that came from these headphones. The noise cancellation was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesR, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Loose fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a little loose for moving around, but sound good and battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxx, Thank you for sharing your experience. While we're glad you like the sound quality and battery performance, we're sad to hear that you have concerns with the fitting. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head. Enjoy and thanks for choosing Sony. -Craig
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! The color is perfect and so is the noise block.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionicioO, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality. I love these headphones. Not to much base. Sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyG,
That's amazing! We're very happy that you are loving the audio quality of our WH1000XM4. Thanks for the feedback and thank you for choosing Sony! - Marco
Amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was stuck between getting these and the Apple ones. I’m glad I went with these. Great quality, my go to for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jebb, You've made a great choice! We're glad to hear that you're using the WH1000XM4 as your go to headphones when going to the gym. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones great quality very good!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vaal,
Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Amazing quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases, if you’re an audiophile, music sounds amazing! I love to increase the bass a little bit and overall love the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good i had to return them because pretty pricy but brought again during black friday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, Thanks for the purchase. We're glad that you like the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are bu far superior to its contenders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VRMcdaniel,
Thank you for choosing Sony!
We're excited to hear that you recognize the WH1000XM4 headphones as superior to others. Your appreciation means a lot to us, and it motivates us to continue delivering exceptional products that enhance your listening experience. Thank you for sharing your positive experience!
Best regards,
-Fred
Great performance with poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first impressions of the headphones were positive, based on also owning the earlier competitors, the included accessories were on par with what others offer. The sound quality and noise-canceling is excellent while the battery life outperformed my expectations. The only improvement would be to have more seamless switching when connected to two devices. The performance of the headphones made these my go-to headphones for work and leisure for the last year and a half. Until recently where the right ear cup swivel joint broke and the retaining clip sprung loose. This is a common problem search to find numerous threads. Contacted support only to be told physical or cosmetic damage is not covered by the warranty. The part that failed is under the headband with less than 1mm of access. Very unusual for many people to see common damage in difficult-to-reach areas all on the same ear cup. The manufacturer does not stand behind their product while the competitor headphones I own are 4 years old and still perform great with no issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
Thank you for bringing this to our attention. While we are glad you like the sound quality, noise canceling features and overall performance of the WH1000XM4, we're sorry to hear that it broke down after a year and a half of use. May we know the case number so we can review your file in the system and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
They are great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are what i expected and i love them cant go wrong with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, Thank you for the wonderful feedback! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Shazam!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great headphones. I got a deal on them and had to take advantage of the sale price on this amazing headPhones. If in the market for some, u must get these gems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DVDs,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Omg what a sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Bose and haven’t regretted it Sound quality is mesmerizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyR, That's great to hear! We are glad that you like the sound quality of your new Sony WF1000XM4. Thank you for your purchase. Enjoy your music! Vincent
Awesome sound and tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. The ANC is really good along with the other features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
So glad I chose these noise canceling headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these over the ear noise cancelling wireless headphones after trying the Sony WH-1000XM4 that my daughter bought at Best Buy. Pairing the bluetooth to my devices was easy. I use them when cutting the lawn outside while listening to the music library on my I-Phone and while using my laptop indoors. The features on these headphones are amazing. I can answer an incoming call on my smartphone, increase or decrease volume on music I'm listening to, or listen to momentary conversation with someone who might walk up, by touching the right side earpiece. The stereo sound is excellent, I would not hesitate to recommend these headphones to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, Awesome! Glad to hear that you got the best noise-canceling headphones for you! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl