Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. They're seen as the best because they are pretty dang good! The ease of use is good, but not great. However the sound is pretty dog on good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar4e, Awesome! We're glad that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly believe these are the best headphones you can get in this price range. I waited to see if they would get a sale price and grabbed it as soon as the priced drop for the holidays
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elite101,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great headsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It been good headphone just mic it benn up and down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonTruco,
We’re sorry to hear about the inconsistent microphone performance. To improve this, please ensure your firmware is updated in the Sony | Headphones Connect app and try unpairing and re-pairing the device to refresh the connection.
Thanks for choosing Sony.
Best regards,
Eliab
Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best headsets I've ever owned. They sound great, and the noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanA,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Superior Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still pricey even with the Xmas sales but I found the sound quality to be well worth it. Slightly Better than Bose QC45 and much much better than Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi REDDYC, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I previously had the Bose QC35 and Sony blows it out of the water in terms of noise cancellation and sound quality when listening to music. I highly recommend Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chokoloko,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Christmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift to my grandson. He is a college student and absolutely loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LHardy,
What a nice Christmas present! We're sure your grandson will enjoy this one. Great sound quality, awesome noise canceling capability and other amazing features for our WH1000XM4. Thanks for choosing Sony! - Marco
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. Great quality and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexR, fantastic! We're truly delighted to hear about your satisfaction with the amazing sound & quality of your WH1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that the charge lasts for days and i use it at work all the time. The only thing i am not used to is the touch options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Excellent! We're thrilled to hear you love the amazing battery life of your new Sony WH-1000XM4. We also appreciate your feedback about the touch control option. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents at https://us.esupport.sony.com/support/s/service?language=en_US who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this everyday on my commute to work! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RatanakH,
That's awesome! We're glad that you love our XM4 headphone and were able to use it every day when commuting. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
Sweet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! I have the previous model and these are just a great step up! Definitely love the pause when taking off and how it'll pause when being vocal rather than holding onto the right side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Amazing quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, although the headphones can have a steep price. Make sure to get it while it's discounted as it's not too rare to find at $250 instead of $350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Thanks for the excellent review! We're glad you like the overall quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Whole New World
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new wireless headphones. Amazing product. I still have the headphones with the cord and was hesitant about upgrading. Glad I did... amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Eric! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. The quality and ease of use is a class of it's own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoAb,
That's awesome! It's nice to know that you are pleased with the quality and how easy to use our WH1000XM4. You can now enjoy listening to your favorite music without any distractions. Thank you for choosing Sony! - Marco
Sony headphones are different
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! I couldn't be more happy then buying these it was worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Belki,
Perfect! It is so nice to hear that you are satisfied with your purchase. We're happy that you are pleased with the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
AMAZING Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have ever purchased. Expensive but if you get them on sale i would definitely pick them up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobL,
Thank you for choosing Sony!
We're pleased to learn that you're so happy with your new WH-1000XM4 headphones! We appreciate you taking the time to share your positive experience and for your honest feedback regarding the price. It's great to hear that you feel the quality is worth the investment, especially when found on sale. We strive to create products that offer a premium listening experience, and it's rewarding to know we've succeeded for you. Enjoy your headphones!
Best regards,
-Fred
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. We purchase the item and the original would not hold a charge. We had them replaced with no hassle but it had only been a few weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Try these Sony headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sony always makes high quality products so give them a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kaizen,
Nice! Thank you for yor recommendation and for your trust. We are truly happy to hear your satisfaction on the quality of our WH1000XM4. Thanks for choosing Sony! - Marco
Solitude!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most amazing noise canceling headphones. Far exceeded my expectations as to there effectiveness. If you are looking for a way to escape the noise of life these are for you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
You made the right choice with the Sony WH1000XM4 Noise Canceling Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, you get your money's worth. You can hear the difference of the quality of sound in the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmanuelAndayaINCRadio,
That's awesome to hear! We're glad that you're enjoying the sound quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David