Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Amazing product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headset with super sounding . Sony don't miss
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
This technology continues to improve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently flew on a flight with a crying baby? These headphones did the trick and i slept for 2 hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoctorK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Super nice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShanT,
That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Headphones sony 1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphonesis wow, my husband love this it, the sand is great, and recognizes when when its on your ears and it turns on and once you take it off you ear it turns off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ag123, we're glad to hear that your husband loves our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Amazing headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and de sound cancellation is just great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleS,
That's awesome, right!? We are very happy that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
They really are excellent headphones amazing build
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They really are excellent headphones amazing build quality amazing sound if you can get them on sale and you got the extra cash definitely snatch them up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdoge, Wow! We're glad you like amazing built quality and excellent sound of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
sony xm4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So helpful for studying and they look really cute!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi,
Perfect! We're thrilled that you like the design and performance of these amazing headphones. Thank you for choosing Sony!
-Ralph
Lovely Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They do not disappoint. I wish I had bought them sooner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
That's fantastic to hear! We are so glad you love the WH-1000XM4 headphones and are enjoying the experience.
Thanks for choosing Sony. Best regards, Eliab.
BEST CANS EVER MADE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands-down the best headphones money can buy. Nothing I’ve ever used can come close to these cans! The sale price made these an even better deal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Degar,
Great! We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my son! He doesn’t put these things down. Enjoys listening to his music and stated these are the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nina,
That's awesome! We're glad he enjoys the sound quality of the headphones. We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Good noise cancellation but issues with Ubuntu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it while traveling and they were super comfortable and the noise cancellation worked like a charm. I've tried using it on an Ubuntu laptop for zoom meetings and it has issues with being set as the default when starting meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dnash,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having the best experience when using a computer for video calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the steps on these links to help you set up the headphones for video calls:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They work well, feel comfortable even after wearing them a whole day while wearing glasses. Only thing would be the bluetooth interference on the handsfree setting (specific to PC meetings). Once I figured out the correct setting on my PC, I am very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, We are so happy to hear that you are satisfied with the comfort your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and clear sound for the sale price. Will purchase more for the holidays.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronda,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite out of my two dozen headphones. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeheeMF,
That's fantastic to hear! We are incredibly thrilled that the WH-1000XM4 headphones are your absolute favorite among your extensive collection. Thank you for the high recommendation!
Thanks for choosing Sony.
Best regards, Eliab
simply the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly, these are simply the best headphones available on the market. they sound great. work great. and deliver on everything you'd expect for headphones at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johncfechter, we're glad you love the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Cool!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than my Beats! They are an excellent quality! In addition, they are so cool! All my friends are jealous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OkilaE, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works well. Easily syncs to 2 devices like my iPhone and iPad simultaneously. All while having excellent audio. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkC,
We appreciate the positive feedback and we're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and enjoy your headphones!
Regards,
David
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphines are topnotch. Noise canceling to the nines. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DragonSlayer,
That is awesome! Definitely one of the best! We are delighted to hear that you are pleased with the performance of our WH1000XM4, especially its noise canceling capability. Thank you for choosing Sony! - Marco
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have great sound. The software that comes with them is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kaeleth,
Nice! Thanks for the feedback and we're glad that you like the sound quality and the Sony app for the headphone. Thanks for choosing Sony! Enjoy! - Marco
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! More than happy, price was very competitive. Very good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC,
Nothing makes us happier than hearing about happy customers! Thanks for the awesome feedback. We always strive to deliver the best quality with our products. Nice to hear you like your WH1000XM4 headphones. Thanks for choosing Sony! - Kris