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Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12627 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 12,627 reviews
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good christmas gift for my girlfriend she is going to love these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaiah,
      Perfect gift for a perfect girlfriend! Your girlfriend will surely love this one! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Comfortable headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and produce great sound. The downside is that the noise canceling isn’t the greatest and they drain my cell phone battery quickly. I would recommend them to anyone looking for a great pair of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I really love them you should get some as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndraeF,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH1000XM4 headphones! Your enthusiasm means a lot to us, and we're grateful you took the time to share your positive experience. Knowing that our product brings you joy inspires us to keep delivering quality and innovation. Thank you for recommending them to others!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Perfect for Flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Babies screaming on a plane? Got that one guy who doesnt use headphones even when told to? This is your solution. Done deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justine,

      Awesome! We're glad that the noise canceling function is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with this purchase. I am partially deaf so I wanted a pair of over-the-ear headphones. I am very happy with these. The sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cyb3rN1nj4, , Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A+++++ quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones ever.Better than Apple. Amazing gift for children

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irina, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've purchased. It's good to know these headphones were a perfect gift for children and they are enjoying the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess Sony_US

  • Rated 5 out of 5 stars

    Nice improved version from the Sony series.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is fun to use. Excellent quality of sound. I’ll recommend it to anyone, any day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riliwanu, awesome! We're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Super Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Awesome Awesome bought two! The 360 surround sound is so good! Beats were heard like never before. This was 3 dimensional a complete emersion in sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMedina, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do your homework you'll find that in this price range, these have no competition. They're that good. Use them once on a plane and you'll feel like they paid for themselves.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gixxerrider,

      Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple one of the best in the market sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisBernache, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing buy! I also have the AirPods Max but this one is lighter and aesthetically pleasing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VieY,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the aesthetic and lightweight design of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    LOVE!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for travel, especially airplanes. Flew 6 hours peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oreovision,
      Great! Looks like you found the perfect travel headphone. We're glad that you like the quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where have you been all my life. Such a game changer. We have a room with a piano that my daughter pounds on, these make that area so much more tolerable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheGreat, Awesome! We are so glad to hear that you have found the perfect headphones for you! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if yall looking for some good headphones other the the airpod pro max these are the ones to get they are better thb but yea

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daddy,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a trip to Phoenix. Best quiet flight ever. Highly recommend. Works great with my Sony Bravia too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnnypball, You've made an excellent choice! We're thrilled to hear you're enjoying the amazing noise cancellation of your Sony WH-1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Catch them on sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for the price. Have 2 pair in the house now

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawn,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you’re enjoying your WH-1000XM4 headphones alongside your other pairs. It’s wonderful to know they’re delivering good value and enhancing your listening experience at home. Thank you for sharing your feedback with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones for college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. These have helped me out throughout school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GersonP,
      Wow! That's nice to hear that you are enjoying your Sony WH1000MX4 and how it helped you focus on your school/studies. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    amaze sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well, for 199, this headphones is the best you can get out there. there's just no doubt in sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VarshikaP,

      We're so glad to hear that. You called out both the great value and your trust in Sony, and that's exactly what drives us. The WH1000XM4 offers premium sound and reliable performance that sets it apart and we hope you enjoy it!

      Thank you for choosing Sony—hope your day is amazing!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones for work from home. Mic works great. They are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyrtleTurtle, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    They are amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are amazing and the app that comes with it makes it 100 times better and they are so light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieL, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US