Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Headphones Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! The noise-canceling works wonders! I would definitely recommend these headphones over any other kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
One of the best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. These headphones are amazing and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nason,
You made the right choice! We're thrilled that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg I love these!!! I was torn between these and the Bose headphones but these felt so comfortable on my head and ears
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, Nekole! You've made a great choice! We are so happy that you are satisfied with the very comfortable fit design and superb performance of the WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is the best. i love the color and easy control settings on the side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gloria, we're glad you like the ease of use, color and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
NALINS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this headphone very much. It cancels all the outside sound. I find difficultto use its all the features. Overall a great headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalins, Fantastic! We're very pleased to hear you're enjoying the industry-leading noise cancellation of your new headphones. We appreciate your feedback about the difficulty you're having with all the features. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony wireless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sony with 2 device connections! I have the earbuds but, these enhance the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBdagger, Thank you for the amazing review! We're very happy to hear you like the excellent sound quality and multpoint connection function of your new Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Tim c
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought present for daughters birthday she rarely never is without them on her head!! She absolutely loves these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsong, This is a great Birthday gift idea! We're thrilled to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great sound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyD,
Nice! We are very happy that you are pleased with the excellent sound quality of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco
Mr Olivarez
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok%*********************************************************************
I would recommend this to a friendGreat sounds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and ANC delivered by this headphones. I had people complaining about echoes when using it as a headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickAnderson,
Thank you for your feedback and it's nice to know that you like the sound quality and ANC feature of our XM4. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
Marco
Good Noise Cancelling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research. If doing over would try the different ones. It's a little bigger than anticipated. Battery life is great. Maybe expecting too much on noise -cancelling. Got it on a deep sale and worth that price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lundnc, You've made an excellent choice! We're glad you like the amazing battery life and noise canceling feature. To ensure optimal noise canceling, please follow the guidelines on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Still relevant and sounds vey good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent
Hey em quick!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for studying and long trips! Also the ANC on these things are best out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Madevthe right choice. Sony was the better product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl
Great headphones for the gym & school
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance & sound on these headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I put them on and I INSTANTLY loved them because they can even cancel out my brothers yelling at each other 24/7. Perfect for spacing out to music with!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
Thank you for the purchase and we're happy to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
Literally changed my life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been so obsessed with fhe noise canceling, just wish i got black instead of silver .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ja1bee,
Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a bit on the high end $wise but you get what you pay for. worth the $$$$ made the plane ride much better. sony is my go to product & they did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Had me wanting to gift a pair
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good we own two now. This was the first pair we got and the anc+sound quality just made it an easy choice to buy again. Great gift idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCBA,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a present for my 17 years old son to use in the gym during workouts. He’s very happy, the sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Returned,
You made the right choice! We're glad that these headphones are perfect for your son's workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph