Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$454.00

Customer reviews

Rating 4.7 out of 5 stars with 12629 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 12,629 reviews
  • Rated 5 out of 5 stars

    Hp

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that block any outside noice. Great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Thunder10,
      That's awesome! We are truly happy that our Sony WH1000XM4 works well in blocking outside noise but still lets you enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    cute

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well and have good noice cancelling get them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarsL,
      Awesome! Thanks for purchasing our WH1000XM4 and we are happy that you are satisfied with your purchase and performance of our new headphone especially the noise canceling feature. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Slight upgrade.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as the old 1000xm3's but with better noise canceling, automatic pause when taking off the headphones and thats about it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ffman7,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and wearing detection of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset. Comfortable and great sound. Easy use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CookieB, we're glad you love the comfort and sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Cancels out all noise as advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JackS, Thanks for sharing your feedback. We are glad that you like the noise canceling feature of your Sony WH1000XM4 headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Somy Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mf quality. So good I couldn’t hear the thieves breaking into my home. Overall 9/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BDJakaBigDaddyJoey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fabulous headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, would definitely recommend to freinds and family :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Jared!

      We are truly happy to hear your satisfaction with the amazing performance of our WH-1000XM4. We greatly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best noise cancelling headphones on the market.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello William,
      Perfect! Thank you for your honest review. We're glad that you are pleased with the noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Over The Head in the market!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best headphones ive ever had. Downloaded the apps to equalize audio and the noise canceling is astonishing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierReviews, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the money

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones hands down on the market with clear audio and bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Juan,
      Great! Thank you so much for your time writing this review. We are truly happy to hear that you are satisfied with the audio and bass quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    pretty great headphones for the anc

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so good i bought two, this being the second, as a gift. definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenC,

      Awesome! We appreciate the support and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Decent headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty great for noise cancellation. They won’t stay on your head when working out in the gym. Not very load as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TashunB, Thanks for sharing your experience with the WH1000XM4 Wireless Headphones. We're glad to hear that you are impressed with the noise cancellation feature of the headphones. As it turns out, the headphones aren't quite designed for sports. To prevent the unit from falling, adjusting the headband and the earpads properly can help for a firmer hold and better noise canceling experience. To improve the sound level of your headphones, redo the connection on your headphones and source device and try increasing the volume on both devices. Hope this helps. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    As usual, Sony blow my mind!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good on every check mark! What is good ? Everything about it. What is bad ? Nothing so far. I will love to see cushions pads for a replacement on Best Buy also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HonestlyReviewer, Good to know that you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. The cushion pads are replaceable. Should you need assistance in getting the cushion pad, please email us at socialsupport@am.sony.com.

      Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my wife as a gift sound great and don’t fall off when working out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelM, This is a great gift idea! We're pleased to hear you appreciate the amazing sound quality and secure fit of our Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The sound cancelation works great. I am able to hear music and movies clearly while traveling on planes and trains.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, fabulous! We are so happy to hear you have an enjoyable traveling & listening experience- especially when using the outstanding noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good headphones for everyday use and very loud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EmmanuelG,
      Awesome! It's nice to know that you are satisfied with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY DAUGHTER LOVES THEM. THE CANCELING OF NOISE IS GREAT.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GuadalupeR,
      That's awesome! We are delighted to hear that your daughter loves her new WH1000XM4, especially the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first noise cancelling headphones, bought them for work from home and they work perfectly. 2 device pairing is great and noise cancelling really works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just buy it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Noise-Cancelling Headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones!! Completely cancels out the puppies crying at night while trying to crate train them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momof3, That's amazing! Glad to know you like the industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US