Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Excellent Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in search of a pair of noise canceling headphones and these are top notch.
I would recommend this to a friendExcellent noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent nose cancelation. Excellent treble n base sounds. Reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike007, we're glad you like the noise canceling feature and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Great Sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed using while flying out of country. Great sounds!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RowenaI,
Perfect! We are thrilled to hear that you are enjoying your flights, thanks to the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
5 star head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it; works spectacularly. High quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Perfect! We're thrilled that your daughter is having a great time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
New earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves it! He used it on our trip to Las Vegas and he said the sound was clear. He especially liked the blue color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVforPearlCity,
Great! We're glad that your husband likes the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply the best!!!! The noise cancellation is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelO,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Solid investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! Once your customizations are set up, the headset is perfect! I use these for video/audio editing as well because of the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that these headphones are perfect for your video/sound editing sessions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product very good no problems works very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mac2020,
Thank you for the fantastic review! We appreciate you taking the time to share your positive experience with the WH-1000XM4 headphones.
We are delighted to hear that you find them to be a very nice product with excellent and consistent performance. Our goal is to deliver an exceptional, hassle-free listening experience, and your feedback is the best compliment we could receive.
Thanks for being part of the Sony family!
Regards,
Dominick
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good comfort but gets a little warm. Used these on an airplane and noise canceling is great. Sound quality is okay but better after changing some settings in the app you need to install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inaff, We're very grateful for this positive feedback! Good to know you like the comfortable fit, great noise cancelling feature and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best on the market.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones for noise cancellation on the market. Period, end of story. The blue is amazing, so glad they came out with this new color.
I would recommend this to a friendtgh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound whit my phone and nice APP for use it but I can not use it with my TV easy, so I just return it because it was complicate for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tgh1352,
Thanks for the feedback and we do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Excellence and great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. Definitely will recommend the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lourdes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sound is good mic is bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling. The microphone is very soft. hard to use for calls. Would have gotten different headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RyanB,
Thank you for purchasing our WH1000XM4 and for your feedback. While we are happy that you appreciate the noise canceling capability of our XM4, we're sorry to hear that you are having some issues with the microphone and having a hard time for making or taking calls. The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
To fix this and to get the optimum performance of your headphone, please make sure to install the latest software version of the headphone via the Sony Headphone Connect app.
You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Your feedback is highly appreciated and thank you for choosing Sony. - Marco
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really great. My only complaint is the charger that it comes with is really small
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for telling us about your experience with your WH-1000XM4 Wireless Noise Canceling Headphones. We're truly glad to hear you are enjoying the excellent audio of these headphones. It is safe to use a different charging cable. That being said, to avoid any issues in charging the unit, we recommend using only the USB cable that was supplied with the headphones. We will have your feedback about the length of the supplied charging cable noted as we always strive to make this a better experience.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Jess
Can't even hear the construction upstairs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roommate is doing construction upstairs including replacing the drywall and floors, and this makes it all go away so I can focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlderTechology,
Great! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect pair of noise-cancelling headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the headphones to have for travelers and coffee shop workers. Noise-cancelling is out of this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymous,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Bring peace to your next flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did a nice job reducing cabin noise during a recent flight. Could still hear a crying baby but greatly reduced engine noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xyzzy, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones ever! Noise cancellation is supurb and the pause feature is great too. They sound amazing also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ryno9182, Great! Glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair list my first one Great quality live them especially using @ gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dishwasher,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset with amazing sound quality and noise cancelation. Iam enjoying it everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxx, Awesome! We're very pleased to hear you're enjoying the amazing sound quality and noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam