Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Sonny headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I ever owned. It does it’s job by canceling all outside noice. Sounds is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Upgraded, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally bought the samsung buds live but those hurt my ears. These do not hurt.my ears and have a 30+ hour battery life wowza
I would recommend this to a friendBrand response from SonyListens
Posted .Hello captainawesomeo,
Thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the comfortable fit design and long-lasting battery life of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Awesome Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been my favorite over the ear headphones for some time. Performs very well in all aspects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really good, I would say even better than the xm5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, kwharanaz!
Great! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We''re glad that you appreciate the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
The return policy sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. I already had a pair. I bought this one for my wife and she never opened the box. The 14 day return policy sucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
We're glad that you are enjoying the amazing features of the headphones. Your feedback is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very easy to use and sound amazing. I wore them to fly last week and really loved how well the noise cancellation worked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Awesome! We are glad you love the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality build even though it is plastic. Noise cancelling is amazing and sound quality as well! Feels really good over the hears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nico,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones. Period.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. These headphones are soft, light weight, sound is amazing and all the features are worth the upgrade from the 1000XM3 model. Trust me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi littlejohn,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great pair of headphones. The only reason I give 4 stars rather than 5 is because of the stuffiness. After a while, they do get very hot to wear, especially in comparison to the Bose 700. But the ANC and sound quality are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the design and comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
MX3 replacements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better features than the MX3, sound only slightly better. Less muddy bass. Also, fantastic new Blue color!
I would recommend this to a friendMid at best.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh, these were okay. Did not wow me, but are very comfortable. The pressure optimization gave me headaches for the first 2 weeks. I was going to return these, but didn’t realize there was a 14 day return policy. I guess I’m stuck reselling them as I’d prefer a more crisp sound and deeper bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DazzlingDiamond, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the unit for comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
For sound quality, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Definitely would buy another pair without hesitation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daylyn, Great! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Phenomenal AirPods Max alternative.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly premium sound. A good alternative to Apple AirPods max, wonderful, build quality and sound. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My Favs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those of us Media Junkies know the 2 best are These 1m4 and Sennheiser. And these are amazing. To me the sound even sounds more tuned. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdot213,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Check band size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Not as great on the bass as some headphones but way better on noise canceling. If you have a head on the smaller size these headphones may not fit. I do not have to extend at all and they are a bit loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkandTw1s1t3d,
We are glad you like the noise canceling of the headphones. We will take note of your feedback regarding the headband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Everyday use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, a little bulky but it cancels out all the other noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MicheleL, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
XM4 - ANC at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. Love the sound and that the app has an equalizer to adjust for preference. Comfortable even when wearing for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my wife, and she loves them. She uses them in the kitchen when she is cooking, it keeps the noise out from our other TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
My mistake.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I really can’t give you an honest review. My fault. I’m taking a trip soon and decided I had vastly overbought for my flying portion of the trip and I just couldn’t justify the expense. They are highly rated and the salesperson was great. Never even used but tried display in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanJ, thanks for choosing and purchasing our product! Hope you'll enjoying your new Sony headphones soon! ~Earl
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. I look good with them. I will buy Sony brand again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your support and thank you for choosing Sony!
-David