Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Top Notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones out there! Had Bose QC3511. Even better than the Bose 700s! Also, got the Sony 's for a great price. $278
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Satisfiedcustomer,
We are glad you like it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item its one of my best purchases in best buy excellent quality price reasonable and easy to use definitely I recommend to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Israelmedina,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works very well and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GG1120, Perfect! We're very happy to hear you like the amazing noise cancellation and sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
The go-to
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Prefer of my XM5s for size of case, base, and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheAllKnowing,
Fabulous! We are happy to know your satisfaction with the carrying case size, bass sound quality, and industry-leading noise canceling function of our WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort! I can go hours on end without feeling discomfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fausto, That's great! We're thrilled to hear you like the comfortable fit of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Our second one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one before for my daughter and my other daughter want one too..so we bougth the blue one. They are both satisfied with the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Wow! Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thanks also for getting another XM4 for your other daughter! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony does it right!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had!! great sound cancellation and superb sounds come from this device. It takes me into another world!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DESTROYERDAN, we're glad you like the sound quality and noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Perfect Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headsets. I love the volume and everything in it. I have 3 pairs of it for me and my family members. Love this product a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
Thank you so much for the love and support! We're thrilled to hear you and your family are enjoying the headsets; owning three pairs is the ultimate compliment! We're so glad you're loving the volume and all the features!
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality
Banging
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the headphones ive had. Have three pairs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhonny,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4 still great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for everyday use. I hardly use my phone without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherM,
Thank you for your review! We're so glad to hear that the WH-1000XM4 headphones have become your go-to for everyday use. We designed them to seamlessly integrate into daily life.
The Speak-to-Chat feature is one of the things that makes them so perfect for daily use. This function automatically pauses your audio and lets in ambient sound when you start speaking, so you can have quick conversations without ever needing to take your headphones off.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
Even Better!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing! Sound quality is amazing. Noise cancelling feature works great. Have had Bose previously, these are much better in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShutterBug! Thank you for the 5-star rating! We are glad to hear that you are enjoying the amazing audio quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Pros mentioned:Battery life
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! It sounds great and the battery lasts a very long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case, we're glad you love the sound quality and battery of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to buy the XM5 but i wasn’t quite sold on it since it’s relatively new. I saw the XM4 for quite a steal and had more reviews and i gotta say this does not disappoint. The performance is amazing and is well worth the asking price i got for it. If you got the wallet for the XM5 i’d say go for it. But the XM4 will satisfy most unless your an audio snob, then thats up to you but im happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pigothy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sony product! Got as a gift. They work great, block outside noise and I can focus on my music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wonderful,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top of the Line
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my sister a pair and she recommended them so I had to get a pair for myself. They are the beat over headphones I’ve ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hajiel. we're glad you and your sister like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it as a gift for my brother; great noise canceling and great sound for his studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grace,
You made the right choice! We're glad that your brother is enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, best noice cancelling, and the app is really good for tuning. Not the best audiophile headphones but the best for public
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
We're glad that you like the sound quality, noise canceling function, and app support of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good but pricy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty awesome and have great noise canceling. Call quality is a little off but I’m not sure it’s the headphones and may just be call quality. They don’t work well with my tv though as there is a lot of lip synch lag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hitch, Thank you for the feedback on your experience with your new WH1000XM4. While we're glad to hear you like the industry-leading noise cancelation, we regret to know you're having issues with the call quality and audio sync with your TV. For call quality improvements, please make sure that the firmware version of the headphones is up to date.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Hope this helps!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, would recommend to anyone that wants great quality sound headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trenzy, Awesome! We're thrilled to hear you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones feel kind of flimsy and the seal isn't tight, but overall the sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nevin, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl