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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12498 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 12,498 reviews
  • Rated 5 out of 5 stars

    Xm4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, fit very well, good noise cancellation, good sound quality, very nice color, and I like the control panel on the side, connection is decent, battery life is the best. Best headphones out there tbh.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user630109, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing with a comfortable fit. The noise cancellation is also exceptional. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Armodi,
      Thanks for the wonderful review! We are really happy to hear that the sound quality and comfort are working out so well for you. It is great to know that the noise cancellation is making such a difference in your daily listening.

      The WH-1000XM4 features our Dual Noise Sensor technology, which uses two microphones on each earcup to block out ambient sound. It also includes Speak-to-Chat, which automatically pauses your music when you start a conversation and a 30 hour battery life with quick charging to keep you listening all day long.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    MUST BUY HEADPHONES

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling headphones I have purchased. I have been using these headphones for close to 2 years now and they are still going strong. I use them on my daily commute to work and the noise canceling works perfectly where I can’t hear anything with my music on. Its also really good headphones for studying in a loud coffee shop. Also great for working out in, when I run they don’t fall off my head and though you may feel a bit hot wearing them while exercising it doesn’t bother me too much because I can just take them off for a few minutes and they are good to put back on again. The charge still holds up and lasts for days that I sometimes forget to charge them. Must buy headphones as they are so easy to store away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Savannah, Awesome! Thank you for sharing your 5-star review of the WH-1000XM4 headphones. We're thrilled to hear that you've had a wonderful experience with them over the past two years. Your thorough feedback on their noise canceling features, comfort during workouts, and impressive battery life is incredibly helpful. It's great to know that they have served you well during your daily commute, study sessions, and exercise routines. Your insights will undoubtedly assist others in making an informed decision about these headphones. We truly appreciate your choice of Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Gorgeous and Sleek

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are amazing! The noise cancellation works perfect. They also stayed on my head just fine while I was working out. Was worried that they could fall off while running, but they stayed on just fine. Also if you’re looking for headphone with good bass these would be perfect for you. Also don’t need to be charged very often and would last days even weeks depending on how often you’d use them. Would 100% recommend to anyone looking for a more budget friendly pair of headphones. Sound quality is amazing and definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AvaB,
      Thank you so much for taking the time to share your experience with the WH-1000XM4 headphones. We're thrilled to hear that you find the noise cancellation effective and that they stayed securely on your head during your workouts! It’s great to know you appreciate the sound quality and battery life as well. We're glad you consider them a budget-friendly option.

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Old faithful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've consistantly using these headphones for running and regular use. I have close to 200 hours of use and the battery is still going strong. I like that you can set up ambient sound control to switch modes from noise cancelling to ambiet sound when you go from sitting to walking/running. These headphones have held up well to endurance running in the Texas himidity and heat but the abuse from the sun and heat the blue color has begun to peel off. Even with the color coating peeling off the touch controls still work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hamburgerpattys,

      Thank you for choosing Sony!

      We're glad to hear you love the battery life and ambient sound control of the WH-1000XM4 headphones during your Texas runs! Thank you for highlighting the color peeling issue. While we're sorry to hear about it, we're pleased the touch controls are working well. We value your feedback and will use it to improve our products.

      For the peeling issue, please reach out to our repair service center, Encompass: https://sony.encompass.com/parts-accessories/Sony-Repair-Services.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphone Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A present for my boyfriend but I have the same ones so I knew it was a good purchase. The sound quality on these is incredible and so is the noise canceling. I use them at the gym on my runs and to study for my classes. They’re so comfortable and the battery lasts me a week without charging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KianaH,
      This is definitely a great present for your boyfriend! Nice to hear you like the amazing sound, comfortable fit, noise cancellation, and long battery life of the WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    The GOAT of the Headphones in my opinion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Noise-canceling is crazy good—I can barely hear anything when on a crowded bus or coffee shop, and a distant blender just disappears. Battery life is long-lasting—Sony promises up to 30 hours of playtime, and usually that tracks with my use. The quick charge is handy too: just a 10-minute charge can give you several hours more. Features feel futuristic—multipoint Bluetooth to connect both phone and laptop at once is a game-changer, and speak-to-chat that pauses music when I start talking just works so well. Cons Comfort can dip over long sessions. After a few hours, I notice ear fatigue at the top where the cups press; they’ve tried headband tweaks but it’s still a balancing act. For me, this is the headphone GOAT, its incredibly good, I highly recommend it for all users. I use it for gaming, music, gym... And the case that comes with its feels super premium and expensive. I Love this Headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing such a detailed and fantastic review of the WH-1000XM4 headphones, Itamar! We are truly delighted to hear that you love them and that you consider them the "headphone GOAT."

      We couldn't be happier to know you're experiencing the incredible noise-canceling performance we designed, allowing you to find peace in a crowded bus or coffee shop. It's also great to hear that you're taking full advantage of the long battery life and handy quick charge feature. We also appreciate your comments on the "futuristic" features, like multipoint Bluetooth and Speak-to-Chat, which were created to seamlessly integrate into your daily life.

      We do hear your feedback regarding the comfort during long sessions, and we understand that ear fatigue can be a concern. We are continuously working to balance a secure fit with ultimate comfort. Your willingness to recommend these headphones to others for a variety of uses, from gaming to the gym, means a great deal to us.

      Thanks again for choosing Sony and for sharing your valuable feedback. We hope you continue to love your headphones!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Headphone Powerhouse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful. Great purchase. Sounds amazing and I hardly ever have to charge them. Used them on a 20 hour flight and it changed the game. I’ve never been so comfortable. The carrying case also makes transportation so easy. One gripe is I thought the cushions would be a little more plush/firm

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality, battery life, comfort, and supplied case of the headphones. Your feedback about the earpad cushions is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love these so much

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints in the slightest. The audio is crisp and clear, battery lasts a good while, and they're pretty durable. I'm usually worried I'll snap them with the size of my noggin but they don't get stressed too much at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickA,

      That's fantastic to hear! We are glad you're enjoying the crisp audio and durable design of your WH-1000XM4 headphones.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    Good Pair of Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good noise cancelling albeit voices and conversations can still get through on lower volumes. I'm not much of an audiophile but I've noticed that sometimes the sound quality can sound a little iffy but overall not unlistenable. Good battery life and the connection is stable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresB76,

      We are glad to hear that you are enjoying the stable connection and the great battery life of your WH-1000XM4 headphones, as well as the noise-cancelling performance! Regarding voices occasionally getting through, noise-cancellation is specifically tuned to block low-frequency noises like engine hums. However, you may be able to fine-tune the noise-cancelling and address the sound quality by adjusting the settings within the Sony | Headphones Connect app, which offers an equalizer for customization. Thanks for choosing Sony.


      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony continues to push the bar higher and higher with what they can do with audio. The headphones are very comfortable for hkurs of streaming with an insanely long battery life. They have a premium feel to them and the setup is a breese. You can't gobwrong if you decide to pick a pair up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasF, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    GET IT!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say you get what you paid for, and every dollar spent on this headset was worth it friend! It is top-tier for everyday life, the noise cancellation is unmatched! You see lips moving and that’s how you know the person standing in front of you is talking. This Sony WH-1000XM4 is the way to go if you’ve been contemplating and debating friend. The combination of high-quality Bluetooth codecs, great sound, improved noise canceling, amazing battery life, and smart features like auto pause and Bluetooth multipoint allowing you to connect to two devices at once is a feature you didn’t know you were missing in your life until you have it. What sealed the purchase for me was the ear cup padding (it’s giving vegan) translate that how you desire. My previous headset pressed against my earlobes and gave me a headache after an hour. These Sony ear cup paddings surround the ear kinda like a newborn pillow lounger! I don’t like to leave reviews (ever) but I’ll spend hours reading reviews on a product I’m debating on. This is me paying it forward for all the reviewers that have helped me with past purchases.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dekobe24, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Once again the best from Sony…

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing active/noise cancelation and superior sound quality! One of my favorite pairs of headphones on the market, they’re light, come with a substantial case, include all cords, and last me days at a time before charging! They also have adjustable EQ and noise cancelation, something like the AirPods Max do not. One of my favorite gifts for family/friends!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello sf64,
      Awesome! Thank you for your wonderful review of our Sony WH1000XM4. We're glad that you like the quality of our XM4, especially the sound quality, noise canceling capability, battery life, design and the beautiful case. Perfect gift for your love ones. You can fine-tune the headphone using the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Better than the Beats Studio!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t owned a pair of headphones since the original beats studios came out, yes the ones that were once $400, attached to a wire, and required a battery in the headset to work. Headphones have come a long way since then, so I decided to pull the plug on these. I was in between these, the studios, or the Bose. What ultimately led to my final decision was the way the ear cups of the headphones sat on my ear, and the total battery life. I prefer my ears to sit inside rather than the piece sitting on my ears. I’ve tried the other headphones, bought a pair of studios for my daughter since they were on sale and I’ve tried them out in comparison to the Sonys, I’m glad I went with the Sonys. My ears sat more comfortably inside, and the color alongside the case is very nice. Overall sound quality is awesome, they drown out noise really well and I love that there’s an app where you can customize how you want certain music to play. I have seen these go on sale from time to time, but I couldn’t wait, I needed something for studying. They last extremely long without me having to charge frequently which is a big plus. The case itself isn’t large either, it’s more flat which I love in comparison to the bulky round beats case. Overall quality of these in comparison to the beats is way better in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi esschantsy, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Lives up to its legend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very well designed and effective headphone. Industry-leading noise canceling really does it’s job. The gesture based controls are intuitive and effective. But my favorite feature is being able to create my own equalization profile via the app. They are very comfortable to use for extended periods of time, and the battery lasts at least 30 hours on a full charge. The included case is pretty great, too. See if you can find this exceptional product on sale. But even if it’s not, it’s worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grubbel,

      Thank you for the 5-star rating and we're glad you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    A step above

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have iPods Pro 2s. I have the Sony XM4 buds, Samsung Pro buds, Pixel Buds Pro and even some nice Sennheiser open back studio headphones. The sound, comfort, ease of use and look of these headphones are by far my favorite of all. I also love that I can plug them in with a regular headphone jack to my work computer. The case is nice, the blue color I bought is beautiful. I waited so long to buy these because i had so many other headphones and really didnt need them. When they went on sale for $199 I couldn’t resist and im glad i didnt. They are amazing headphones and the noise cancellation is also top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyM, We appreciate your feedback on the Sony WH1000Xm4 Wireless headphones. We're glad you are impressed with it. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    The leader in noise-cancellation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbeatable noise-cancellation quality and commendable audio quality make these the headphones to get when you need a quiet environment. Topping it all off is remarkable battery life (~30 hours). The main detriment is less than stellar connectivity options. It includes Sony's LDAC, but doesn't have any low-latency codecs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChadThunder,
      Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the awesome sound quality, noise canceling capability and long battery life of our Sony WH1000XM4. Your feedback is appreciated as well. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Anime Made Me Get This, no regrets!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been meaning to get a new pair for a while (I'm on the PC 24/7 streaming and working on art), and I've been looking at a pair of Sony's for years thanks to ANIME! My old pair was hurting my ears, good excuse, I don't regret my purchase. Love the style and color but I also love how almost versatile it is. The AUX port works very well when I need that direct connection but I've also been loving the wireless connection with my Phone (Pixel 7). There's also this automatic noise suppression and it's been a blessing so when I'm on a run I can still hear cars coming to get out of the way. The battery life is also SO GOOD, the range of the bluetooth is so far, I can go all the way to the basement while my phone is in my room (1st Floor, opposite side of the house). The price might be steep, but the quality is so worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CentaurWorks, You've made an excellent choice! We are so pleased to hear you like your WH-1000XM4 headphones and you're enjoying all of the features and capabilities. Also, we're happy that you appreciate the amazing battery life, very good communication range of the Bluetooth connection, and midnight blue color. At Sony we strive to put forward the best possible products for our customers. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Greatttt sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good touch quality and sound. Many houra of battery life. Fidelity in audio hq... good price . Not complains.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisM! Thanks so much for sharing your review with us.
      It is most rewarding to hear that you are having such a positive experience with the touch controls and the sound quality of your WH-1000XM4. We are glad that the battery life and the price hit the mark for you!

      Thank you for selecting Sony headphones!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Gereat cans.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the comfortability and battery life of these headphones. The sound quality is very good. The noise cancelling is excellent outdoors and in the office. It's great to drown out the co-worker that has a conversation so loud its almost uncomfortable at 50 ft away. The app to connect and control works well on Android.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rando666, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

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