Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not as good as Bose - but nice features.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them - great on the plane. I'd prefer the Bose - but when they are sold out - these are a great 2nd choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royvera,
Thank you for your feedback. We're glad you like your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality, great sound , we’ll recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoR, Awesome! We're very pleased to hear you love the overall quality and great sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Almost perfect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for noise canceling and they only fall short of 5 stars because of the crackling in the left ear cup that many others have reported. This is especially during takeoffs for flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, we are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4! For the crackling noise on the left earcup, depending on the surrounding environment, crackling noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the noise is still significant, turn off the Ambient Sound Mode.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com.
Regards,
Carl
- Pros mentioned:Sound quality
Love These
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the greatest thing I've ever splurged on for myself. The noise cancelling is superb, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addilynn, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great Sound, Great Noise Cancelling, Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And they have a bunch of cool smart features. Ear detection/auto pause on take off is something I have grown accustomed to with my AirPods and it is so nice to finally have it on my over-ear headphones too. The speak-to-talk thing is actually really useful. I had to turn off adaptive noise control after about two weeks, it kept turning on and of while working. From home, got really annoying. But that hardly changes the fact that these things are great upgrade from nearly any other headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB, we're glad that you like the amazing features of the headphones particularly the wearing detection and Speak-to-Chat function. Your feedback about the adaptive sound control is greatly appreciated. This will certainly help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Epic headphones oh yeah
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reccomend it to all my friends its pretty epic yknow
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franc,
Awesome! Thank you for the 5-star rating and we appreciate the recommendation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason 4 and not 5 stars is because I had to return the original pair because they wouldn’t charge. The first time that I tried to charge them. Other than that solid pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Impressed,
Thank you for considering Sony products. We appreciate you sharing your experience, and we're truly sorry to hear about the initial charging issue you encountered with your first pair of WH-1000XM4 headphones. We're glad we were able to resolve that for you with a replacement.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to pair with new Samsung tv. Quality of the sound is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
It's great to hear that you are enjoying the sound quality of your WH-1000XM4 headphones! We know that seamless connectivity is essential, and we want to help you get them paired with your new Samsung TV right away.
The WH-1000XM4 supports pairing with multiple devices, but sometimes an initial connection to a new source requires a specific setup to establish a solid Bluetooth link.
Please try the following steps to resolve the pairing issue:
1. Check Proximity: Make sure the headset and the TV are within 1 meter (3 feet) of each other during the pairing process.
2. Enable Manual Pairing Mode: Even if the TV's Bluetooth menu sees the headphones, they need to be actively broadcasting the pairing signal.
For pairing a second or subsequent device, press and hold the power button on the headset for 7 seconds or more to enter pairing mode.
3. Perform a Factory Reset: If the steps above don't work, a factory reset will clear all previous pairing information and restore factory settings, which often resolves connection issues.
Please follow the official guide to reset your WH-1000XM4 headphones here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the TV is still unable to complete the connection after these steps, please ensure that your Samsung TV supports Bluetooth headphones and that is actively scanning for new devices, as some TV models require confirmation on the screen during the pairing phase.
If you still require help or have further question, please contact our technical support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony - WH1000XM4 Wireless Noise-Cancelling Over-th
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have been wanting these for a while. LOVE THEM!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristanC,
Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you love your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a flight from Mo to Fl last week. The noise cancellation in amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarvinB,
It's a truly pleasure to hear the noise cancellation on your WH-1000XM4 headphones made such a difference on your flight from Missouri to Florida!—It's wonderful to know that you could enjoy your flight with amazing sound and without the distraction of engine noise.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Likely the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are more than likely the best noise-cancelling over the ear headphones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FUNKRA,
You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
9/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clean smooth sound and good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreasonM, Awesome! We're thrilled to hear you appreciate the sound clarity and excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent headphones for anyone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down one of the best headphone on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ragdamag,
Awesome! We're very pleased to hear your satisfaction with your WH1000XM4 headphones. We always strive to deliver the best quality with products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the noise cancelling feature and the quality of sound from the speakers. Works great practicing drums.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antenna,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphone’s with clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great head phones . Noise canceling is great , sound good. Only con is being linked to the app to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertB,
Nice! Thank you for sharing your feedback and we are truly delighted to know that you appreciate our Sony WH1000XM4 for its good sound quality and noise canceling feature. Using the Sony | Headphones Connect app will help you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing great audio great synchronization. Amazing product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsmaelN,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best ones to workout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, if you want to workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisO!
Thanks for sharing your feedback with us! We are very glad to hear that the WH-1000XM4 headphones are a good fit for your workouts. We really appreciate you taking the time to let us know.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a headphone stickler I went through AirPods Google buds, jay birds, etc I have only loved and settled on these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuygeek,
You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, this is the 3rd pair I’ve bought now the whole family has them and we all love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi carjo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been a nice addition to my every day carry. They're comfy and the app that Sony created is easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abranhtx Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin