Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
These headphones hold their own, but wait for sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can find these on sale, these are terrific wireless headphones. I did have to tweak the EQ quite a bit until I found a curve that felt really good to me, but it can be done. These are way overloaded on bass from the start - which can muddle other frequencies. But the bass certainly is punchy, and honestly when it's tweaked these sound really good. They're not AptX-Low Latency or anything; if you have LDAC turned on you can't use multipoint; I still don't think they sound as good as my Shure Aonic 50s. But they do fold down really neatly, battery life is great, noise canceling is powerful. Can be a great value especially if you aren't paying full price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rufusshatmunk, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit. Comfortable. Excellent noise cancellation. Nice battery life. More customization and tuning that you don’t get with the Bose QC series via the Sony app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Thank you for the 5-star rating! We're glad you like the comfortable fit, excellent noise cancellation, long battery life, and tons of customization using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Pretty great headphones, just not too durable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Great audio quality (for bluetooth). If you have an LDAC-supported device, even better - Noise cancelling is pretty good, and lots of options. Same with EQ - It feels comfortable on my ears. I also tried Bose QC, but these feel larger and fit better - Battery life is great. I have forgotten to charge it overnight while listening to music most of the day with noise cancelling, and it has lasted two days Mixed: - Support app is fairly cool? But kinda annoying that you need a mobile app to change settings - Gestures for media control are kinda cool, but you run the risk of mis-inputing Cons: - Build (maybe just personally). See below - With LDAC, you can only pair with one device (although I seem to be able to pair two with a DAC just fine?) This is actually my second pair of these, because the first ones stopped working, and I've noticed already that some features (namely, pause when disconnecting) stopped working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. For disconnecting issue, we recommend updating the software of your headphones using Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
A more natural sounding solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elireed,
Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Best office headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect work/productivity headphones. Great sound and microphone quality. Excellent background rejection on the mic and excellent noise cancellation. They fit well, do not squeeze hard, and work with glasses wearers. I have had mine for close to 3 years now and use them for music and work calls daily. Battery and pads are still in great condition. 100% worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Excellent sound and top-notch noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Great! We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been some of the best headphones I have ever had. There is adaptable noise cancelling which does wonderful work. I also love the bass. I wear them all the time and am able to because of the long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, That's awesome! We're thrilled to hear that you view your Sony XM4 headphones as the best choice, thanks to their impressive adaptive noise cancelling, rich bass, and exceptional battery life. Thank you for choosing Sony! We hope you enjoy an amazing listening experience to the fullest! -Maria
Best wireless headphones I've ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy! I keep forgetting I have them on except of course for the lack of ambient noise gives it away lol. Relatively simple setup. The fact that it supports 2 BT devices at a time is also a great feature. I can have it connected to my phone while I teleconference on my computer. The battery life is UNREAL. I charge it daily but on occasion, when I forget I'm still wearing them and step away for the day, I just turn them off and use them the next day without worrying about them dying. I usually use them for work 12-16 hours a day and that's just amazing to me. My only critique would be the included USB cable is stupidly small. More like a patch cable(to my fellow IT pros) at only 6 or so inches in length. I almost forgot to mention the sound quality is some of the best I've heard from even wired monitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyITPro, Thank you for this awesome review! We're thrilled to hear that you feel the WH1000XM$ is the best headphones you've had. And good to know you appreciate the comfortable fit, great noise cancelation, multipoint connection, long-lasting battery life, and excellent sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Nice set of noise canceling headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Feel relaxed in a noisy world
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not my daily headphones but they are indispensable when I really need quiet and relief from the chaos that can be present in public places like airports and airplanes. On any flight, I actually feel less stressed and less tired after wearing my XM4's. They drown out the noise so effectively that it's almost like stepping into an isolation booth. My daughter borrows them when preparing for competitions so I gave her mine and bought a second pair. I considered the newer versions but I've been so happy with these that I didn't want to change anything. Highly recommended! Places used: airports, airplanes, track meets, at home when vacuuming :) My favorite feature: touching the pad of the headphones to turn on ambient sound so I can hear and speak to someone. The other related feature is that it will pause music and turn on ambient sound when you start talking so you don't have to manually pause and remove your headphones to do so. Audio automatically pauses when you remove the headphones as well. Other cool features: swipe up and down on the headphone surface to change the volume; swipe forward and back to skip tracks. None of the above would be worth mentioning if the sound quality was not as good as it is. It's not too boomy - the sound is crisp without being harsh. I grew up listening to high end audio and these headphones deliver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMike,
This is a fantastic and detailed review! It's great to hear how much you value your WH-1000XM4 headphones, especially for creating a personal oasis in noisy environments like airports and airplanes. We're thrilled that the noise-cancellation technology helps you feel less stressed and more rested. It's also awesome to know you're taking full advantage of the smart features like Speak-to-Chat and Quick Attention mode, and we appreciate you highlighting the sound quality. Thank you for your loyalty and for recommending them so highly!
Thanks for choosing Sony. -Eliab
Nice pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and they feel like good quality. The case is very practical and Stylish. The only issue I have wit the fact that the battery was extremely low, which is not healthy for the overall battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ovidiu,
Thank you for choosing Sony!
We couldn't be happier to hear that you find the WH1000XM4 headphones comfortable and of good quality, and that the case is both practical and stylish. We apologize for the inconvenience caused by the low battery upon arrival. To help improve your battery experience, we recommend reviewing this helpful article: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html?search=battery.
Your feedback is very important to us as we continue to enhance our products.
Best regards,
-Fred
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Great Sound Comfortable Good battery life USB-C Look and feel good Cons: Could not charge and listen at the same time Touch controls on headset are ehh Switching between connected devices is odd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodHeadphones,
Thanks for sharing your review and experience with the WH1000XM4. We're glad to hear those positive remarks. You may refer the steps on these links to help complete your experience:
For touch controls:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
For the multipoint function:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible. The sound quality is top-notch, and the noise-cancelling feature is a game-changer. It blocks out almost all ambient noise, making them perfect for travel or just focusing on work. They are also extremely comfortable to wear for long periods. I highly recommend them to anyone in the market for a premium audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorG,
Thank you for choosing Sony!
We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!
Best regards,
-Fred
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has their act together! After four sets of trying to get the Bose 700 corrected to no avail I decided to switch course and purchase the WH-XM4, my only regret is why I didn’t do this sooner. The Sony’s are AWESOME! Great sound, best noice cancelling, best App, best equalizer and best battery. 30 hours of battery compared to well you don’t know with Bose 700s, their firmware is all messed up, and after four pairs it only got worse. Sony offers a great, stress free listening environment. Music is crisp and clear, bass is awesome, however you like to listen to your music you can customize it to your liking. Great highs, midrange and lows and all adjustable. I have a wide range of music, so I tested them with all types of music and so far after one day I’m totally impressed, Sony M4s gives the best sound for your dollar, I’m sold!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benny1, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Best purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the beat purchases I have ever made for myself. The headphones are comfortable, have great sound quality. And most importantly cancel noise when I need to. The only downfall is that the headphones does pickup sound that is extremely close by. For example, I may have the noise cancelling setting on at work, and keying in numbers on a 10-key. Because the key strokes are so close, (less than a foot away) and loud, it seaps through the headphones. However, noise coming from further distances the headphones do block out. Other than that, the headphones have amazing battery life, are comfortable to wear for long periods of time, and I really do like how taking of the headphones pauses the music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Serenity7, Awesome choice! Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
I love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANNAG,
Thank you for choosing Sony!
We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!
Best regards,
-Fred
Pretty great, just like its predecessor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The predecessor, the WH-1000XM3s, were game changing for me. I’d never owned a pair of over-ears that I could comfortably wear all day and even night. These carry on much of what’s best about the XM3s. The padding is a little thicker, which is mostly great, but actually just a teeny bit less comfortable than the 3s to wear as a side sleeper at night, if you happen to need to. It’s a really minor difference though. The sound quality is better than I thought any bluetooth headphones could possibly be. The noose canceling seems very slightly improved over the 3s. Battery life is phenomenal. I can’t say if mine actually reach the 30 stated hours, but I can say they get over 24, which is pretty incredible. The 4s also have the ability to auto pause if you take them off. That’s kinda nice. They can also pair to two devices at once, which works... okay. If I use that, I get more “traditional” bluetooth issues like sudden un-pairing and re-pairing at random times. When paired to only one device, however, the connection stability is superb. Overall, it’s a great pair of headphones. Personally, I’m not sure if they’re worth the price premium over the WH1000-XM3s. I’m also not sure they aren’t worth it, though. It’s a close call. I still use both pairs every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi awesometoast,
We're glad that you are enjoying the improvements we made from last year's model (WH1000XM3) and the new features on the WH1000XM4 like the wearing detection. Your feedback about its comfort is greatly appreciated. Adjust the headband of the headphones to achieve the best fit and comfort.
Make sure to set up the multipoint function (Connect to 2 devices simultaneously) on the Sony Headphones Connect app if you are connecting 2 devices simultaneously. You may refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
So good, but not perfect.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
The BEST headphones on the market!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the XM4s for over a week now and I must say I’m very impressed. I did a lot of research and watched reviews online before buying and I think the overall consensus is the same. The XM3s where and still are great headphones, but the XM4s fix all of the minor setbacks of the previous model and then some. Hands down I think the active noise canceling is among the very best and I can wear them comfortably for hours. I tried the new Bose 700s and although they are good, these are superior. The build quality is excellent, the audio quality is stellar, and the advanced features of these headphones bring the overall package to a whole new level. There really isn’t anything quite like it on the market as of yet, and it just shows that Sony has been paying close attention to their consumers. I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JediJerms,
We are so glad to hear that you are enjoying your WH-1000XM4. We also appreciate the recommendation. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony and enjoy your headphones!
David
Truly Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got these for my girlfriend. I got rhe XM5s for myself and she wanted the 4s because of the fact they fold. the XM4s have largely the same pros as the 5s i love the light and gentle fit it doesnf hurt your ears after hours of use. the battery life is amazing and the charging is ridiculously fast. The ambient sound control and noise cancelling are really good too. and i generally just really like the way they look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fazo1and,
Thank you for the purchase! We're glad to hear that you like the comfortable design, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David