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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12504 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 12,504 reviews
  • Rated 5 out of 5 stars

    Silence is golden (when you're working from home)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend a lot of time on the computer, with kids and spouse working around the house. We're all on slightly different schedules, which results in noise and disruptions (often, when it's least convenient). This headset has been a fantastic investment in sanity. I tried several different versions of noise cancelling headphones. These were extremely comfortable when I first tried them on. After 2 weeks of near daily, extended wear, they are still just as comfortable. The noise cancelling is excellent. Even with a lot of noise in the background, I can pay attention to online meetings (or just good music). Even without the active noise canceling, the headset itself does a reasonable job of keeping out low-levels of background noise. I charge them about every other night and have not had any concerns with battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erik111,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Mx4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah..... wow......really am I hearing this.. Sony is known for sound and high quality. These are an audiophiles....go to. Light weight. Can connect to more than one device. I have a Sony XBR z9f 65 TV. It connects with ease. Note 10 plus connects with ease. Easy n seemless transition. Here's how noise cancelation works....my shoulder has to be tapped on to get my attention when I'm walking or doing errands outside. For starters dont crank up the sound....train ur ears to listen at 25% volume and go up to 40%. A good head set does need to be blasted on high volume. From 25% to 40% your ears will listen to more sound than you never heard. Its like putting on glasses for the first time. Spend money on these headsets. 30 hr battery plus u can use a cord, can connect to multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with these. I had the Bose 45s and they were great but lacked the bass. The beats are good too but they gave me ear fatigue. These are a good mix of both. For being wireless headphones, the sound is clear, full, well balanced and the bass is present, pretty clear and punchy. Having the ability to EQ on the app is cool too. I recently flew to Italy and the noise canceling works great and they were comfortable enough to wear the whole 12 hour flight. As a musician, they also work great as in-ears both in live and in studio settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, great noise canelling, very sleek and you’ll fall back in love with music. Used for gym and all I do is wipe the sweat bc I sweat a lot and I’m good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardT,

      We are very glad to hear that the WH-1000XM4 headphones have made you "fall back in love with music"! That is wonderful feedback. We're thrilled you appreciate the great sound quality, powerful noise canceling, and sleek design, and that they perform perfectly for your intense gym workouts! Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research on noise cancelling headphones and these still beat my expectations. I would give an A+ for overall sound, noise cancellation, comfort and design aesthetics. I listen to all genres of music, the sound is amazing and offers full EQ adjustments to suit your needs. I'm not an audiophile, but think most people would agree with the sound quality at this price point. I'm a bit nervous about the durability of these headphones despite not having any issues. They are so light that when I fold them up to put them in the case, I can only hope the components won't break from standard usage. That said, well worth the money! Nice job Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and design of the headphones. The quality and material used on the WH-1000XM4 have been improved. These headphones are made from high-quality materials that are designed to make it durable and premium. You can't go wrong with these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Just buy them, it’s worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The noise cancellation works great for tuning out background noise and helping me focus while at work or the gym. They stay secure on your head without that feeling of suffocation, and are comfortable to wear with glasses and earrings. The equalizer offers enough to perfectly balance any genre of music and the clear bass will make any bass lover like myself salivate. Definitely beyond satisfied with my purchase and would recommend anyone looking at these to just go for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LexiD,

      Perfect! We're thrilled that you like the noise canceling function, fit, comfort, and sound settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best headphones to get!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, the noise canceling is great, they can save battery when you take them off of your head and the way you can connect with two different devices is the best feature in my book! I recommend these headphones, once you get a pair for yourself, you'll instantly love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Syd90s,

      Great! We're thrilled that you are enjoying the battery life, noise canceling, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great for all around use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones after having bought speakers and other headphones from them. What makes these stand out is not only the superb sound quality but the companion app that comes with it. The app allows for equalizer customization to the max. Noise cancellation is quite nice, especially being the passenger in a car or on a train, bus, ect. The other Bose headphones for around 399 have better noise cancellation but only by a small margin that I barely noticed. Just as Sony always touts it self, the bass on these bad boys can reach a perfect level without having fuzz. It takes a bit of playing around with the equalizer to find the best fit for you though. I’m a college student at the moment and it work great with zoom calls and phone calls. The call feature is great. It also has a track pad on the right ear cup that you can swipe on at different angles to lower, higher volume, skip songs, ect. The reason this is a 4 star and not a 5 start is that after about 8-10 hours of straight use (don’t judge me) the pressure from the crown of my head was painful, which is to be expected. Also, there was only one instance where the audio would stop and play for some unknown reason but was fixed with a simple off and on. I’d recommend these headphones over Bose, JBL, and other brands. My favorites BY FAR!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prince, we appreciate your in-depth review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones I own

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to buy Sony headphones and XM4 was right in my budget. They have excellent sound quality, connectivity and amazing battery life. They are comfortable and my ears don’t hurt when I’m using them for longer time periods. I have started enjoying my music even more. They are my companions at home, work, and travelling. Hands down they are the best over the ear headphones I have ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KetakiG,
      That's nice! We're glad that you found the perfect headphone for you. We are truly happy that you are enjoying the excellent sound quality, comfortable to use, nice connectivity and amazing battery life. It's nice to know that you are now enjoying your favorite music without any distractions. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Well worth the price!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never really had a pair of nice over-the-ear headphones before but had gotten tired of earbuds and wanted to get something sturdy and quality to last me for a long time, and I’m so glad I chose these. Not only are they super soft, but completely cover/cup my ears so there’s no pressure on my cartilage piercings (something I was initially worried about causing irritation). I have a pretty small head so they fit comfortably without extending outward, but are still tight enough to stay in place on my head without slipping. I also absolutely love that I can switch between the different equalizer options to cater to what kind of media I’m listening to (audiobooks, different genres of music, etc). The noise cancelation isn’t as powerful as the AirPods, but it definitely does the trick. I also deeply enjoy that you can adjust how much ambient noise you want and the feature that allows noise transparency/audio pause when the headphones detect you talking or the headphones are removed. Has been used and helpful more times than I can count already. Overall, I’m super happy with my purchase and would definitely recommend to anyone looking to spend a pretty penny on some headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megan,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you like the comfort, design, equalizer, noise canceling function, ambient sound, Speak-to-Chat mode, and wearing detection feature of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are truly comfortable and pair easily with my iPhone. The companion app allows you to change the sound profile to your liking and also allows you to disable the swipe controls on the side of the earcups. The noise cancelling is great compared to my old headphones and is best-in-class from what I've heard. The battery life is surprisingly long (considering the weight of the headphones) and will comfortably last for over a day. That is more than enough for trans-Atlantic trips to Europe. The only thing is that I wish that the earcups were removable so that I can replace them when the time comes. The hard case is nice since it has a slot for all needed cables. I can confidently put the headphones in my tight bag without worrying about the headphones breaking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helix,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the earcups is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are awesome, sound and battery use are awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the awesome review, VanT!

      We’re thrilled to hear that you’re loving the WH-1000XM4! Even with newer models out, the XM4 remains a fan favorite because that combination of industry-leading sound and long-lasting battery life is hard to beat.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best Headphones I've Ever Had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best headphones I've ever had. The sound amazing, they are comfortable, and best of all because the XM6s are out these are at a perfect price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BizarroStormy,

      That's fantastic to hear! We are delighted that the WH-1000XM4 headphones are the best you've ever had, and that you are enjoying the amazing sound and comfort, especially at the current excellent price point.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great for planes and casual listening

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good noise canceling. Not audiophile sound quality but good enough to listen to all your favorites. Good battery life. Got myself a pair and bought another pair for my dad i liked them so much. Pretty comfortable. Not a big fan of that fake leather stuff just because if you sweat it can get sticky but thats partly me being a headphone snob.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frank, Thanks for the 5-star rating! We're glad that you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Simply Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to pick these up the other day after eyeing them for a while. These are my first over-ear headphones from Sony, and I recently purchased the XM4 earbuds which were my first earbuds from Sony. All I can really say is that I'm blown away by these headphones. ANC is almost unsettlingly good, comfort is near-flawless, and sound quality is next-level. Sony's android app lets you customize them to your liking and the integration with voice assistant is something I haven't seen with any other brand. The head band itself makes a bit of a pressure point after wearing them for 1-2 hours straight but still nothing near the long-term discomfort of other brands. Can't recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeChace,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really terrific, the noise cancelation is wonderful! Sound reproduction is very good and it fits my oversized head. Gonna get another set for work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelS,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH1000XM4 headphones! It’s great to know the noise cancellation and sound quality are standing out for you, along with a comfortable fit. It’s fantastic to know you’re planning to get another set for work. Your feedback means a lot to us, and we truly appreciate you making our headphones a part of both your personal and professional life.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    The benchmark for VFM

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using my Sony MDR XB-950N1 which also has noise cancellation. I want to upgrade the headphone hence looking between 1000mX4 and Bose 700. I have tried these headphones numerous times in the product demo area. I felt Sony is having an upper hand on noise cancellation based on the demo i had in the shop's noisy environment. Sound signature is little on the bass side but most of ppl will be pleased with it and can control it in the app. The main difference from my previous sony is the comfort in wearing even for hours. This is amazing companion especially WFH situation, this will help to focus on your activity. The battery life is amazing, redefined the VFM in the premium headphone category. If you got this during the sale then this is a steal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sanjtech,

      We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better Than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, easy to use, easy connectivity, very good sound quality, very good noise canceling. Better than Bose for less money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SylvereGray!

      We are delighted to hear that you are enjoying the comfort, sound quality, and noise canceling of your WH-1000XM4 headphones. It’s also great to know you found them to be a superior value!

      Thank you for choosing Sony for your audio needs.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Thank you Sony, these don’t disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Sound is clear and noise cancellation works well. I love the feature where you press your palm on the side to hear ambient sound when you want. Battery is phenomenal—I’ve had these headphones for a month, used them almost every day for an hour on average and only had to charge them once. Comfortable as well, even on a small head like mine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naomi, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US