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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12504 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 12,504 reviews
  • Rated 4 out of 5 stars

    perfect for everyday use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable for long wear. the noise cancelling is about what everyone says it is. blocks out about 80-90%, some frequencies still come through, but overall the average person wouldnt notice. very comfortable for long period wear. battery life is more like 20-24 hours but charges quick. wouldnt recommend them for any active like going to the gym since they're not waterproof, but for everyday uses and travel its the best price to performance set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsimK,

      We're pleased to learn that your Sony headphones are proving so comfortable for long periods and that you’re enjoying their noise cancellation performance. Thank you for your 4-star rating—it's fantastic knowing the quick charging and strong price-to-performance ratio make these headphones a top choice for travel and everyday use. The WH1000XM4’s combination of comfort and smart sound blocking really stands out.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: 1. Outstanding sound quality 2. Excellent noise cancellation 3. Comfortable for hours 4. Long battery life 5. Easy bluetooth pairing. No dropouts. CONS: 1. Expensive. (but less of a con if you get it on sale).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrStan,

      Your investment will be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Gaming and music

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are much better than the ult wear if anyone is wondering, Ult wear’s are not good. I purchased both and returned the ults immediately and kept the xm4’s. for $200 or even $150 I can’t recommend the ult. Xm4’s are clean and clear in all areas and similar bass as the ult. The old sony xb900n are vastly better than the ult in everyway, new is not always better for the ULT. XM4’s for gaming it’s surprisingly very good. Clean bass and soundstage is good for closed back, some gsmes im finding myself hearing new sounds and shocked out good they are for gaming. As Someone who games with the audeze maxwell headphone ($300) the xm4 are better than maxwells when gaming wired to a controller. (Consoles) very impressed and on sale for $200 its a great buy. These will stay in the collection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xpiper343, Thank you for sharing your reviews on our Sony headphones. We're thrilled to hear that you enjoyed the XM4s! However, we're sorry to learn that the ULT headphones didn't meet your expectations. Your feedback is invaluable to us, and we appreciate you sharing it as it will help us enhance our products in the future. Enjoy your XM4 headphones and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    10/10 headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones I have owned. I used them during a 9 hour flight to Hawai’i and I was pleased at how comfortable they are over long wear periods. Great noise canceling, I accidentally put it on noice canceling at work and my co workers have to walk up and talk to me because I genuinely can barely hear them. Batterie seems to last the advertised 30 hours. 10/10 would recommend. Unable to speak on longevity/ build quality over time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanaelB, nice! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome product. Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, comfortable and good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OSCAR,

      We're so glad to hear that you're enjoying the sound quality, comfort, and good battery life of your WH-1000XM4 headphones. We appreciate you sharing your positive experience with us!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    wonderful, perfect, amazing, etc etc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi beck,

      We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Amazing sound quality! They were easy to set up and connect to my phone, and the battery is amazing too!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrennR,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones are delivering amazing sound quality, easy setup, and impressive battery life. It’s rewarding to know they are enhancing your daily listening experience so effortlessly.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Switched from Bose QC 35ii

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought these to replace a pair of Bose QC 35ii's that'd I'd been using for travel for several years, and the leather had finally given way (and aftermarket replacement ear pads just ruined them). I've always liked these Sony's, and bit the bullet and switched. Overall, I do really like these. They are a tick heavier than the Bose equivalents, but not all that noticeable even with a few hours of wear. The sound equalizing is really nice, and a big differentiator from Bose. Really strong bass. It's more noticeable which is L/R compared to the Bose. It's a little thing, and maybe I'm just a moron, but there's a visible difference. The 3.5mm cord is a lot heftier than what Bose provides. I never broke mine, but I was always worried it would happen. Great battery life. A couple negative marks (and why I can't give them 5 stars)... The "vacuum" created with ANC is a lot more noticeable to me than with my old Bose headset, and I'm not in love with that after using these on a few trips. Also, I'm not in love with the lack of buttons and dependence on touch "gestures" for controlling volume, skipping, and pausing. I also worry that, over time, there will be visible wear on that headphone (right side). At least for volume, it'd be nice to have more tactile control (see people's complaints about touch screens on cars). Definitely would recommend these though if they're in budget. All-in-all...great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewD,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, sound quality, supplied headphone cable, and battery life of the headphones. Your feedback about the noise canceling function and physical buttons is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great price for a great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is perfect. The charge lasts a long time as I use them everyday and for several hours a day. I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the high recommendation, Valdez!

      We are so pleased to hear that your WH-1000XM4 headphones are delivering the perfect sound you were looking for! Since you use them for several hours every single day, it is great to know that the battery life is reliably keeping up with your lifestyle. We designed these for long-term comfort and endurance, so it's rewarding to hear they have become such a dependable part of your daily routine.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best over-ear headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has tremendously changed by music listening experience. 1. The battery life on the device is amazing. I will go days where I listen to music for a couple hours or more before I get to even 40 percent battery life. 2. The noise cancelling abilities are better than I have heard in other over ear headphones. 3. Build quality is light yet solid, making it a comfortable wear for long periods of times. 3. The app the comes paired with the headphone allows for many useful abilities such as noise canceling adaption, multiple device connection, and many more. Overall great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      Awesome! We're glad that you like the battery life, noise canceling function, design, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronG, We are delighted to hear that you've been revisiting your music and appreciating the enhanced quality that the WH-1000XM4 headphones provide. Having read your review regarding the comfort, if you wear the headphones for a long time, your ears may start hurting. Use the headphones while taking breaks periodically. Fortunately, our WH-1000XM4 feature a convenient slider that allows you to adjust the headband length for an optimal fit and comfortable listening experience. Please keep in mind that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    awesome sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved my bose qc 35 and bought these to try out. the bass is much deeper and i love for music and movies. I do like the passive technology when i fly i can easily listen to flight changes etc without removing my headphones. Comfortable and now my designated travel set. However qc35 are still a bit more comfortable for extended use like gaming or for work. also the app is great and i can manage the noise canceling from my phone-- in addition its easy to manage multiple phones synced simultaneously (i have a work phone and personal phone) so playing music on one device and getting email notifications on the other is convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Product!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-1000XM4 headphones for a while now, and honestly, they’ve completely changed how I listen to music. The noise cancellation is so good it feels like I’m in my own little world, and the sound quality is rich and detailed, everything just sounds better. I love how comfortable they are, even during long work sessions, and the smart features like auto-pause when I take them off make them feel almost futuristic. They’ve become one of my favorite everyday gadgets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the Sony WH-1000XM4,MiguelM! We're thrilled to hear that the noise cancellation and sound quality have enhanced your music listening experience. It's also great to know that you find them comfortable for long sessions and appreciate the smart features like auto-pause. Your feedback is greatly valued and we are glad our product has met your needs. If you have any further comments or suggestions, please feel free to let us know.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent headphones. Comfortable. Long lasting battery. Compact. Very balanced sound. Not boomy or fatiguing, but bass goes down low. Noise canceling feature is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jimthegamer,

      We appreciate the positive feedback and we're glad you like the comfort, battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony Xm4000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and comfy with good battery life. Sound quality is pretty good.overall some great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamK, we're glad you like the comfort, battery and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sound and Supreme Comfort

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnnyM,
      Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Don’t hesitate, Go ahead and BUY.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are phenomenal. Noice cancellation, in app customization, sleek design…they’re really great. I picked these up because I refuse to pay for the AirPod Max. I used the headphones in the office, at the gym, and at home. They pair almost as nice as some of my Apple products, so don’t worry about lack of compatibility if you’re in the apple ecosystem. I truly don’t have any complaints. I can keep them on for hours at a time and barely kill the battery. These are everything I need when I want to fully dive into my listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeamateurApplepro, Awesome! We're glad that you like the sound quality and noise canceling function, and design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Premium sound at an accessible price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyfella,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraC,
      That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco Sony_US