Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best gift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great quality headphones, bass is awesome! I love the noise canceling on the headphones makes it where I don’t hear a thing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ddtv,
We couldn't be happier to hear that you are loving the sound quality and the bass response of your Sony WH-1000XM4 headphones! We're especially pleased that the industry-leading noise canceling feature is successfully blocking out distractions, allowing you to focus completely on your music. Thank you for choosing Sony!
Regards,
Dominick
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had. Good bass in the headphones with really good noise cancellation. It also comes with a travel friendly pouch where it holds all your wires. I only charge my headohones 1-2 times a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielE,
Thank you for the 5-star rating! We appreciate your time sharing this wonderful feedback regarding our headphones. We're happy to hear that you like the bass sound quality and industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
LOVE THESE THINGS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Currently I have all types of headphones laying around the house. Sometimes I just buy them to just see what the hype is about. These Sonys are definitely not just laying around. The battery life is amazing, last all day and into the next. The noise cancelling is great, on a plane you really cant hear much with a movie playing and noise cancelling all the way up. The headphones are comfortable and you hardly notice them. I knew the call quality was going to be all there, and i didn't purchase them for calling so I'm not taking a star. It does deserve to be mentioned that the call quality is trash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nanoz619, We are happy to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. With regard to the call quality, please make sure to update the firmware of your headphones. The updates include key features, applications, bug fixes, and feature improvements. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortabel,lightweight,sounds great,easy controls, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Comfortable and Light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are light and I can wear anywhere. The noise cancelling options are cool. the padding is durable and not irritating like some other headphones can be. Great price for product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy!
Thanks for taking the time to share your feedback on the WH-1000XM4 headphones! We are pleased to learn that you find them comfortable and versatile for all your listening needs. Your positive experience with the noise-cancelling features and durable padding is fantastic to know.
Thank you for choosing Sony!
Warm regards,
Estefany
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony XM4
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones overall. Sound quality was good. I wish they got a little louder. Very comfortable and compact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
Thank you for the great feedback on the WH-1000XM4 headphones! We're happy to hear you find them comfortable and compact. We appreciate your comment about the volume and will pass it along to our team. Sometimes, the volume can be limited by the connected device, so it's worth checking those settings as well.
Thanks for choosing Sony.
Best regards,
Eliab
Excellent set of bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is probably not a lot I can say that hasnt already been said about these headphones but I'll give it a whirl. I was impressed with the sound quality. I was expecting it to sound like a typical pair of popular headphones where the bass is so muddy that it ruins the entire sound. This is fortunately not the case. There is also an equalizer in the app to adjust the sound to your liking. 360 reality audio is mostly a gimic. To start there are very few ways to actually use this. The way I used it was through deezer. There is a special deezer app that allows you to play songs with 360 reality audio. I tried comparing a few songs between the normal deezer app and the 360 reality app. I think I prefer the way it sounds with the normal app. It does sound more open with 360 reality audio but it also sounds more processed. A pair of headphones with a wide sound stage and good imaging sounds far better. I think 360 reality audio would be cool if it could be used games or movies but not with music. The battery life is fantastic. I tend to use it in short bits of maybe 30+ minutes here and there. I find I rarely need to charge them. I dont have a ton of experience with noise cancelling headphones. I was initially a little dissapointed in how much it cancelled. This doesnt block as much noise as something that isolates the noise like a pair of shure or etymotic earbuds. Since thats what I often use I wasnt blown away by the noise cancelling ability like others have been. One thing I was dissapointed in that I havent really seen mentioned anywhere is that you cant connect to two devices and use LDAC at the same time. You have to choose which one you want to use. Higher quality or two devices. All the reviews seem to point out that these headphones support these two great features but fail to mention that you cant use them at the same time. Hopefully they figure out how to make both work at the same time in a future version of these headphones. Until then I tend to mostly treat these as the multipoint feature doesnt exist. Overall, these are a great pair of headphones and would highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, We're glad to hear that you are impressed with the sound quality and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation. Jay
Can't Travel Without
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig
Absolutely the very best headphones I've ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Headphones are simply the best! The sound quality is amazing! The Noise Cancellation is the best in the industry! The Bluetooth range is awesome! The battery life is amazing! They are so comfortable that you can wear them for hours and hours, all day long. Trust me, once you get listening to the awesome audio, you won't want to stop listening! I can't say a single thing bad about these, as they are totally awesome! You should definitely get a pair and you will love them! I'm so glad I got them. They are worth every penny I paid! A must have. I don't want to live without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieFan,
Amazing! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony-WH-100XM4 based on all the positive reviews I’ve watched online. The Headphones are comfortable and light. The sound is great for Bluetooth headphones. Noise canceling works great too. The battery last a long time with Noise canceling enabled. The headphones can connect to two devices at once. The Headphones use touch controls for those interested and you have to download an app to adjust settings. I would certainly recommend these if you’re in the market for a new pair of noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baam,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling, battery life, multipoint function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Top Notch noise cancelation, great sound quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta say I'm very pleased with these! My office has several people just outside of it in cubicles and I can hear everything they say. These allow me to enjoy an open door while not having to take part in every conversation they have! Great for productivity! The sound quality is also very high, these are not reference headphones, they are arguably not audiophile grade either, as many audiophiles want a flat frequency response to hear the music as intended. These give you a bit of boost in the bass range, and have a very "fun" sound to them. They last forever on a charge it feels like, and sound good enough they don't have me yearning for my "hifi" pairs back at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Solid headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - great headphones, long battery life, great sound, volume goes up high, like the app with it, comfortable on ears, adjustable, cancels out most noise, works fine with iPhone Cons - sound leaks a lot, not 100% noise cancelling, starts hurting top of head after long use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamM, Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Sony XM4 headphones. It's great to know that you appreciate their exceptional sound quality, long battery life, user-friendly app, seamless connectivity, comfort, and effective noise-canceling features. We understand that you may be experiencing discomfort during extended wear, and we apologize for that. We recommend adjusting the headband to better fit your head. As for the noise-cancelling feature, your headphones are equipped with a function called NC Optimizer. This feature enhances noise cancellation by analyzing factors such as the shape of your face, hairstyle, how you wear the headset (including whether you wear glasses), and changes in air pressure, such as when you're on an airplane. For optimal performance, we suggest running the NC Optimizer function the first time you use the headset, whenever your wearing conditions change, or when transitioning between being on an airplane and on the ground. For more information, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html. For more information regarding the noise cancelling you may refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752738.html Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4. Thank you once again, and we hope this helps you return to enjoying your headphones! Sincerely, Maria
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
My Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Everything about them from comfort to music quality. They are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It is truly wonderful to know that these are the best headphones you have ever owned! We are thrilled to hear that every aspect—from the premium comfort to the exceptional music quality—has made such a positive impression on you. Knowing that you find them "amazing" is exactly what we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
Best Headphones Hands down!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I researched a lot of headphones like beat solo 3, studio beats 3,and Bose QC45, and I found that these models of Sony's beat all of them. You can do the research yourself and you'll come up with the same result that these brand of Sony's are far superior in noise cancelation than the other models that I've mentioned bose comes in an incredible 2nd place beats noise cancelations are trash. The sound quality on the Sony's are fantastic. The seamless touch interface on these headphones are fantastic. I recommend these headphones for anybody that wants quality NCH with great sound. I can vacuum my entire house I can do my laundry and never hear any of the machines running or the vacuum running when I'm listening to my music. Well done Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarKnight, Awesome! We are so glad to hear that your research was worth it! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have them for over 3 years and it's very reliable and consistent. The sound quality is top notch. It's also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiS,
Thank you for the wonderful feedback! We are delighted to hear that you have been enjoying the WH-1000XM4 headphones for over three years and find them to be reliable, consistent, and comfortable, with top-notch sound quality. We appreciate your loyalty and are pleased they continue to deliver a great listening experience!
Thanks for choosing Sony.
Best regards, Eliab
A bit expensive, but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my eye on these for a while. I had been holding out because they are a bit expensive. So far, definitely worth it. Noise-canceling is great, very comfortable, they feel nice and sturdy and come with a g hardshell case, battery life is solid, and the touchpad controls are a very unique feature. You can connect to multiple devices at the same time. I also really like that you can customize the sound using the mobile app. Don't know of any other headphones that do that. I will say, if there is no music playing, and the noise-canceling feature is on it feels like there is pressure in your ears. But that's not a big issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thanks for the feedback and we are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Best noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever , super ligth amazing sound and noise cancelation top tier
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RubenL!
We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team