Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 12202577
Customer reviews
Rating 4.7 out of 5 stars with 12504 reviews
(12,504 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Loving the noise-canceling, sound & battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot for work, on various transportation modes. These help to identify eqch scenario and cancel the background noise effevtively. I can do it either via the headphones on the side, or through the easy to use app. I made it through three separate airports with half a battery to spare on a recent trip north. I was also able to walk and talk via my phone with them on too, and had no complaints from the other end about background noise or static. I don’t use these at a PC for gaming since they’re bluetooth/nfc (they’re not meant for high speed gaming!), but they do connect to a pc as well as a tablet very easily, and the music / spoken word sounds great there, too. Good bit of kit for a traveler or wfh type user.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomeTraveler1028, we're glad you are enjoying your headphones! Thanks for choosing Sony! ~Earl
Rated 4 out of 5 stars
A no for gamers, but overall good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s an issue with these headphones that I can’t let slide, the Bluetooth 2-way audio sucks. If you like talking to your friends while gaming, the game will sound terrible. 99c earphones sound better than that. This is the same issue my $25 headset has, I did not expect this same one to arise in $300+ headphones. I’ve heard Bluetooth audio can be pretty bad in general, but I was hoping for it to be better. I wish I was aware of this issue before purchasing. Besides that, these are comfortable for people who have glasses, noise canceling is good, and the sound is great, battery lasts long.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reila,
We're glad that you like the comfort, battery life, and noise canceling function of the headphones. Your feedback is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a bit now and they're absolutely fantastic. The Audio quality is fantastic. You'll be surprised at how amazing music sounds and you just want to listen to every song you know so you can see how it sounds now. It is super comfortable, has a good battery life, and comes with a great case. My only complaint would be the build quality as it feels a bit cheap
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wolverium,
Fabulous! We are extremely pleased to hear you are satisfied with the incredible sound quality, comfortable fit design, long-lasting battery life, stylish carrying case, and overall performance of these headphones. We greatly appreciate your feedback with the build quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Rated 5 out of 5 stars
Game changer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling works great and the sound is amazing Battery life is so long
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VasthieP,
That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones after eight months of use. Easy to pair, great sound, supremely comfortable even with my glasses (this frames though). If something happened to mine I'd buy another pair, no questions. I use them with a variety of devices (iPhone, MacBook, Sony X900H TV, Switch) and appreciate that they include the option to run a wired cable. Battery life is strong, too.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squidge,
Amazing! We greatly appreciate your enjoyment with the WH1000XM4 headphones. We're glad it suits your needs and expectations. Nice to know your like the easy connection, amazing sound quality, comfort and long battery life of the unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks you for choosing Sony! - Kris
Rated 4 out of 5 stars
Great Headphones only one downside for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to both my laptop and phone at the same time. The noise cancelling is fantastic. Music quality is great. The comfortability is great too. I can wear this for a good 4 hours or so and not be uncomfortable. Like most headphones they do get warm so you do have to take them off get a breather. The battery life is fantastic. The only downside I have is when connected by wire, the headphones do have their bluetooth connection turned off. So if you are connected to a xbox controller you can't connect to your phone over bluetooth. But other then that they are great.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kosta,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the wired function is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 3 out of 5 stars
Best and Worst All in One Pair of Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write reviews, but the experience I've had with these warrant writing a review. Buyer beware. Pros: (when they work): Unmatched noise cancellation Decent call quality Most comfortable pair of headphones I've worn. I often use them 10 - 12 hours a day in the office. Great app and features Really good sounding with music, with customizations through the EQ. If you have a device that supports LDAC, higher quality wireless audio Great battery life Cons: Quality, Quality, Quality! It took three pairs of headphones initially before I got one that worked correctly (the first two pairs failed within the 30 day return window). My 3rd pair has recently developed a nasty bug that requires a warranty replacement. That's 4 pairs of headphones *in one year* I work in an open office plan, and these are my go-to headphones for comfort, noise cancellation and making calls. If they weren't soooo good when they work, I would have abandoned these long ago. Prior to owning these, I used the Sony WH-1000xm3 headphones for almost two years. That entire time I didn't have any issues, and they were still in great shape after 2 years. I wish Sony could figure out the quality issue on these. When they work, they are the greatest wireless headphones I've every used. However, when they glitch they aren't using even if they were provided at no cost. It's the Best and Worst experience all in a single pair of headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobotHarris, we're glad you like the noise canceling feature, comfort, and sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better issue you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Rated 5 out of 5 stars
good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfort fit and not heavy or hot................................
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyG,
We are beyond pleased to hear that the comfort of the WH-1000XM4 headphones is making your listening experience so great! We specifically designed the super-soft, pressure-relieving earpads and lighter-weight build to ensure you can wear them all day without issue, allowing you to enjoy features like our industry-leading Noise Cancelling and 30-hour battery life in total comfort. Thank you for the 5-star review and for trusting Sony!
Best regards,
Dominick
Rated 5 out of 5 stars
Comfortable, Lightweight, Long Battery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, Lightweight, Long Battery, Awesome Noise Canceling
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Best headphones you can get
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Rated 5 out of 5 stars
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They pair seamlessly to my devices and being able to have them connected to 2 devices is amazing. They feel incredibly comfortable on my head, even after using them for long periods of time. They charge surprisingly fast and last a very long time. The noise cancelation is really good and the sound quality is amazing as well. The included usb-c cable is a bit on the short side but having usb-c in itself is a great addition.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendRated 4 out of 5 stars
Not bad but pricey
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product. I ended up returning simply because I don't think they are worth the money. Full price 300 on sale 250. Its a lot for a product i wont use every day and a product that has a lot of reviews complaining about the hinges breaking and sony not doing anything for their costumers. I bought the xm4 and the xb910n together and honestly the xm4 are better. The anc is a bit better. The sound is more balanced and they have speak to chat and a sensor that pauses the music whe you take them off. The xb910n are missing these features. And they are not as balanced soundwise like the xm4. But. I paid 120 dollars (sale price) for the xb910n vs 250 to 300. I couldn't justify the price and the anc on the xb910n is not bad. The sound is good once you play with the EQ a bit, the battery life is better than the xm4s and the codecs supported by the xb910n are exactly the same as the xm4 so hi res audio is possible to be listened to on both. I am a musician so i care how well music sounds. But i dont consider myself an audiophile. I hope this is helpful. I enjoy tech but i tend to be a little frugal and i also dont find important if someone notices if im wearing a 250 dollars headphones or 150 dollar headphones as long as i get what im looking for. Thanks.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Admecastillo,
Thank you for sharing your honest review/feedback with our WH1000XM4. We truly appreciate this. While we're glad that you appreciate the audio quality and capabilities of our XM4 and XB910N, we regret to hear that you had to return the item. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We hope you still consider Sony in your future purchase! - Marco
Rated 5 out of 5 stars
Decent sound & noise cancellation, bought twice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin
Rated 5 out of 5 stars
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Needed for quality sound and good base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Best headphones I have ever owned!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever owned! I was never the one to splurge on headphones until I had a really long flight that I wanted to be able to sleep on. First off the music sounds incredible. I have listened to tracks that I love and have listened to hundreds of times and have noticed little nuances of the song I've never heard before. The treble hi and low ranges are insane and the bass hits just hard enough with no cracking or other issues. The noise cancelling feature works so well I still can't believe how good it is. I also love the fact that you can put your palm over the right earpiece to deafen the noise canceling allowing you to hear other people or important things like announcements without taking the headphones off. Google assistant works very well allowing me to call, check notifications, or text without having to pull my phone out. I guess my only negative thing I have to say about them is sometimes if i lean my head and it hits my shoulder during a workout the motion control on the headphone will change songs or mess with the volume. All in all this is the absolute best pair of headphones you can buy in my opinion and totally worth the money. This may be the best electronics purchase I have ever made! If you are on the fence about purchasing them but have the money to do so I would definitely recommend these over anything!!!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer! Thank you so much for your awesome review! Glad to hear that you are happy with the sound quality and noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Best pair of headphones you can buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jesus,
Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Excellent device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything I need; great audio quality, comfy and long lasting battery.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess
Rated 5 out of 5 stars
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpeckCase,
That's very nice to hear! We're glad that you're enjoying the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David


















