Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 12202577
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are spectacular, I personally have a small head so finding headphones that don’t fall off is tough. With these I can go on runs or do any errand around the house or wherever and don’t have to worry about them falling off. I highly recommend plus the audio is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Super light and comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most important plus for me is that these headphones are super comfortable. Some people say it is all plastic and not as premium as some other offers on the market, but it makes them very light and extremely comfortable for longer wear. The sound is great as well. Ideal headphones for WFH
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vdoc, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfortability, excellent sound quality, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Bass, Comfort, Sound quality
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. At the time of purchase I could have bought the XM5's but still chose the MX4. The MX5's felt better on my head but I think I was hearing better bass in the MX4's and I'm more into the bass side. I just liked the sound from the 4's better than the 5's and I have the 100 Daily Listener Badge too that the app tracks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC, You've made an excellent choice! We're glad you like the amazing bass response and overall sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones I've ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, I work from home and wear these for up to 5 hours straight without them getting uncomfortable. I take video meetings and people can hear me clearly. The sound cancelling function works very well. And the battery life is amazing. I can use them all day for 4 days before the battery dies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kreestoff, Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time. We're also thrilled to know you feel the WH-1000XM4 is the best sounding headphones that you've purchased you're enjoying the great noise cancelling feature, long-lasting battery life, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing— it helps me lock in when working out or studying and I love how portable it is as well! My fav thing is that it’s batter life lasts so long I don’t have to charge it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnnieL,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 has made such a positive difference for you! Knowing that the sound quality helps you lock in during workouts or study sessions means a lot to us, as we're always striving to enhance those moments of focus and enjoyment. We're also delighted that you're enjoying the portable and convenient design of our headphones! It's great to hear that the long battery life is providing you with more freedom.
Best regards,
-Fred
Ah Quiet From the Father-In-Laws room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My father-in-law is staying with us and is a bit hard at hearing, so we got these headphones for him. We have them paired with an AppleTV and they work great. Take them off and it pauses the TV for him as well. The sound automatically goes to the headphones when they are turned on, returns to the TV when you turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stieland,
That is a wonderful and thoughtful gift for your father-in-law, and we're thrilled that the WH-1000XM4 headphones are providing him with a great listening experience for the Apple TV! The automatic pausing when removing the headphones (thanks to the Wearing Detection feature) and the seamless audio switching are designed for exactly this kind of convenient use. Thanks for choosing Sony, and we wish your father-in-law many enjoyable hours of viewing!
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Amazing quality and affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them to listen to music while I work on my computer and they are amazing, super comfortable and the sound quality is also very nice. There are also very durable, I have dropped them multiple times and they are just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jocelyn,
Thank you for sharing your thoughts on the WH-1000XM4 headphones. We feel privileged to know that you are enjoying their comfort and sound quality. It’s also wonderful to learn about their durability. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing our brand!
Best regards,
Gus
- Pros mentioned:Comfort, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound quality and are very nice to wear. The features are also nice with the touch on the side. My only complaint is that the top of the headphones gets uncomfortable after about 2 hours of strait usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LivelyLimes,
Thank you for your wonderful review! We're really happy to hear that you're enjoying the great sound quality and the comfortable fit of your Sony WH-1000XM4 headphones. It's also great that you're finding the side-touch features to be a nice addition to your listening experience.
We sincerely appreciate your feedback regarding the comfort on top of the head after extended use. We've put a lot of research into the ergonomic design, but we understand that personal comfort can vary. Your input is valuable and will be considered as we continue to improve our products.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound, quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user904934,
That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best NC headset I have ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt, these are the best noise canceling headset I have ever owned. They fit very comfortably over my reading glasses and I can wear them all day. The battery life is long enough for a twelve hour work day. Very consistent Bluetooth. No problem connecting every single time and very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing beats the sound quality!! Great fit, very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nexus, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent sound and battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noice cancellation. After multiple use battery still above 80%. Stays well on ear, even running/jogging. Highly recommend. Sony best choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, AJ843!
Thank you for your recommendation! We're truly happy to hear your satisfaction with the audio quality, noise canceling feature and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Wireless Headphones - Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with superior noise cancellation abilities. Neat feature to "mute" the noise cancelling with just the touch of the outer headphone, makes communication with other individuals in the room very easy. Battery duration is excellent and super comfortable to wear for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CasualGamer,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound especially noise reduction. Comfortable etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JamesB!
We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!
It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones you can buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a longtime Bose fan, and own a pair of QC35 and NC700s. I believe that the Sony XM4 are superior in sound quality and noise canceling. They are lightweight and comfortable to wear for long periods, and I find that they provide a fuller sound for all content.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeW, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality, Weight
Pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing, the quality is pretty awesome. They’re super comfy and plush, and NOT too heavy. The noise cancelling function is outrageous! And the speak to mute function comes in handy… the app helps you adjust volume and eq…. And you can change the LEVEL of noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiff,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Game changer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling works great and the sound is amazing Battery life is so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VasthieP,
That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony-WH1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the time when I purchased these I was beginning to get tired of earbuds and wanted to try something different. When I bought these it was like a whole new world of music was unearthed to me. Definitely a worthy purchase as it completely changes the way music sounds. The audio quality and noise suppression plus the comfortable fit makes these a top choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, WeightCons mentioned:Touch controls
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph