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Customer Ratings & Reviews

Your price for this item is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12505 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 12,505 reviews
  • Rated 5 out of 5 stars

    New Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Wireless Noise Canceling Over the Ear Headphones are the one I will hang my hat to say that I love them. Love the the clear sounds of the music I listen to as a dj I can actually hear the highs and lows of the the music. Clear sound of the spoken words I can actually hear the words very clean and clear. I also have the ability to turn on a setting that will allow for automatic stoppage of my music if a call comes in or if someone walks up to me while wearing these headphones. The fit over my ear is comfortable and not pitching. Nice snug fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Fireplace,
      Wow! Thank you very much for sharing your awesome experience with our Sony WH1000XM4. We are truly delighted to hear your satisfaction with the audio quality, noise canceling capability, comfort design and other awesome features. You can enjoy listening to your favorite music like never before. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality great look and really stylish is just great headphones love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this headphone works great when you need quiet time for work/studying! I wasn't able to hear family members talk when I had the headphones on. I love the color and the sound quality is chefs kiss. long battery life as well and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tinonka, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Just awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparing this with my favorite headsets Beat Solo3, Beats Solo Pro, and SkullCandy Crusher, this Sony headset is the best! The noise canceling feature is very impressive. As soon as I turn it on, I hear a complete silence. No more buzz from my desktop fans. I love it! I can also walk away at least 3 times farther without losing signals or getting static noise. This headset is super comfortable. I think my head is slightly bigger than average women and the Beats headset just pinch my ears little too much. SkullCandy was nice, but the earmuffs were a bit bulky. I'm not into that Princess Leah headbuns style. This Sony headset is just right. Now I can stop looking for a better headset because I found one. I am hoping to find it in different colors. The color on the picture was a bit misleading. The actual color is gray and has no tint of cream. I was a little disappointed when I first saw it, but the headset itself is just amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marli,

      You made the right choice with the Sony WH1000XM4! Your feedback about its color is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for sound and very comfortable to wear. Would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user852425,

      Thank you for choosing Sony!

      We're elated to hear that your WH1000XM4 Headphones are great for sound and very comfortable to wear. We truly appreciate your positive feedback and recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love these headphones!!! High quality sound, extremely comfortable, nice accessories including a case and charging cord. Very comfortable to wear and even worked around the house without them slipping or falling off which happens constantly with ear buds for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyDAllen,

      We are glad you love the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Perfect Bluetooth ANC Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are light weight, comfortable and long lasting (about 29 hrs from my test). Keep in mind that for gaming you need to wire up, to avoid BT lag. If you're looking for gaming headphone only, there are cheaper options out there but if you're looking for these specifics features, this is the headphone to beat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Believe the hype!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've used so far. The NC and the 360 audio is really impressive at this price point. I like the build quality a lot better than the Bose. I rarely have to worry about charging. Highly recommend. Also the case is perfect for travel. This is my second pair. First one got stolen :(

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, Levi. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000X4 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall performance of your headphones are greatly appreciated. Glad to know you like the build quality and included carrying case. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    SWEET PHONES ❤️

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony-WH-1000XM4 are truly a versatile head-phone for most genres of music. The noise reduction is SWEET ! Through a series of road testing and air travel application,I would recommend this head-phone. Light weight and a NICE battery capacity range, ROCK YOUR WORLD , rr

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RocknRover, Great! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Very comfortable, noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MariaT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the excellent quality, comfort, and noise cancellation of the WH1000XM4. Thank you for your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    My son loves these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yjoy,

      We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    very comfortable with great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and do an impressive job with noise cancellation. The sound quality is pretty good but not awesome. The bluetooth connection to my Samsung Galaxy S8 is decent, but could be better, but that's possibly the phone. Battery life is good. Overall I very much like these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bart, we're glad that you're enjoying the comfort and noise canceling function of the headphones. You can use the equalizer on the Sony Headphones Connect app to adjust the sound quality depending on your needs. The app also features a "Priority on stable connection" for better Bluetooth connectivity. Hope these steps improve your experience. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great sound and comfort, poor noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and super comfortable! The battery is also amazing! The only reason I took off a star is that the noise canceling is not the greatest. Even with all the settings optimized for the best experience, I still find myself being able to hear what’s around me. Additionally, I have been told that others can hear what I’m listening to even if the volume isn’t that high.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPedro, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. We understand your feedback on the noise canceling feature of our product. If the effect of noise canceling is not sufficient, please follow this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Solid pair of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these headphones have been great. Comfy feel to them, dont slip off when I use them for running on a treadmill or lifting weights. I bought silicone covers for my ear muffs that are specifically designed for this model of sony headphones. And if you need to buy specific parts to the headphones then amazon is great for extra ear muffs or the leather on the top middle of the headphones. The noise cancellation is really nice. My mind set was come in looking to buy bose headphones but after trying the sony samples, these were much better quality. I give these a 5 outta 5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Jonnysolis! It is delightful to hear that you are enjoying the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Noise Canceling and Sound Quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build quality and sound for the price. Comfortable for all-day wear and the battery is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iloveramen, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are truly noise cancelling. I love wearing them as I teach online and have many papers to grade. Well made quality headphones, very comfortable, great sound. Turn off automatically to save battery when I take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello happycamper, We are glad to hear about your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smoothie,

      We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    I Love These Headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never go back to Beats headphones. These are the most sturdy set I have ever owned. I love the noise canceling feature and the general fit over the ears. The color is fantasy too and it matches my Macbook!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TiannaB,

      Thank you for your positive feedback on the WH1000XM4 headphones! We're delighted to hear that you find them sturdy and appreciate the noise-canceling feature along with the comfortable fit over your ears. We're also glad the color matches perfectly with your laptop. Enjoy your music experience!

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend these headphones. No doubt about it, they are expensive. But I definitely see it as an investment and not so much “breaking the bank”. If you’re annoyed and want to shut out the world, THESE ARE THE HEADPHONES FOR YOU! If you want to feel like you’re in the studio whilst listening to your favorite song, THESE ARE THE HEADPHONES FOR YOU. No joke. Also, they double as earmuffs lol because the ear part is very cushy. Anyway, 10/10, I definitely recommend, plus I would get the warranty… I’m an anxious person and I always get it just in case lol. ONE DOWNSIDE, I feel like on the website the silver color looks more cream colored, and in person they give more silver/gray. I didn’t like that at first but it grew on me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oliviasmith, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I Love The Sony - WH-1000XM4 Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony - WH-1000XM4 during the Black Friday sale to program to my Bluetooth on my 2022 Samsung S95B OLED 55-inch 4K Smart Television to watch sports, HBO-Max, Showtime, Starz, Epix, Netflix, and Amazon Prime. I love these Sony Headphones and the noise cancelling. The sound quality of these headphones is awesome. I originally purchased the Samsung - Galaxy Buds2 Pro but they didn't feel as comfortable in my ears and sometimes they would get loose in my ears and fall out. Also, I get up to 30 hours with the Sony Headphones before they need recharging. I can practically watch television all day before I need to recharge them. The Samsung Galaxy Pro 2 Earbuds only last about 5 hours before needing to be recharge

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCResident, You've made an excellent choice! We're pleased to hear you love the amazing noise cancelling feature, great sound quality, and long-lasting battery of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US